University of Hawaii Maui College
2013 Academic Support Services Annual Report of Program Data
Technology Resources

Part I: Program Quantitative Indicators

Overall Program Health: Not Yet Applied

Student and Faculty Information Program Year  
10-11 11-12 12-13
1 Annual Unduplicated Student Headcount   5,601 5,291  
2 Annual FTE Faculty   151 150
2a Annual FTE Staff   147 143
3 Annual FTE Student   2,498 2,406

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
4 Number of online courses per year per total number of courses (live and online)   715% 7% Not Yet Applied
5 Number of student, faculty and staff computers per IT desktop support staff   300 0
6 Number of service requests per FTE faculty and staff     0
7 Duplicated number of faculty and staff attendees at technology workshops for faculty per faculty and staff FTE     0
8 Duplicated number of student attendees at student technology workshops for students per student FTE     0

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
9 Number of central FTE IT staff per FTE faculty and staff     0 Not Yet Applied
10 Total central IT spending divided by total institutional budget (excludes external funds)     0

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
Common Survey questions Not Yet Applied
11-1 I am satisfied with the customer service of the Help Desk/computer services staff   4% 0%
11-2 I am satisfied with the response time of the Help Desk/computer services staff   4% 0%
11-3 The computers on campus meet my needs   3% 0%
11-4 I am satisfied with the quality of work of the instructional design faculty and staff   2% 0%
11-5 I am satisfied with the quality of technology training     0%
Community College Survey of Student Engagement (CCSSE) Survey Year
2008 2010 2012
12 4.j. Used the Internet or instant messaging to work on an assignment
  Mean Not Yet Entered Not Yet Entered 0.00
  Very Often Not Yet Entered Not Yet Entered 0.0%
  Often Not Yet Entered Not Yet Entered 0.0%
  Sometimes Not Yet Entered Not Yet Entered 0.0%
  Never Not Yet Entered Not Yet Entered 0.0%
13 9.g. Using computers in academic work
  Mean Not Yet Entered Not Yet Entered 0.00
  Very Much Not Yet Entered Not Yet Entered 0.0%
  Quite a Bit Not Yet Entered Not Yet Entered 0.0%
  Some Not Yet Entered Not Yet Entered 0.0%
  Very Little Not Yet Entered Not Yet Entered 0.0%
14 12.g. Using computing and information technology
  Mean Not Yet Entered Not Yet Entered 0.00
  Very Much Not Yet Entered Not Yet Entered 0.0%
  Quite a Bit Not Yet Entered Not Yet Entered 0.0%
  Some Not Yet Entered Not Yet Entered 0.0%
  Very Little Not Yet Entered Not Yet Entered 0.0%
15 13.1.h. Frequency of computer lab use
  Mean Not Yet Entered Not Yet Entered 0.00
  Often Not Yet Entered Not Yet Entered 0.0%
  Sometimes Not Yet Entered Not Yet Entered 0.0%
  Rarely/Never Not Yet Entered Not Yet Entered 0.0%
  Don't Know or N/A Not Yet Entered Not Yet Entered 0.0%
16 13.2.h. Satisfaction with computer lab
  Mean Not Yet Entered Not Yet Entered 0.00
  Very Not Yet Entered Not Yet Entered 0.0%
  Somewhat Not Yet Entered Not Yet Entered 0.0%
  Not At All Not Yet Entered Not Yet Entered 0.0%
  N/A Not Yet Entered Not Yet Entered 0.0%
17 13.3.h. Importance of computer lab
  Mean Not Yet Entered Not Yet Entered 0.00
  Very Not Yet Entered Not Yet Entered 0.0%
  Somewhat Not Yet Entered Not Yet Entered 0.0%
  Not At All Not Yet Entered Not Yet Entered 0.0%
Last Updated: September 13, 2013