University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)
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| Review Year: |
College: |
Program: |
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Part I: Program Quantitative Indicators
Overall Program Health: Healthy
| Student and Faculty Information |
Program Year |
|
| 10-11 |
11-12 |
12-13 |
| 1 |
Annual Unduplicated Student Headcount |
|
1,718 |
1,801 |
|
| 2 |
Annual FTE Faculty |
|
71 |
72 |
| 2a |
Annual FTE Staff |
|
85 |
93 |
| 3 |
Annual FTE Student |
|
780 |
802 |
| Demand Indicators |
Program Year |
Demand Health Call |
| 10-11 |
11-12 |
12-13 |
| 4 |
Number of online courses per year per total number of courses (live and online) |
|
3% |
6% |
Healthy |
| 5 |
Number of student, faculty and staff computers per IT desktop support staff |
|
162.5 |
169 |
| 6 |
Number of service requests per FTE faculty and staff |
|
|
972 |
| 7 |
Duplicated number of faculty and staff attendees at technology workshops for faculty per faculty and staff FTE |
|
|
1.2 |
| 8 |
Duplicated number of student attendees at student technology workshops for students per student FTE |
|
|
0.4 |
| Efficiency Indicators |
Program Year |
Efficiency Health Call |
| 10-11 |
11-12 |
12-13 |
| 9 |
Number of central FTE IT staff per FTE faculty and staff |
|
|
0.02 |
Healthy |
| 10 |
Total central IT spending divided by total institutional budget (excludes external funds) |
|
|
0 |
| Effectiveness Indicators |
Program Year |
Effectiveness Health Call |
| 10-11 |
11-12 |
12-13 |
| Common Survey questions |
Healthy |
| 11-1 |
I am satisfied with the customer service of the Help Desk/computer services staff |
|
4% |
100% |
| 11-2 |
I am satisfied with the response time of the Help Desk/computer services staff |
|
4% |
100% |
| 11-3 |
The computers on campus meet my needs |
|
4% |
100% |
| 11-4 |
I am satisfied with the quality of work of the instructional design faculty and staff |
|
4% |
0% |
| 11-5 |
I am satisfied with the quality of technology training |
|
|
0% |
| Community College Survey of Student Engagement (CCSSE) |
Survey Year |
| 2008 |
2010 |
2012 |
| 12 |
4.j. Used the Internet or instant messaging to work on an assignment |
| |
Mean |
2.75 |
2.91 |
3.12 |
| |
Very Often |
32.2% |
35.9% |
44.8% |
| |
Often |
26.1% |
31.3% |
28.8% |
| |
Sometimes |
26.2% |
21.2% |
19.7% |
| |
Never |
15.5% |
11.7% |
6.6% |
| 13 |
9.g. Using computers in academic work |
| |
Mean |
3.18 |
3.06 |
3.34 |
| |
Very Much |
47.3% |
42.0% |
53.8% |
| |
Quite a Bit |
29.9% |
29.8% |
28.0% |
| |
Some |
15.8% |
20.4% |
16.2% |
| |
Very Little |
7.0% |
7.9% |
2.0% |
| 14 |
12.g. Using computing and information technology |
| |
Mean |
2.79 |
2.78 |
2.98 |
| |
Very Much |
25.6% |
28.0% |
34.3% |
| |
Quite a Bit |
35.4% |
33.7% |
38.4% |
| |
Some |
31.2% |
26.5% |
18.7% |
| |
Very Little |
7.8% |
11.8% |
8.7% |
| 15 |
13.1.h. Frequency of computer lab use |
| |
Mean |
2.26 |
2.12 |
2.06 |
| |
Often |
42.9% |
33.6% |
34.6% |
| |
Sometimes |
31.2% |
33.4% |
28.5% |
| |
Rarely/Never |
18.6% |
23.1% |
28.8% |
| |
Don't Know or N/A |
7.3% |
9.9% |
8.2% |
| 16 |
13.2.h. Satisfaction with computer lab |
| |
Mean |
2.54 |
2.42 |
2.58 |
| |
Very |
47.1% |
43.0% |
50.3% |
| |
Somewhat |
33.2% |
33.1% |
30.2% |
| |
Not At All |
2.2% |
8.0% |
2.1% |
| |
N/A |
17.4% |
15.9% |
17.4% |
| 17 |
13.3.h. Importance of computer lab |
| |
Mean |
2.58 |
2.57 |
2.61 |
| |
Very |
67.2% |
67.7% |
70.9% |
| |
Somewhat |
23.7% |
21.2% |
19.7% |
| |
Not At All |
9.1% |
11.0% |
9.5% |
Last Updated: October 31, 2013
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