ITS Notices

Power Outages Scheduled on December 12, 2009

Sat, 12 Dec 2009 08:30 -1000

Electrical power outages are scheduled on December 12, 2009 as follows: No power from 8:30 a.m. to 9:30 a.m. for the following buildings: Agricultural Science Facility, Phase III Biogenesis Lab Biomedical Science Building Buildings & Grounds Complex Building 149 Complex Burns Hall East-West Road Guard Kiosk EHSO Dive Trailers EHSO Offices EHSO Storage Facility Facilities Management Complex Hale Halawai Hale Manoa Hamilton Library, Phases I & II Henke Hall Holmes Hall Jefferson Hall Keller Hall Kennedy Theatre Marine Science Building PBRC Physical Science Building POST Building Transportation Services Complex University Health Services Watanabe Hall. These outages are necessary to facilitate emergency repair work by HECO on one of the main Substation "M" transformers providing power to the campus.

Power Outage Scheduled on December 5, 2009 at Hamilton Lib.

Sat, 05 Dec 2009 07:30 -1000

Power Outage Scheduled on December 5, 2009 An electrical power outage is scheduled on December 5, 2009 from 7:30 a.m. to 3:30 p.m. for Hamilton Library, Phases I & II. This outage is necessary to facilitate electrical work being done under the Hamilton Library Flood Restoration project.

ODS/Cognos/Student Datamart outage 2009-12-05/06 (server replacement)

Sat, 05 Dec 2009 00:00 -1000

The production database server hosting the ODS8, COG, and SDM databases will be replaced. The databases will be down for the weekend of December 5/6, 2009. Production ODS, production Cognos, and production Student Datamart will be affected by this outage. Ancillary services affected by this outage are: Achieving the Dream Articulation eCafe IRODD (Data Dictionary) IRODR (Dynamic Reporting) PeopleSoft Grad Division Bypass Kauai SAS Strategic Outcomes Student Employment and Cooperative Education (SECE) TK20 (College of Education) Transfer (Admissions and Records) TutorTrac (UH Hilo)

Banner production forms update from JInitiator to Java Plug-in (JPL)

Tue, 01 Dec 2009 17:30 -1000

In preparation for the Banner migration, Oracle's JInitiator will be disabled for all Banner Production Forms URLs (banner.sis.hawaii.edu). In place of it, we will use Sun's Java Plug-in (JPI). Once the change is made, access to the Banner forms will automatically use the most recent version of Sun Java installed on your computer. If you do not have a current version of Sun Java, you will be prompted to download the latest version.

Important changes to UH Mail Alias/Listserv services

Tue, 01 Dec 2009 14:36 -1000

On February 22, 2010, Information Technology Services(ITS) will be making significant changes to the Mail Alias and Listserv services. 1. The Mail Alias service WILL BE RETIRED. Mail Alias owners who would like to continue to use their lists will need to request a conversion of their Mail Alias to a Listserv. To submit a request, login to http://www.hawaii.edu/username and click on the "Request conversion of Mail Alias to LISTSERV" link. If you no longer use your Mail Alias you may click on the "Delete a Mail Alias List" link. Failure to convert your Mail Alias will mean your list will no longer work. 2. The Listserv email address will change. Messages intended for your Listserv will need to be addressed to: @lists.hawaii.edu instead of @hawaii.edu Beginning December 1, 2009, messages to your Listserv can be sent to either @lists.hawaii.edu or @hawaii.edu. However, after February 22, your Listserv will only receive messages addressed to @lists.hawaii.edu. Messages sent to @hawaii.edu will bounce back to the sender with an error. 3. Listserv commands sent via email will need to be addressed to listserv@lists.hawaii.edu. Listserv commands can still be submitted through the Listserv Management Web Interface (http://listserv.hawaii.edu). Please let your list subscribers know of these changes. To check which Mail Alias(es) that you own, login to http://www.hawaii.edu/username with your UH Username and password, and then click on "Edit a Mail Alias List". To check which Listserv(s) that you own, login to http://listserv.hawaii.edu with your email address and Listserv account password. If you have any questions or need assistance, please contact the ITS Help Desk at (808) 956-8883, (800) 558-2669 toll-free from the neighbor islands, or by email at help@hawaii.edu.

Update UHIMC to recognize new pre-student financial aid/accepted roles and descriptions.

Tue, 01 Dec 2009 06:30 -1000

Update the UH Identity Management Console (UHIMC) to recognize new roles and descriptions for pre-student financial aid applicants and accepted pre-students. UHIMC will be unavailable during the outage.

Database Patch Affecting Several Administrative Applications

Sat, 28 Nov 2009 05:00 -1000

A software patch will be applied to the Oracle database on the ODB04 production server that will impact the following applications: Capital Improvements eInventory ePayment ePurchasing FacilityMAX ITS Admin Services Kuali Rice Leave Accounting PeopleSoft Profiler Student Employment Cooperative Education Tax Credit Travel Document Submittal The update is necessary to address Oracle Database security vulnerabilities.

Database Patch Affecting UH Username Services

Sat, 28 Nov 2009 05:00 -1000

A software patch will be applied to the Oracle database that will affect the following UH username services: * My Profile channels in MyUH (in the My Account tab) * Self-service password reset requests for forgotten passwords and the password change service * Email Forwarding Options in the Managing Your UH Username service (http://www.hawaii.edu/username) * UH Username requests (no new UH Username will be created for the duration of the outage) * White Pages Management System * UH Identity Management Console (UHIMC) The outage is necessary to address Oracle Database security vulnerabilities.

Server Maintenance Affecting Web and Administrative Applications

Fri, 27 Nov 2009 16:30 -1000

Maintenance will be performed on a Solaris server to address security and stability issues. The following services will not be available during this period: Aim Facilities Management Cognos application server Core and Manoa RADIUS servers Departmental Web sites ftp.hawaii.edu ITS Web sites (replaces WEB11) ITS Meeting Maker Student Employment & Cooperative Ed web site

[RESOLVED] Cognos Production Database - Upgrade to 10.2.0.4

Wed, 25 Nov 2009 04:00 -1000

Maintenance will be performed to upgrade the Cognos Production database. During this outage, the reports at the Institutional Research Office Cognos Portal will not be available.

Windows: IE6 and IE7 0-Day Vulnerability Reported

Tue, 24 Nov 2009 09:55 -1000

ISC SANS reported a new 0-day vulnerability in Internet Explorer (IE) 6 and 7 in the way the web browser uses CSS/STYLE information. Symantec verified the bug; exploit code was published in the BugTraq mailing list. Microsoft released security advisory 977981 confirming the new 0-day vulnerability in IE6 and IE7, which could cause remote code execution or the web browser to crash. So far, there are no known active attacks in the wild. Affected Software: IE6 on Windows 2000 SP4 IE6 and IE7 on Windows XP, Windows Server 2003, Windows Vista and Windows Server 2008 Not Affected: IE5.01 SP4 and IE8 It is advised that IE users ensure that their anti-virus definitions are up-to-date, disable JavaScript, and only visit trusted web sites until a fix is released by Microsoft. Workarounds are published in the Microsoft Security Advisory 977981. http://www.microsoft.com/technet/security/advisory/977981.mspx To turn off JavaScript, select the "Tools" menu in IE, then click "Internet Options," the "Security" tab and the "Internet" content zone. Next, click "Custom Level" and in the "Settings" box, click "Disable" under "Active scripting." Click "OK" in the current dialog box, as well as the next. For more information: http://isc.sans.org/diary.html?storyid=7624 http://www.symantec.com/connect/blogs/zero-day-internet-explorer-exploit-published http://www.computerworld.com/s/article/9141363/Microsoft_confirms_IE6_IE7_zero_day_bug

ITS Service Plan for Nov 27 and Dec 21-31

Mon, 23 Nov 2009 12:48 -1000

All ITS-managed networks, systems and services will remain operational and will be monitored by a skeleton staff. The ITS Help Desk will be available with limited staffing Dec 21-23 to support faculty submittal of grades. All other ITS offices and public facilities such as labs, HITS2, videoconferencing facilities and the digital media center will be closed. Limited emergency staffing during these periods will ensure continuity of a small number of operational activities with specific critical deadlines.

Phishing Attempt: Webmail Quota Has Exceeded The Set Limit !!!

Mon, 23 Nov 2009 09:51 -1000

[RESOLVED] FMIS and related services down Saturday, Nov 21, for scheduled mainframe maintenance

Sat, 21 Nov 2009 07:00 -1000

FMIS and related on-line services will not be available Saturday, November 21 from 7:00 AM through 7:00 PM for scheduled IBM mainframe maintenance. This planned maintenance activity is required in order to patch the operating system and to upgrade third-party software. Services that will *not* be available during the outage include: o FMIS o ePurchasing, eTravel, etc o PageCenter o SCOPIS o SIMS All other on-line services are scheduled to be available. *** All services are scheduled to be fully operational by 7:00 PM of Saturday, November 21 ***
Michael Hodges (mhodges) on 11/21/2009 05:36 said:
FMIS and all related services are available as of 5:30PM. Thank you for your patience.

[RESOLVED] UH West Hawaii INET fiber move

Fri, 20 Nov 2009 09:00 -1000

Fiber feeding all services to UH West Hawaii will be relocated to a different path by Oceanic Time Warner starting at 0900 HST 2009-11-20. All connectivity to UH West Hawaii will be down during this time. Additionally, INET10G network providing services for UH, DOE and the State will be down to the Big Island. UH Hilo and Hawaii Community College network traffic will automatically reroute through the alternate microwave path.
Jan Kawachi (kawachi) on 11/20/2009 07:58 said:
Service restored.

[RESOLVED] Test of UH Alert System on November 19, 2009

Thu, 19 Nov 2009 10:30 -1000

UH will test its crisis communications system on Thursday, November 19, 2009, at 10:30 a.m. This test occurs once a semester. You may receive a test alert message at that time via email, text-messaging and/or voice messaging(for faculty/staff). To sign up or edit your emergency messaging options please go to: http://www.hawaii.edu/alert If you have any questions or need assistance, please contact the ITS Help Desk at (808) 956-8883, (800) 558-2669 toll-free from the neighbor islands, or by email at help@hawaii.edu.

[RESOLVED] UHM Wireless Maintenance

Thu, 19 Nov 2009 04:00 -1000

UHM Wireless will be unavailable due to maintenance from 4:00 am to 7:00am Thursday, November 19, 2009. Intermittent access may be available during this maintenance windows as engineers test the system.

[RESOLVED] UHM: Manoa Wireless Network

Wed, 18 Nov 2009 07:15 -1000

We're experiencing problems with the Manoa wireless network. Some wireless users are unable to access the captive portal login page. Engineers are investigating to determine the root cause of the problem.
Jan Kawachi (kawachi) on 11/18/2009 09:28 said:
Service has been restored.

[RESOLVED] MyUH Unavailable Tues, Nov. 17, 2009, 4pm (HST)

Tue, 17 Nov 2009 16:00 -1000

MyUH will be unavailable on Tuesday, November 17, 2009 beginning at 4:00 P.M. (HST) in order to perform a system upgrade. Services will be restored no later than 5 P.M.(HST). The following services will *not* be available during this period: o MyUH (including the Calendar) o Academic Services: - Registration - Grades - Class Lists - Payments - Payment Plan Sign Up - eRefund Sign Up Please note that Email and Laulima will continue to be available throughout the outage period: o Email: https://mail.hawaii.edu o Laulima: https://laulima.hawaii.edu Expectations during this outage: 1. If customers happen to go to MyUH during the first 10-15 minutes of the outage they will get a server connection error during the cutover time while new load balancing servers are put into place. 2. Temporary channel errors on the home page might be displayed for early initial customers logging into MyUH within the first 5 minutes of the new servers starting up. This can be remedied by logging off and then logging in again. We appreciate your cooperation and patience during this outage and apologize for any inconvenience. The status of this and any future outages may be found on the ITS home page at http://www.hawaii.edu/its/

[RESOLVED] UHM: Admin Services 1 and 2 Network Upgrade

Sat, 14 Nov 2009 19:00 -1000

Maintenance will be performed on the Admin Services 1 and 2 bulding networks. During this period there will be a 5-10 minute outage as new equipment is installed on the network.

[RESOLVED] UHM: Wireless Network at Campus Center

Fri, 13 Nov 2009 17:00 -1000

Maintenance will be performed on the wireless network at the Campus Center. Wireless users may experience a 5-10 minute outage as the wireless access points are upgraded on the 2nd, 3rd and 4th floors.

[RESOLVED] Manoa Wireless Maintenance

Fri, 13 Nov 2009 05:00 -1000

Network maintenance will be performed on the Manoa wireless network. During this time, Manoa wireless users may experience a 15 - 30 minute outage as the controller is changed. Maintenance is being performed to address an intermittent slow response issue when logging on to the Manoa wireless.
Steven Goto (sgoto) on 11/13/2009 07:37 said:
Reverted back to current controller due to configuration issues on the replacement controller and end of maintenance window.

[RESOLVED] Network Maintenance on Core Manoa Router

Thu, 12 Nov 2009 05:00 -1000

The connections to the following networks or systems will be migrated to a new router during our regularly scheduled maintenance window. There will be a 1 - 5 minute outage affecting the following systems or networks as they are individually moved to the new router. Networks: - Manoa ResNet network - State NGN private network Servers/Applications: - Commerce Point servers for Superquote applications - Departmental webservers housed at ITS - UHUnix2

[RESOLVED] MyUH unavailable this Wednesday, Nov 11, 2009 from 9:00 p.m. (HST) to 10:00 p.m. (HST)

Wed, 11 Nov 2009 21:00 -1000

MyUH will be unavailable on Wednesday, November 11, 2009 beginning at 9:00 p.m. (HST) in order to perform a second system upgrade test. Services will be restored by 10:00 p.m. (HST). The following services will *not* be available during this period: o MyUH (including the Calendar) o Academic Services: - Registration - Grades - Class Lists - Payments - Payment Plan Sign Up - eRefund Sign Up Please note that Email and Laulima will continue to be available throughout the outage period: o Email: https://mail.hawaii.edu o Laulima: https://laulima.hawaii.edu We appreciate your cooperation and patience during this outage and apologize for any inconvenience. The status of this and any future outages may be found on the ITS home page at http://www.hawaii.edu/its/

Windows: McAfee VirusScan Enterprise 8.7 with patch 2 available

Tue, 13 Oct 2009 14:50 -1000

For UH faculty, staff, and students using Windows XP, Windows Vista, Windows 7, Windows server 2003, Windows server 2008, Windows server 2008 Release 2, and 64-bit Windows: McAfee VirusScan Enterprise (VSE) 8.7 with patch 2 is available for download. This new version of McAfee anti-virus software is required for Windows 7 and Windows server 2008 Release 2 support. It is recommended that you continue using VSE 8.5 with patch 8 for Windows XP and Vista computers with less than 1 GB RAM. For Windows computers with at least 1 GB RAM and a "faster" processor, i.e. computers less than 2 years old, you may install VSE 8.7 with patch 2. Otherwise, please continue to use VSE 8.5 with patch 8. New VSE 8.7 Installer A new UH installer for VSE 8.7 with patch 2 (uhvse87p2.exe) has been created. It's intended for new Windows computers and any computers running Windows XP or Vista with 1 GB (or more) RAM and a "faster" processor. The new UH installer includes patch 2, scan engine 5300, McAfee agent 4.0 (formerly known as CMA) and pre-configured settings for UH. Download the new UH installer (uhvse87p2.exe) from http://www.hawaii.edu/antivirus/ or obtain a copy of the ITS CD ROM. The UH installer is huge (84.9 MB). Still have VSE 8.0? If you have VirusScan Enterprise 8.0 installed, it is highly recommended that you upgrade to VSE 8.7 with patch 2 (computers with 1 GB RAM or more) or VSE 8.5 with patch 8 (computers with less than 1 GB RAM). VSE 8.0 does not support incremental scan engines. McAfee will end support for VSE 8.0 in March 2010. For More Information Installation Instructions (http://www.hawaii.edu/askus/1061) ITS Document: Using McAfee VirusScan Enterprise 8.7 (http://www.hawaii.edu/itsdocs/win/vse87i.pdf) Get Help If you have any questions or need assistance, please contact the ITS Help Desk at (808) 956-8883, submit email at http://www.hawaii.edu/its/contact/ or call (800) 558-2669 toll free from the neighbor islands.

[RESOLVED] Phishing Attempt: ACCOUNT UPGRADE.

Mon, 12 Oct 2009 10:35 -1000

A phishing attempt has been reported supposedly from the University of Hawaii. Please do NOT reply to the email or click on the link. Do NOT submit your personal information. See: http://www.hawaii.edu/askus/898 for reporting a new/suspicious email targeting UH usernames. Sample message: Date: Mon, 12 Oct 2009 20:43:10 -0700 From: Manar Atoum Reply-To: account.upgrade00@gmail.com To: undisclosed-recipients: ; Subject: ACCOUNT UPGRADE. Parts/Attachments: 1 OK 23 lines Text 2 Shown 1 lines Text ---------------------------------------- Dear Account User, We are currently upgrading our data base and e-mail account center i.e homepage view. We shall be deleting old email accounts which are no longer active to create more space for new accounts users.we have also investigated a system wide security audit to improve and enhance our current security. In order to continue using our services you are require to update and re-comfirmed your email account details as requested below. To complete your account re-comfirmation,you must reply to this email immediately and enter your account details as requested below. Username : ................. E-mail Login ID.............. Password : ................. confirm password:......... Date of Birth :.............. Future Password :......... Enter your Enter your Email Account login website here:.........

[RESOLVED] Fall 2009 ITS Brown Bag Seminars and ITS Training

Fri, 04 Sep 2009 17:15 -1000

Information Technology Services (ITS) is now accepting registration for the ITS Brown Bag Seminars and ITS Training short course sessions scheduled from September through November 2009. Please forward to any interested faculty or staff. Brown Bags: These are lecture based sessions broadcast from Manoa and aired live to available HITS sites throughout the UH System and on UH Manoa's Campus Cable TV channel 67. (Not all broadcasts are aired to every campus location - if you do not see your campus listed as a receive site it may be due to previously scheduled activities.) 9/16/2009 - Mac OS X 10.6 Snow Leopard Overview 9/17/2009 - An Overview of eCAFE (for Staff) 10/2/2009 - An Overview of eCAFE (for Instructors) 10/9/2009 - Elements of a Data Breach 10/15/2009 - An Overview of eCAFE (for Instructors) 11/13/2009 - ITS Update with UH VP IT/CIO David Lassner ITS Training: The ITS Training sessions are typically hands-on and held in Keller 204 at the Manoa campus. 9/22/2009 - Introduction to MS Word 2007 for Windows 9/24/2009 - Introduction to MS Excel 2007 for Windows 9/29/2009 - Introduction to MS Powerpoint 2007 for Windows 10/1/2009 - Mac OS 10.5 (not hands-on) 10/6/2009 - Intermediate MS Word 2007 for Windows 10/8/2009 - Intermediate MS Excel 2007 for Windows To view all workshop session descriptions, Brown Bag receive sites and RSVP, please go to http://www.hawaii.edu/training (log in with your UH username and password, select either ITS Brown Bags or ITS Training).
Naomi Okinaga (naomi) on 09/23/2009 03:21 said:
3 additional Brown Bag sessions have been added: 10/27/2009 - iPhoto 11/10/2009 - Keynote (from iWorks) 11/12/2009 - iMovie For more information please check "Brown Bags" at http://www.hawaii.edu/training