University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: Kauai Community College
Program: Technology Resources

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Part I: Program Quantitative Indicators

Overall Program Health: Healthy

Student and Faculty Information Program Year  
10-11 11-12 12-13
1 Annual Unduplicated Student Headcount   1,718 1,801  
2 Annual FTE Faculty   71 72
2a Annual FTE Staff   85 93
3 Annual FTE Student   780 802

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
4 Number of online courses per year per total number of courses (live and online)   3% 6% Healthy
5 Number of student, faculty and staff computers per IT desktop support staff   162.5 169
6 Number of service requests per FTE faculty and staff     972
7 Duplicated number of faculty and staff attendees at technology workshops for faculty per faculty and staff FTE     1.2
8 Duplicated number of student attendees at student technology workshops for students per student FTE     0.4

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
9 Number of central FTE IT staff per FTE faculty and staff     0.02 Healthy
10 Total central IT spending divided by total institutional budget (excludes external funds)     0

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
Common Survey questions Healthy
11-1 I am satisfied with the customer service of the Help Desk/computer services staff   4% 100%
11-2 I am satisfied with the response time of the Help Desk/computer services staff   4% 100%
11-3 The computers on campus meet my needs   4% 100%
11-4 I am satisfied with the quality of work of the instructional design faculty and staff   4% 0%
11-5 I am satisfied with the quality of technology training     0%
Community College Survey of Student Engagement (CCSSE) Survey Year
2008 2010 2012
12 4.j. Used the Internet or instant messaging to work on an assignment
  Mean 2.75 2.91 3.12
  Very Often 32.2% 35.9% 44.8%
  Often 26.1% 31.3% 28.8%
  Sometimes 26.2% 21.2% 19.7%
  Never 15.5% 11.7% 6.6%
13 9.g. Using computers in academic work
  Mean 3.18 3.06 3.34
  Very Much 47.3% 42.0% 53.8%
  Quite a Bit 29.9% 29.8% 28.0%
  Some 15.8% 20.4% 16.2%
  Very Little 7.0% 7.9% 2.0%
14 12.g. Using computing and information technology
  Mean 2.79 2.78 2.98
  Very Much 25.6% 28.0% 34.3%
  Quite a Bit 35.4% 33.7% 38.4%
  Some 31.2% 26.5% 18.7%
  Very Little 7.8% 11.8% 8.7%
15 13.1.h. Frequency of computer lab use
  Mean 2.26 2.12 2.06
  Often 42.9% 33.6% 34.6%
  Sometimes 31.2% 33.4% 28.5%
  Rarely/Never 18.6% 23.1% 28.8%
  Don't Know or N/A 7.3% 9.9% 8.2%
16 13.2.h. Satisfaction with computer lab
  Mean 2.54 2.42 2.58
  Very 47.1% 43.0% 50.3%
  Somewhat 33.2% 33.1% 30.2%
  Not At All 2.2% 8.0% 2.1%
  N/A 17.4% 15.9% 17.4%
17 13.3.h. Importance of computer lab
  Mean 2.58 2.57 2.61
  Very 67.2% 67.7% 70.9%
  Somewhat 23.7% 21.2% 19.7%
  Not At All 9.1% 11.0% 9.5%
Last Updated: October 31, 2013

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