University of Hawaii Community Colleges
Instructional Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: Kauai Community College
Program: Hospitality and Tourism

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The last comprehensive review for this program was on 2011, and can be viewed at:
http://info.kauai.hawaii.edu/admin/prapru.htm#pr

Program Description

To provide quality education in Hotel Operations which will prepare students for a career in the hospitality Industry or for transfer to a bachelor’s degree in Travel Industry Management; to promote positive work ethics, self-esteem and attitudes stressing curiosity, accountability, cultural understanding, quality and productivity, positive interpersonal skills, hotel and customer service skills, and professionalism; and to support students in achieving their goals. 

Part I. Quantitative Indicators

Overall Program Health: Healthy

Majors Included: HOST

Demand Indicators Program Year Demand Health Call
09-10 10-11 11-12
1 New & Replacement Positions (State) 90 110 101 Healthy
2 *New & Replacement Positions (County Prorated) 7 10 12
3 *Number of Majors 32 34 46
4 SSH Program Majors in Program Classes 270 296 421
5 SSH Non-Majors in Program Classes 798 783 852
6 SSH in All Program Classes 1,068 1,079 1,273
7 FTE Enrollment in Program Classes 36 36 42
8 Total Number of Classes Taught 21 23 24

Efficiency Indicators Program Year Efficiency Health Call
09-10 10-11 11-12
9 Average Class Size 17.0 15.7 17.7 Cautionary
10 *Fill Rate 69% 66% 76%
11 FTE BOR Appointed Faculty 0 0 0
12 *Majors to FTE BOR Appointed Faculty 0 0 0
13 Majors to Analytic FTE Faculty 13.9 13.9 18.3
13a Analytic FTE Faculty 2.3 2.4 2.5
14 Overall Program Budget Allocation Not Reported $4,237 $65,135
14a General Funded Budget Allocation Not Reported $4,237 $63,705
14b Special/Federal Budget Allocation Not Reported $0 $0
14c Tuition and Fees Not Reported Not Reported $1,430
15 Cost per SSH Not Reported $4 $51
16 Number of Low-Enrolled (<10) Classes 2 5 3

Effectiveness Indicators Program Year Effectiveness Health Call
09-10 10-11 11-12
17 Successful Completion (Equivalent C or Higher) 67% 69% 72% Healthy
18 Withdrawals (Grade = W) 36 27 34
19 *Persistence (Fall to Spring) 64% 55% 78%
20 *Unduplicated Degrees/Certificates Awarded 7 11 9
20a Degrees Awarded 7 4 4
20b Certificates of Achievement Awarded 2 1 0
20c Advanced Professional Certificates Awarded 0 0 0
20d Other Certificates Awarded 1 6 5
21 External Licensing Exams Passed Not Reported Not Reported Not Reported
22 Transfers to UH 4-yr 2 0 1
22a Transfers with credential from program 2 0 1
22b Transfers without credential from program 0 0 0

Distance Education:
Completely On-line Classes
Program Year  
09-10 10-11 11-12
23 Number of Distance Education Classes Taught 6 7 8  
24 Enrollment Distance Education Classes 123 145 174
25 Fill Rate 82% 83% 87%
26 Successful Completion (Equivalent C or Higher) 68% 61% 67%
27 Withdrawals (Grade = W) 11 12 17
28 Persistence (Fall to Spring Not Limited to Distance Education) 64% 63% 72%

Perkins IV Core Indicators
2010-2011
Goal Actual Met  
29 1P1 Technical Skills Attainment 90.10 63.64 Not Met  
30 2P1 Completion 45.00 45.45 Met
31 3P1 Student Retention or Transfer 56.00 66.67 Met
32 4P1 Student Placement 51.00 81.82 Met
33 5P1 Nontraditional Participation N/A N/A N/A
34 5P2 Nontraditional Completion N/A N/A N/A
Last Updated: August 6, 2012
Glossary | Health Call Scoring Rubric

Part II. Analysis of the Program

Overall, the HOST program is Healthy for the academic year 2011-12.

Demand is ranked as healthy; the number of positions in the state and county are remain positive. The number of majors has increased by approximately 35% over last year. The data shows an increase in all numbers related to majors and non-majors in program classes, and SSH in all program classes. The FTE enrollment in program classes and the number of classes taught have all increased over last year.

Efficiency indicators are cautionary. However, the average class size and fill rates show a positive growth.  Additionally, the number of low-enrolled classes have decreased. The same discrepancy exists as to the number of FTE BOR Appointed Faculty-this number is still 0, but should be 1. This concern has been addressed year after year, but remains unchanged.

 Effectiveness indicators are healthy. Successful completion and Persistence in classes illustrates significant improvement over last year. The number of unduplicated degrees/certificates awarded show a small decrease; however, the number of transfers to UH 4-year with credential has increased. All numbers related to Distance Education continues to show positive growth in all areas. The HOST program has excelled in the amount of course offerings, fill rates, successful completions, and persistence. A new, and completely online Certificate of Competence in Hospitality Essentials had its initial offering in Fall 2012.   In  As As In

Lastly, two new Certificates of Completion in Hospitality Management and Hospitality Sales and Marketing were initially offered in fall 2012. A new course, Hospitality 290 Hospitality Management was first offered in Fall 2012.

Part III. Action Plan

 

Program Goal & Campus

Strategic

Priority

Action Item

Resources Needed

Person(s) Responsible

Timeline

Indicator of Improvement

PLO impacted

Status

Increase transfer rates by strengthening four-year pathways , particularly in STEM fields

Due to ACCJC Gen Ed requirements, this action plan was accelerated in fall 2012. A proposed HOST PAR was submitted to Curriculum which upgraded the GenEd requirements to meet ACCJC guidelines.

This was completed as part of regular program coordinator duties-no assigned time was used.

Candace M. Tabuchi

Completed in fall 2012

Will increase transfer rates to 4-year institutions over time.

None

New HOST PAR will be in effect as of Fall 2013.

Increase transfer rates by strengthening four-year pathways , particularly in STEM fields

Initiate plan to update the A.A.S. in HOST to an A.S. in HOST

Assigned time

Candace M. Tabuchi

Complete in Fall 2013

Will increase transfer rates to 4-year institutions over time.

 

Pending notification of procedures.

Increase transfer rates by strengthening four-year pathways, particularly in STEM fields and Improve partnerships with K-12 to improve college preparation and to ensure that students are aware of specific opportunities that KCC provides.

 

Continue to develop the A.S. degree in Business

Assigned time

Candace M. Tabuchi-Committee Chair

One to two years.

Will increase transfer rates to 4-year institutions over time.

None

ATP approved; currently working on curriculum development.

Student Recruitment, Retention and Success of All Students and Particularly Non-traditional Students in Career and Technical Programs and to

Increase the completion of Degrees and Certificates.

Install visual monitor board in division open lab.

Monitor board and playback, estimate $1200.00

Candace M. Tabuchi

Fall 2013

Increased enrollment in BED programs, increase in number of certificates and degrees awarded. Students will be engaged in the production of video clips, which will enhance student learning and meet CSLOs in various BED courses.

Effectively and purposely use verbal and nonverbal language about HOST topics with confidence and appropriate to the audience.

 

Conduct presentation projects that include Internet research and visual media.

 

 Increase and improve design and delivery of distance education offerings

Develop HOST and/or Business –related distance education  courses and certificates

Assigned time or summer overload

Candace Tabuchi

 One year

 Courses and certificates approved by DL and Curriculum Committees

 Conduct presentation projects that include Internet research and visual media.

 

To increase entrepreneurial opportunities for program majors, and to promote green jobs.

Develop an ecotourism course and a new certificate. Submit curriculum documents by Fall 2014.

Assigned time or summer overload

Candace Tabuchi

One-two years

Increase Persistence by 2%. Increase number of other certificates awarded by 25%.

Demonstrate self-management related to the Hospitality industry through practices that promote physical, mental, and emotional health.

  

Part IV. Resource Implications

The basic basic resources required to complete these action plans are assigned time. The funding request is for a monitor board and playback unit to be installed in the common area of the Business Education Division. 

Program Student Learning Outcomes

For the 2011-2012 program year, some or all of the following P-SLOs were reviewed by the program:

Assessed
this year?
Program Student Learning Outcomes

1

Yes
Effectively and purposely use verbal and nonverbal language about HOST topics with confidence and appropriate to the audience.

2

Yes
Use critical thinking skills to effectively synthesize and evaluate information from assigned readings and articles through written memos, reports, reflective notes, and essay exams.

3

Yes
Conduct presentation projects that include Internet research and visual media.

4

Yes
Interact with others through team-building speeches and visual-oral presentations, which are designed to promote teamwork solutions and teach teamwork principles. Values such as respect for diversity, the need for fairness, empathy, and human dignity are stressed.

5

Yes
Demonstrate self-management related to the Hospitality industry through practices that promote physical, mental, and emotional health.

A) Evidence of Industry Validation

The HOST program does not engage in external accreditation.

B) Expected Level Achievement

N/A

C) Courses Assessed

D) Assessment Strategy/Instrument

 

Course Methods of Assessment
HOST 101 Essay tests: Exams consist of essay questions. Case of longitudinal studies: Case studies are conducted both in groups and as part of individual unit exams. Capstone experience: The student project presentation requires research, organization, analysis of industry concepts, and a student presentation.
HOST 125 Class is based on lectures, group discussions, and case studies.  Student participation is required in a community service project.  Problem-based learning through real-world case studies, critical thinking questions, and issue updates help students apply chapter material.
HOST 150 The course content is based on lectures, group discussions, and role-playing. Student participation and hands-on learning are addressed through the Chapter and Task Demonstration Presentation. Problem-based learning is incorporated through critical thinking based on case study analyses.  
HOST 152 The course content is based on lectures, group discussions, and role-playing. Student participation is required through the simulation exercises and registration performance show.  Problem-based learning is addressed through critical thinking based on case study analyses.
HOST 154 Essay tests: Exams consist of essay questions. Case of longitudinal studies: Case studies are conducted both in groups and as part of individual unit exams. Capstone experience: The student project presentation requires research, organization, analysis of industry concepts, and a student presentation. Students will participate in a front and back of house service experience.
HOST 193V Students in this course will be working and therefore will receive on-the-job training. This includes all the different ways of learning while on the job. Students will be keeping weekly journals and completing three assignments, a mid-term activity report, and the final report. 

 

E) Results of Program Assessment

Students perform at satisfactory to above satisfactory levels.

F) Other Comments

N/A

G) Next Steps

As part of the KCC's five-year review, all BTEC courses were moved to the course action forms (CAFs) in accordance with the five-year schedule. The process updated and identified the student learning outcomes (SLOs) and methods of instruction and assessment. The Business Education Division is currently in the second five-year cycle of course reviews.

In addition, all courses are assessed through the Assessment Card tool which is completed for every course that is offered each semester. The results of this assessment tool are evaluated to ensure quality instruction and successful student completion/achievement.