University of Hawaii Community Colleges
Instructional Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: Kauai Community College
Program: Business Technology

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The last comprehensive review for this program was on 2008, and can be viewed at:
http://info.kauai.hawaii.edu/admin/prapru.htm#apru09

Program Description

The BTEC program prepares students for employment in government and industry positions such as administrative assistants, information processors, receptionists, clerks, and secretaries. Our mission is to provide quality education that will prepare students for immediate employment with opportunities for advancement in office occupations in the global marketplace; additionally, we promote positive work ethics and attitudes.
 

BTEC Certificate/Degree Programs:

  1. Certificate of Completion (Office Assistant), 12 Credits
  2. Certificate of Completion (BTEC), 18 Credits
  3. Certificate of Achievement (BTEC), 35 Credits
  4. Associate in Applied Science (BTEC), 60 Credits

Part I. Quantitative Indicators

Overall Program Health: Cautionary

Majors Included: BTEC

Demand Indicators Program Year Demand Health Call
09-10 10-11 11-12
1 New & Replacement Positions (State) 679 695 271 Unhealthy
2 *New & Replacement Positions (County Prorated) 29 33 12
3 *Number of Majors 54 56 64
4 SSH Program Majors in Program Classes 523 506 682
5 SSH Non-Majors in Program Classes 791 706 992
6 SSH in All Program Classes 1,314 1,212 1,674
7 FTE Enrollment in Program Classes 44 40 56
8 Total Number of Classes Taught 38 41 49

Efficiency Indicators Program Year Efficiency Health Call
09-10 10-11 11-12
9 Average Class Size 15.9 13.7 16.3 Healthy
10 *Fill Rate 77% 66% 76%
11 FTE BOR Appointed Faculty 3 3 3
12 *Majors to FTE BOR Appointed Faculty 17.8 18.5 21.2
13 Majors to Analytic FTE Faculty 18.1 18.1 16.5
13a Analytic FTE Faculty 3.0 3.1 3.9
14 Overall Program Budget Allocation $471,846 $226,365 $186,923
14a General Funded Budget Allocation $471,846 $226,365 $185,505
14b Special/Federal Budget Allocation $0 $0 $0
14c Tuition and Fees Not Reported Not Reported $1,418
15 Cost per SSH $359 $187 $112
16 Number of Low-Enrolled (<10) Classes 5 11 9

Effectiveness Indicators Program Year Effectiveness Health Call
09-10 10-11 11-12
17 Successful Completion (Equivalent C or Higher) 73% 75% 81% Healthy
18 Withdrawals (Grade = W) 34 24 38
19 *Persistence (Fall to Spring) 66% 59% 80%
20 *Unduplicated Degrees/Certificates Awarded 16 11 19
20a Degrees Awarded 13 7 9
20b Certificates of Achievement Awarded 2 6 4
20c Advanced Professional Certificates Awarded 0 0 0
20d Other Certificates Awarded 3 7 11
21 External Licensing Exams Passed Not Reported Not Reported Not Reported
22 Transfers to UH 4-yr 1 2 2
22a Transfers with credential from program 0 1 1
22b Transfers without credential from program 1 1 1

Distance Education:
Completely On-line Classes
Program Year  
09-10 10-11 11-12
23 Number of Distance Education Classes Taught 2 2 5  
24 Enrollment Distance Education Classes 53 36 95
25 Fill Rate 100% 82% 86%
26 Successful Completion (Equivalent C or Higher) 77% 50% 66%
27 Withdrawals (Grade = W) 1 2 8
28 Persistence (Fall to Spring Not Limited to Distance Education) 77% 81% 67%

Perkins IV Core Indicators
2010-2011
Goal Actual Met  
29 1P1 Technical Skills Attainment 90.10 86.36 Not Met  
30 2P1 Completion 45.00 27.27 Not Met
31 3P1 Student Retention or Transfer 56.00 64.29 Met
32 4P1 Student Placement 51.00 68.18 Met
33 5P1 Nontraditional Participation 16.25 12.86 Not Met
34 5P2 Nontraditional Completion 15.15 9.09 Not Met
Last Updated: August 6, 2012
Glossary | Health Call Scoring Rubric

Part II. Analysis of the Program

Demand Indicators

The New and Replacement Positions for the State fluctuated and decreased drastically from 2010-11 to 2011-12 (679; 695;271) as did the County Prorated Positions (29; 33;12). The end result of these numbers reflect that the Program is producing more majors but there are fewer jobs in the designated SOC described title.   This appears to be the result of the SOC code designation (43-6011: Executive Secretary) based on a coordinated agreement between the BTEC PCC to maintain one SOC.  Starting 2013, statewide BTEC PCC will be mandated to use the following SOC codes:

 

52.0401

Administrative Assistant and Secretarial Science, General

43-6011.00

Executive Secretaries and Executive Administrative Assistants  

43-6014.00

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

There was an increase in the number of BTEC majors (54;56;64).  The score of Majors (64) divided by County Prorated Positions (12) yielded a score of 5.3, which fell between the unhealthy range of >5.0.  The Demand score is deemed 0, or unhealthy.

Efficiency Indicators

The first of two parts in the efficiency indicator, the class fill rate, declined by 11% in 2010-11 and then increased in 2011-12 (77%; 66%;76%).  The rating was cautionary (cautionary scale = 60-74%) last year but increased to healthy (75-100%) this year. 

The other part of the efficiency indicator, Majors to FTE BOR Appointed Faculty, is incorrect since it states that the BTEC Program has three FTE faculty.  The program has one FTE (Fujii) dedicated to the BTEC Program and one FTE  (Stuck) who teaches business courses (i.e. management, e-commerce, etc.).  All other general business courses are handled by lecturers.  Regardless of the erroneous “three” FTE, the Majors to FTE BOR Appointed Faculty fluctuated over the years (17.8;18.5;21.2), and this year’s 21.2 falls within healthy  range of 15-35.  The program is over 75% of program capacity.

Finally, the average of the two measures (A & B = 2.0) falls in the healthy range of 1.5 - 2.0.  The Efficiency score is deemed 2, or healthy.

Effectiveness Indicators

There are three measurement pieces that make up the effectiveness category.  

  1. Unduplicated Degrees/Certificates Awarded (19) divided by the Number of Majors (64) produced a score of 29.69%, which is in the healthyrange (>20). 
  2. Unduplicated Degrees/Certificates Awarded (19) divided by the New & Replacement Positions (County Prorated) (12) produced a score of 1.58 which is in the healthy range (.75 – 1.5). 
  3. Persistence for this period is stable 80% which falls in the healthy range (75% - 100).

Based on the calculation rules, the overall Effectiveness score for the three measurement pieces above are deemed 2, or  healthy

In conclusion, the BTEC Program is CAUTIONARY (2 – 4 = Cautionary) based on overall health score (4 points) for all aspects listed above.

 

Perkins IV Core Indicators

The BTEC program has not met technical skills attainment goals.  The Perkins IV inventory states the following: 

 It has also not met technical skills completion goals which are assessed (per Perkins IV) as follows:

However, the program has met student retention or transfer and student placement goals.

According to the Quantitative Indicators, the BTEC Program has not met the set nontraditional participation/completion goals. It is unclear why the Business Technology is not considered a nontraditional degree program yet it continues to be ranked in the Perkins core indicators for those goals. 

 

B.      Significant Program Actions (new certificates, stop-out; gain/loss of positions, results of prior year’s action plan).

             Prior Year’s Action Plan Results

Program Goal

Action Item

Resources Needed

Person(s) Responsible

Timeline

Indicator of Improvement

PLO impacted

Status

Increase Efficiency

Increase class fill rate

Marketing tools (brochures, etc.)

Cheryl Fujii

Spring 2013

Healthy Status

(9% increase, from 66% to 75%))

Apply appropriate strategies to secure employment, retain a job, and advance in a career

Completed at 76%.

Class fill rate has increased 10% from previous year. 

Increase Effectiveness

Increase unduplicated degrees/certificates awarded

 1 FTE BTEC instructor

Cheryl Fujii

 Spring 2013

Cautionary Status

Degrees/certificates awarded will increase by 7 (from 11 to 18)

Apply appropriate strategies to secure employment, retain a job, and advance in a career

Deleted.

No one was hired; unduplicated degrees/certificates awarded has increased by 8 from previous year. 

Increase Effectiveness

Increase persistence of majors from fall to spring

 In-house counseling

Survey to determine why students drop

Explore hybrid avenues

Promote financial aid support

Cheryl Fujii

 Spring 2013

Healthy Status

Persistence rate will increase 17% (from 58% to 75%)

Apply appropriate strategies to secure employment, retain a job, and advance in a career

Completed at 80%.

Persistence from Fall to Spring increased by 21% from the previous year. 

*priority*

BTEC Program Evaluation

Review/Revise BTEC Program to better meet industry demand; meet with Advisory, Counselors, PCC, colleagues to evaluate current offerings; conduct research to align courses with current practices

Faculty overload;

One additional FTE hired to teach BTEC courses

 Cheryl Fujii

 

Spring/Fall 2012

Existing courses updated and streamlined;  CAFs developed and approved; new certificate programs developed and implemented

 All SLOs are affected

Not completed.

 

BTEC program evaluation continues due to time constraints and increased responsibilities of program coordinator.

 

Part III. Action Plan

 

 

 Program Goal

Action Item

Resources Needed

Person(s) Responsible

Timeline

Indicator of Improvement

PLO impacted

Status

BTEC Program Evaluation

Review/Revise BTEC Program to better meet industry demand.

Meet with Advisory, Counselors, PCC, colleagues to evaluate current offerings.

Conduct research to align courses with current practices.

 Meet ACCJC Gen Ed requirements to delete non-transfer level courses from PAR. 

Develop articulation with UH West Oahu. 

3 credit Faculty Overload.

 Cheryl Fujii 

Spring

to

Fall

2013

Existing courses updated and streamlined;  

CAFs and PARs developed and approved;

New certificate programs developed and implemented;

Articulation agreement with UHWO in place.

 All PSLOs are impacted.

This goal supports the College mission statement to “provide open access education and training in an ethical and innovative student-centered and community-focused environment, nurturing life-long learners who appreciate diversity and lead responsible and fulfilling lives.”

 

Part IV. Resource Implications

 

Resource

Description

Semester

Human Resources

Faculty Overload for Program Coordinator

Spring 2013/Fall 2013

Program Student Learning Outcomes

For the 2011-2012 program year, some or all of the following P-SLOs were reviewed by the program:

Assessed
this year?
Program Student Learning Outcomes

1

Yes
Work as a responsible member of a team to meet an organization’s objectives.

2

Yes
Demonstrate professionalism in work quality, appearance, attitude, and workplace behavior as required in a diverse business environment.

3

Yes
Use current and emerging technologies effectively to create and manage documents and handle multiple priorities.

4

Yes
Communicate clearly and effectively through oral and written interactions, complying with standard office etiquette.

5

Yes
Use research and decision-making skills to make informed choices consistent with personal and organizational goals.

6

Yes
Apply appropriate strategies to secure employment, retain a job, and advance in a career.

A) Evidence of Industry Validation

The BTEC Program does not have industry-level accreditation or certification.

B) Expected Level Achievement

Students will perform at a satisfactory to above satisfactory level.

C) Courses Assessed

 

 

ALPHA

BTEC AAS - COURSE TITLE

CREDITS

BUSN 123

Word Processing for Business

3

BUSN 160

Telephone Techniques and Communications

1

BUSN 161B

Customer Service—Basic Concepts

1

BUSN 166

Professional Employment Preparation

1

BUSN 170

Records and Information Management

3

BUS 175

Business Communications—Written (Communication)

3

BUSN 89

Electronic Calculating

1

BUSN 124

Information Processing (8 weeks)

3

BUSN 125

Information Processing Applications (8 weeks)

3

BUSN 180/181

Business English & Transcription I/II

4

BUSN 130

Spreadsheet and Database

3

BUSN 189

Business Mathematics

3

BUSN 193V

Cooperative Education

3

D) Assessment Strategy/Instrument

 

BTEC Program Learning Outcomes

PLO

How Is It Assessed?

Summary of Assessment Data

Work as a responsible member of a team to meet an organization’s objectives.

<Meets SOCIAL RESPONSIBILITY>

Classroom assessment; written products (review, transcription, peer evaluations); research teams; group projects (written and oral) 

 Students perform at a satisfactory to above satisfactory level.

Demonstrate professionalism in work quality, appearance, attitude, and workplace behavior as required in a diverse business environment.

<Meets SOCIAL RESPONSIBILITY, PERSONAL RESPONSIBILITY>

Classroom assessment; overall analysis; written products (correspondence, reports, production jobs, resumes, etc.); group projects (written and oral); situational assessment (work experience)

 Students perform at a satisfactory to above satisfactory level.

Use current and emerging technologies effectively to create and manage documents and handle multiple priorities.

<Meets COGNITION and INFORMATION COMPETENCY>

Assessment center methods (in-baskets, production tests, etc.); overall analysis (assignments, time management); portfolios; written products (projects, resumes, etc.); group projects (written and oral); standardized tests

Students perform at a satisfactory to above satisfactory level.

Communicate clearly and effectively through oral and written interactions, complying with standard office etiquette.

<Meets COMMUNICATION, SOCIAL RESPONSIBILITY, PERSONAL RESPONSIBILITY>

Assessment center methods (in-baskets, production tests, etc.); overall analysis (assignments, time management); portfolios; written products (projects, resumes, etc.); group projects (written and oral); standardized tests

 Students perform at a satisfactory to above satisfactory level.

Use research and decision-making skills to make informed choices consistent with personal and organizational goals.

<Meets INFORMATION COMPETENCY, SOCIAL RESPONSIBILITY, PERSONAL RESPONSIBILITY>

Classroom assessment; overall analysis; written products (correspondence, reports, production jobs, resumes, portfolios etc.); group projects (written and oral); situational assessment (work experience); standardized tests

 Students perform at a satisfactory to above satisfactory level.

Apply appropriate strategies to secure employment, retain a job, and advance in a career.

<Meets PERSONAL RESPONSIBILITY, SOCIAL RESPONSIBILITY, INFORMATION COMPETENCY, COGNITION, COMMUNICATION>

Student journals; self-critiques; written products (applications, resumes, letters); internships; portfolios; overall analysis

 Students perform at a satisfactory to above satisfactory level

E) Results of Program Assessment

Students perform at a satisfactory to above satisfactory level.

F) Other Comments

N/A

G) Next Steps

As part of the KCC’s five-year review, all BTEC courses were moved to the course action forms (CAFs) in accordance with the five-year schedule. The process updated and identified the student learning outcomes (SLOs) and methods of instruction and assessment.  The Business Division is currently in the second five-year cycle of course reviews.

In addition, all courses are assessed through the Assessment Card tool which is completed for every course each that is offered each semester.  The results of this assessment tool are evaluated to ensure quality instruction and successful student completion/achievement.