| QUESTION | ANSWER |
|
What is a Microsoft product license? |
A Microsoft product license is a certificate that grants a person
the right to install and use a software product.
For example, (1) license of Microsoft Office 2010 Pro will allow you to install and use Microsoft Office 2010 Pro. |
| How many licenses do I need? | For the Windows Operating System Licenses, it is strictly (1)
license per computer. So, if you need Windows 7 Professional for (3) computers, you
would need to purchase (3) Windows 7 Professional licenses.
For the Office Suites (Office Standard/Professional for Windows & Office for Mac), with (1) license, you are allowed to install this on a primary computer, and you are allowed to do a secondary installation on the same user's laptop -or- home computer. (Use at home is strictly for work related use only.) The primary user of this (1) license may use the software on one licensed device at any given time. For all other products, please refer to the corresponding Product Use Rights: |
| If I purchase a Microsoft product license, is it a one-time charge or is there a recurring charge? | When you purchase
a Microsoft product license, you only pay a one-time charge. There are no annual
charges. The exception to this is if "Software Assurance" or "SA" is purchased along with the license. SA is an additional fee which serves as maintenance for that particular product. This is renewable at the start of the next Microsoft contract period. |
| Who is eligible to participate in the Microsoft License Program? | All UH departments, UH Foundation, EWC and UH affiliated research facilities
may purchase licenses from this program.
Personal purchases may be made from the UH Bookstore, other retail stores. |
| What is the Customer Information Sheet? | The Customer Information Sheet is an ITS Site License form that
must be completed and sent to ITS along with the UH departmental payment (must have original signatures on the payment; no photocopies are accepted). The contact information listed should be of the person that the order will be placed under. You may also list two additional people that are authorized to pick up software on the orderer's behalf.
If no Customer Information Sheet is attached to the payment, the processing of your order may be delayed. This form can be found in the ordering instructions of each software's webpage. |
| Should I buy a CD/DVD media set? |
The software for Microsoft Office suites are available for loan (Office Standard/Pro for Windows and Office for Mac). However we do recommend for you to purchase at least one set of each product/version that you are purchasing licenses for, especially those that are off-campus or on the neighbor islands. This will help eliminate the waiting period for borrowing software and additional shipping fees. Other products such as Project, Visio, etc. do NOT have loans available. You are required to purchase your own media set. For all Microsoft server and operating system products, you are required to purchase your own installation software. ITS is unable to guarantee that the site license loan library copy will be available when you need it the most for these products.
NOTE:
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| If I already have a CD/DVD (not from ITS), and want more licenses, can I use the same CD/DVD? | No. Installation discs given with OEM or retail boxed products do not work with the UH Microsoft Volume Licensing Program. We recommend that if you are purchasing licenses from ITS, then you should use the installation software from the same licensing program. |
| Who do I make the payment out to? | Departmental payments should be made out to: (Note: there is no vendor code for this address)
University of Hawaii |
| Where do I send the payment to? | The payment (along with the required forms) should be sent to:
University of Hawaii |
| What are the abbreviations in the price list? |
Win 7 Pro = Windows 7 Professional Win 7 Ent = Windows 7 Enterprise (equivalent to Ultimate) Win Vista Bsn = Windows Vista Business Win Vista Ent = Windows Vista Enterprise Win Vista Ultimate = Windows Vista Ultimate Win XP Pro = Windows XP Professional |
| What is the cost of a CD/DVD? | Applications Pool---$25.00 Systems Pool--$25.00 Server Pool---$25.00 |
| What if I want to use a previous version of a Microsoft product but the price list only has the current version? | Microsoft only provides licenses for the current version of their products.
However under this licensing program, you have the flexibility to use a
previous version of the same product. This is called the downgrade option.
For example: you are not ready to use Microsoft Office 2010 Pro and prefer to use Microsoft Office 2003 Pro instead. You may purchase the Microsoft Office 2010 Pro license and request for the Office 2003 Pro version. The ITS site license office will provide you with the Microsoft Office 2003 Pro keycode for the installation (keycodes are version specific). The benefit of this is when you are ready to move back up to Microsoft Office 2010 Pro, you may contact the ITS site license office and "exchange" the Microsoft Office 2003 Pro keycode for the 2010 keycode. You will need to uninstall the Microsoft Office 2003 Pro before installing the Microsoft Office 2010 Pro software. Note: if you purchased a CD for Microsoft Office 2003 Pro, you may not exchange it for the Microsoft Office 2010 Pro DVD. The downgrade rule only applies to licenses only. |
| How do I get manuals? | If you need assistance while using the Microsoft program, you can use the Help feature within the software. For example, in Office Suites, you can press the F1 key to bring up help and enter your question. If you need in depth assistance there are a wide variety of books that you can purchase either at the UH Bookstore or at any retail store. Otherwise, there are many videos and online documentation that you can search for on the internet. |
| Where do I go to pick-up or borrow software? |
Please make an appointment with the ITS site license office by calling
(808) 956-2404 or send email to sladmin@hawaii.edu.
Please remember that only the authorized contacts listed on the customer
information form will be allowed to pick up the software. If you need to
designate someone else, please notify the site license staff that is setting up your
appointment. The pick-up location is the ITS Operations counter at
Keller Hall 103 at the UH Manoa campus. The person picking up the software must bring
a photo ID for verification.
For those that are located off-campus or on a neighbor island, you may request to have borrowed/purchased software sent to you via Certified Mail. |
| What is a Client Access License (CAL)for the server products? | If you purchase a server license, you also need to purchase client access licenses for every computer that will access the server. The server licenses under the UH Microsoft Licensing Program does not come with any CALs.
For example, if you purchase Windows 2008R2 Server and there will be 8 computers accessing the server for file sharing and printer sharing, you need to acquire 8 Windows 2008 Server Client Access Licenses. Note: the client access licenses are version specific so if you had Windows 2003 client access licenses, you may not use them on a Windows 2008 server. |
