| QUESTION | ANSWER |
|
What is a Microsoft product license? |
A Microsoft product license is a certificate that grants a person
the right to install and use a software package.
For example, 1 license for Microsoft Office XP Pro will allow you to install and use Microsoft Office XP Pro. |
| How many licenses do I need? | For the Windows Operating System Licenses, it is strictly (1)
license per computer. So, if you need Windows XP Professional for (3) computers, you
would need to purchase (3) Windows XP Professional licenses.
For the Office Suites (Office 2003 Standard/Professional, Office 2004 for Mac), with (1) license, you are allowed to install this on a primary computer, and you are allowed to do a secondary installation on a laptop -or- home computer. Only the primary user of this (1) license may use the copies on the licensed device at a time. For all other products, please refer to the corresponding Product Use Rights: http://www.microsoftvolumelicensing.com/userights/ |
| If I purchase a Microsoft product license, is it a one-time charge or is there a recurring charge? | When you purchase a Microsoft product license, you only pay a one-time charge. There are no annual charges. |
| Who is eligible to participate in the Microsoft License Program? | All UH departments and research facilities
may purchase licenses from this program.
Personal purchases may be made from the UH Bookstore or your favorite retail store or mail order catalog. |
| What is the Customer information sheet? | The Customer information sheet is an ITS Site License form that
must be completed and
sent to ITS along with the
requisition. The form is very simple and will help the site license office
process your order properly. This form is also important because it allows
you to designate someone else to pick-up your software or license. If it
is left blank, the site license office will not allow your order to be
picked up even if you sent that person. This will protect your investment
in the site license software.
If no Customer information sheet is attached to the requisition, the processing of your order might be delayed. |
| Should I buy a CD? |
For all Server and operating system products, ITS recommends that you purchase your own media
(CDROM set) because ITS is unable to guarantee that the site license loan
library copy will be available when you need it the most.
Since the site license loan library a shared resource for the entire UH system, we cannot guarantee that the CDROM will be available for loan whenever you need it. If the software product(s) you have purchased are mission critical, ITS recommends that you purchase a CDROM. |
| If I already have a CD (not from ITS), and want more licenses, can I use the same CD? | Yes but with a caveat.
Recently, Microsoft has changed their licensing structure by issuing keycodes for most of their software products. ITS recommends that if you purchase licenses from the ITS Microsoft site license that you purchase a CDROM also. This will ensure that the keycodes from the ITS Microsoft site license will work with the CDROM. |
| Who do I make the Requisition out to? | The requisition is made out to:
Information Technology Services |
| Where do I send the Requisition to? | The requisition is sent to:
Information Technology Services |
| How do I read the price list? | The price list should be in the following format: ITS Product key, Product name, loan media available, version, and cost per license. |
| What are the abbreviations in the price list? | The abbreviations stand for the platform or
computer that the
software is licensed for and the types of upgrades that are available. When
ordering, please be sure to state the correct platform and upgrade that you
want to purchase. Here are most of the common
abbreviations. Win 3.x - Windows 3.1 or Windows for Workgroups 3.11 Win 9x - Windows 95/Windows 98 Win NT - Windows NT Win 2K - Windows 2000 Win XP - Windows XP |
| What is the cost of a CD-ROM from each Pool? | Applications Pool---$25.00 Systems Pool--$25.00 Server Pool---$25.00 |
| What if I want to use a previous version of a Microsoft product but the price list only has the current version? | The Microsoft agreement that ITS maintains
does allow you to purchase the most current version of the software and
the flexibility to use a lower version of the same software. This is
called the downgrade rule.
For example: you are not ready to use Microsoft Office XP Pro and you want to use Microsoft Office 2000 Pro. You may purchase a Microsoft Office XP Pro license and tell the ITS site license office that you want to use Microsoft Office 2000 Pro. The ITS site license office will get you a Microsoft Office 2000 Pro keycode and you can install the 2000 version. The benefit of this is when you are ready to move to Microsoft Office XP Pro, you just need to call the ITS site license office and "exchange" your Microsoft Office 2000 Pro keycode for the XP keycode. You need to uninstall the Microsoft Office 2000 Pro and before installing the Microsoft Office XP Pro. Note: if you purchased a CDROM for Microsoft Office 2000 Pro, you cannot exchange it for a Microsoft Office XP Pro CDROM. The downgrade rule only applies to the license. |
| How do I get manuals? | Microsoft has online help for all products.
Most business products have an animated assistant to help you get started.
If you are new to Microsoft products, please use the tutorials that the
animated assistant offers.
If the online helper does not suit your taste, there are lots of books written by a variety of people to help you use the Microsoft products. You should browse through the books at the bookstore to find one that you understand and like. Often there are ratings on the back cover to help you select the right book. The ratings are beginners, intermediate, and advanced. |
| Where do I go to pick-up software or to borrow the software? | Please make an appointment with the ITS site license office at (808) 956-2404 or via email sladmin@hawaii.edu. Please remember that only the authorized contacts listed on the customer information form will be allowed to pick up the software. If you need to designate someone else, please notify the person who is making the appointment. This is very important because the pick-up point is the ITS PC Lab at Keller 213. Please bring a picture ID for verification. |
| What is a Client Access for License for the server products? | If you purchase a server license, you also need to purchase client
access licenses for every computer that will access the server.
For example, if you purchase Windows 2003 server and there will be 8 computers accessing the server for file sharing and printer sharing, you need to acquire 8 Windows 2003 Server Client Access Licenses. Note: the client access licenses are version specific so if you had Windows 2000 client access licenses, you may not use them on a Windows 2003 server. |
| What about BackOffice Servers? | For more information on BackOffice Servers, please refer to Microsoft's homepage |
