Windward Community College
2013 Academic Support Services Annual Report of Program Data
Technology Resources

Part I: Program Quantitative Indicators

Overall Program Health: Healthy

Student and Faculty Information Program Year  
10-11 11-12 12-13
1 Annual Unduplicated Student Headcount   3,537 3,560  
2 Annual FTE Faculty   65 68
2a Annual FTE Staff   93 100
3 Annual FTE Student   1,384 1,390

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
4 Number of online courses per year per total number of courses (live and online)   10% 13% Healthy
5 Number of student, faculty and staff computers per IT desktop support staff   200.6 208
6 Number of service requests per FTE faculty and staff     0
7 Duplicated number of faculty and staff attendees at technology workshops for faculty per faculty and staff FTE     0
8 Duplicated number of student attendees at student technology workshops for students per student FTE     0

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
9 Number of central FTE IT staff per FTE faculty and staff     .0702 Healthy
10 Total central IT spending divided by total institutional budget (excludes external funds)     .0461

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
Common Survey questions Not Yet Applied
11-1 I am satisfied with the customer service of the Help Desk/computer services staff   4% 96%
11-2 I am satisfied with the response time of the Help Desk/computer services staff   4% 99%
11-3 The computers on campus meet my needs   4% 93%
11-4 I am satisfied with the quality of work of the instructional design faculty and staff   0% 95%
11-5 I am satisfied with the quality of technology training     83%
Community College Survey of Student Engagement (CCSSE) Survey Year
2008 2010 2012
12 4.j. Used the Internet or instant messaging to work on an assignment
  Mean 3.02 3.13 3.16
  Very Often 37.4% 45.3% 47.8%
  Often 35.8% 28.7% 27.0%
  Sometimes 18.8% 19.3% 18.6%
  Never 8.3% 6.7% 6.6%
13 9.g. Using computers in academic work
  Mean 3.11 3.23 3.30
  Very Much 44.7% 47.5% 48.3%
  Quite a Bit 30.0% 34.3% 36.8%
  Some 16.8% 12.0% 11.0%
  Very Little 8.5% 6.3% 3.9%
14 12.g. Using computing and information technology
  Mean 2.76 2.82 2.79
  Very Much 23.7% 29.8% 25.3%
  Quite a Bit 39.6% 33.5% 40.0%
  Some 25.4% 26.3% 23.4%
  Very Little 11.4% 10.5% 11.3%
15 13.1.h. Frequency of computer lab use
  Mean 1.90 1.82 1.69
  Often 24.1% 21.2% 14.9%
  Sometimes 22.5% 24.0% 24.7%
  Rarely/Never 32.0% 35.5% 39.2%
  Don't Know or N/A 21.4% 19.2% 21.1%
16 13.2.h. Satisfaction with computer lab
  Mean 2.52 2.46 2.41
  Very 35.9% 36.0% 30.0%
  Somewhat 23.8% 23.1% 24.8%
  Not At All 3.0% 6.2% 5.4%
  N/A 37.2% 34.7% 39.8%
17 13.3.h. Importance of computer lab
  Mean 2.31 2.46 2.31
  Very 52.8% 62.2% 48.4%
  Somewhat 25.9% 22.0% 33.9%
  Not At All 21.3% 15.8% 17.6%
Last Updated: March 5, 2014