The first recommendation, A1, is to merge and integrate key technology support units and establish a Chief Information Officer (CIO) at the University. In the absence of such an individual, the Council of Directors of Information Technology (CODIT) currently serves the President as a de facto CIO in many ways. If the recommended organizational change describe in A1 is rejected, CODIT and the organizations it represents must assume the responsibilities delegated here to the CIO and other means must be found to provide executive leadership for information technology. Bringing key technology support units together would be a giant step toward effective management of the University's resources and implementation of this plan. The remainder of the recommended priority actions should be undertaken through whatever organizational structure is in place.
Strategic Effectively manage the converging voice, data,
Objective A and video technologies along with academic and
administrative computing.
Action A1 Merge and integrate key operational units to
establish a single information technology support
unit headed by a Chief Information Officer (CIO)
with responsibility and authority for systemwide
telecommunications, academic computing, and
administrative computing. This unit should be
represented on the University Executive Council.
A1 Responsibility President, University Executives.
A1 Timeframe 1991
Action A2 Review and if necessary modify the existing
technology advisory committee structures to assure
that there are appropriate levels of faculty,
student, executive, and staff input into decision-
making that affects academic computing,
administrative computing, and telecommunications.
A2 Responsibility CIO/CODIT, Advisory Committees, Faculty, Students,
University Executives.
A2 Timeframe 1992
Action A3 Add an information technology review to the
University budget process to provide coordination,
prioritization, and technical review.
A3 Responsibility Budget Office, CIO/CODIT.
A3 Timeframe Beginning with the 1992-93 Supplemental Budget
Process
Action A4 Develop or review policies regarding: network
usage; privacy of information; ethical use of data
and computing; free expression and censorship;
copyright issues; software piracy; internal and
external networking and service agreements;
network and computing resource management;
disaster recovery; principles and policies on cost-
sharing, cost-recovery, and charging; and policies
on intellectual property ownership, marketing, and
technology transfer.
A4 Responsibility CIO/CODIT, Advisory Committees, Faculty, Students,
Legal Counsel.
A4 Timeframe 1991-1993
Action A5 Develop specific college, campus, institute, and
support unit plans for information technology to
meet user needs, including areas such as computing
equipment, networking, support, instruction, and
research as appropriate. Monitor and evaluate
performance vis a vis those plans.
A5 Responsibility Vice Presidents/Chancellors, CIO/CODIT, Provosts,
Deans, Directors.
A5 Timeframe 1992-95
Action A6 Develop and implement plans for disaster recovery
and backup of critical information systems.
A6 Responsibility CIO/CODIT.
A6 Timeframe 1992-94
Telecommunications
Strategic Provide reliable, standardized, high-quality,
Objective B high-capacity telecommunications systems to
support the University's mission of instruction,
research, and public service.
Action B1 Complete implementation of the emerging systemwide
telecommunications network and provide for
redundancy and disaster recovery plans.
B1 Responsibility CIO/CODIT, Campuses.
B1 Timeframe 1991-94
Action B2 Develop and staff a systemwide network support
center.
B2 Responsibility CIO/CODIT.
B2 Timeframe 1991-93
Action B3 Plan and implement telecommunications networks on
each campus and island to provide end user access
to systemwide and national/international
resources; develop campus network support
services.
B3 Responsibility Campuses, CIO/CODIT.
B3 Timeframe 1991-95
Action B4 Provide full systemwide electronic mail and
conferencing capability, including connectivity
with external networks; provide full access to all
students.
B4 Responsibility Campuses, CIO/CODIT.
B4 Timeframe 1992-93
Action B5 Provide and support appropriate external data and
video connectivity to link the University of
Hawaii with colleagues and constituents in Asia,
the Pacific, the U.S. mainland, and beyond.
B5 Responsibility CIO/CODIT, Support Units.
B5 Timeframe 1992-94
Space and Facilities
Strategic To provide adequate space and properly equipped
Objective C facilities to allow the integration of
appropriate technology throughout University
activities.
Action C1 Review campus master plans with attention
specifically directed toward information
technology impacts on buildings and facilities. On
some campuses, such as Manoa, give priority to the
development of a facility designed specifically
for technology support that provides adequate and
congenial space for student and faculty access to
technology, appropriate levels of security
(physical and from natural phenomena) for critical
systems, and staff support.
C1 Responsibility Campuses, Support Units, CIO/CODIT.
C1 Timeframe 1992-97
Action C2 Develop minimum classroom standards to support the
use of technology, and systematically apply these
standards in all renovation and new construction
projects.
C2 Responsibility Campuses, Campus Support Units, Faculty, Students,
CIO/CODIT.
C2 Timeframe 1992-97
Human Resources
Strategic Develop and support a University community that
Objective D uses technology appropriately, effectively, and
efficiently.
Action D1 Hire more support personnel, at both the college
and system levels, to help the university
community make effective use of technology in
their jobs. These staff must provide training,
support, maintenance, and development assistance
to students, faculty, and staff. The support staff
themselves must be supported with training
opportunities to ensure their ability to aid in
the use of emerging and state-of-the-art
technologies.
D1 Responsibility Campuses, CIO/CODIT, Deans, Directors, Executives.
D1 Timeframe 1992-97
Action D2 Continue to review technology-related position
descriptions and salaries with a commitment to
establishing new classifications as necessary to
describe the kinds of work done by technology
professionals today, to provide flexibility for
individuals with varied responsibilities, to
establish dual-track classifications that allow
advancement in both the technical and management
directions, and to assure that the salaries paid
at the University are adequate.
D2 Responsibility Personnel Management Office, CIO/CODIT,
Administration.
D2 Timeframe 1992-94
Action D3 Review clerical and other staff position
descriptions and pay scales to recognize the
increasingly important role that clerical and
other staff must play in using and promoting
technology at the departmental level.
D3 Responsibility Personnel Management Office, CIO/CODIT,
Administration.
D3 Timeframe 1993-95
Action D4 Implement a full range of training and human
resource development programs for faculty,
students, and staff, including technology
professionals, to allow all members of the
university community to plan for and utilize
information technology appropriately.
D4 Responsibility CIO/CODIT, Personnel Management Office.
D4 Timeframe 1992-94
Access to Computer and Information Resources
Strategic Provide the University community with appropriate
Objective E access to computing and telecommunications
technology.
Action E1 Provide space, support, and ongoing funding to
support public access labs at the campus, college,
and even department level, with modern equipment
suitable for supporting students' academic
requirements.
E1 Responsibility Campuses, CIO/CODIT.
E1 Timeframe 1992-97
Action E2 Develop a systemwide information system that
provides a wide range of University information
online, such as job openings, University
calendars, course schedules, current events,
athletic schedules and ticket information, campus
bulletins, and student and staff directories.
Access to this information must be integrated with
functions such as library information systems,
electronic mail, bulletin boards, access to
administrative information about oneself, full-
text databases, departmental information
resources, image and multi-media databases,
numeric databases, national information
directories, remote document request and delivery
services, and knowledge management tools.
E2 Responsibility CIO/CODIT, Libraries, University Information
Providers.
E2 Timeframe 1992-94
Action E3 Identify key hardware and software platforms and
develop standards for providing the necessary
support throughout the University, such as
negotiating site licenses, entering into volume
purchase agreements, providing maintenance, and
offering specialized training.
E3 Responsibility CIO/CODIT, Advisory Committees, Faculty, Students,
Administration.
E3 Timeframe 1992-93
Action E4 Develop ways to streamline and improve the
institutional purchase and maintenance of
computers and telecommunications technology. Full-
service support should be available to departments
to help them select, configure, and purchase
equipment at the best possible prices on a timely
basis.
E4 Responsibility CIO/CODIT, Procurement and Property Management
Office
E4 Timeframe 1992-94
Action E5 Develop and maintain a database of who owns, uses,
has site licenses for, and is responsible for
different varieties of technologies.
E5 Responsibility CIO/CODIT, Advisory Committees.
E5 Timeframe 1992-93
Instructional Support
Strategic Use technology to extend the University's
Objective F instructional activities throughout the State and
improve the quality of instruction and advising
delivered to students both on and off campus.
Action F1 Develop facilities, technical, and professional
support on all campuses to facilitate the use of
media in instruction, including traditional audio-
visual, video, computer, telecommunications, and
multimedia services.
F1 Responsibility Campuses, CIO/CODIT.
F1 Timeframe 1993-97
Action F2 Include in the promotion and tenure process
recognition and rewards for faculty efforts to
improve the quality and range of instruction
through the use of information technologies.
F2 Responsibility Council of Senior Executives, Faculty.
F2 Timeframe 1992-94
Action F3 Develop demonstration centers on University
campuses to show faculty the range of applications
of technology in instruction and to facilitate the
systemwide sharing of developments, discoveries,
and experience. These centers should be supported
by donations from manufacturers and vendors to the
greatest extent possible.
F3 Responsibility Campuses, CIO/CODIT.
F3 Timeframe 1992-94
Action F4 Develop policies that address crucial issues
relating to instructional technology and distance
education, such as: ownership of instructional
materials developed; workload and compensation;
responsibility for funding and providing academic
support services; responsibility for funding
technical support; determination of which
instructional programs are to be delivered at
which locations through which techniques; and
accreditation of self-paced, individualized
learning.
F4 Responsibility Council of Senior Executives, Office of Planning
and Policy, Campuses, Extension and Outreach
Offices, Faculty, Unions.
F4 Timeframe 1992-94
Research Support
Strategic Provide University researchers with access to
Objective G state-of-the-art technology tools and support
their use.
Action G1 Provide access to supercomputing and visualization
resources at low costs to facilitate the adoption
of these technologies as a routine tool in
research.
G1 Responsibility CIO/CODIT, VP for Research and Graduate Education,
Advisory Committees, Faculty.
G1 Timeframe 1992-93
Action G2 Develop technical support resources to aid
researchers in the use of workstation,
supercomputing, visualization, parallelization,
and emerging research technologies.
G2 Responsibility CIO/CODIT, VP for Research and Graduate Education.
G2 Timeframe 1993-97
Administrative Computing
Strategic Provide the university community with timely,
Objective H integrated access to accurate administrative
information and streamlined processing.
Action H1 Develop policies that clearly delineate
responsibility for administrative computing and
ownership of, management of, custodianship of, and
access to institutional data.
H1 Responsibility CIO/CODIT, University Executive Council, Office of
Planning and Policy, Advisory Committees.
H1 Timeframe 1991-92
Action H2 Develop accessible, accurate, and secure
systemwide databases with systemwide data
dictionaries for major applications while
preserving the autonomy of campus-unique
applications.
H2 Responsibility CIO/CODIT, Institutional Research Office,
Campuses.
H2 Timeframe 1992-95
Action H3 Deliver student, fiscal, human resources, and
budget information systems that provide the
University community with distributed, timely,
convenient access to required information.
H3 Responsibility University Executives, CIO/CODIT, Campuses.
H3 Timeframe 1992-96
Action H4 Integrate administrative information systems with
on-line forms processing (Purchase Orders,
Requisitions, Personnel 5-B) for more correct and
responsive transaction processing.
H4 Responsibility University Executive Council, CIO/CODIT, Campuses.
H4 Timeframe 1993-97
Public Service
Strategic Utilize information technology as a means to serve
Objective I the citizenry of Hawaii.
Action I1 Develop policies and guidelines regarding
appropriate services to be provided by the
University and any necessary chargeback and fee
structures.
I1 Responsibility Office of Technology Transfer and Economic
Development, Library, CIO/CODIT, University
Relations, Extension Offices.
I1 Timeframe 1991-95
Action I2 Make existing University information resources
available to the public as appropriate, according
to established policies and guidelines.
I2 Responsibility Office of Technology Transfer and Economic
Development, Library, CIO/CODIT, University
Relations, Extension Offices.
I2 Timeframe 1991-95
Action I3 Develop appropriate information services for the
public and private sector and support the State's
efforts in economic development and
diversification.
I3 Responsibility Office of Technology Transfer and Economic
Development, Library, CIO/CODIT, University
Relations, Extension Offices.
I3 Timeframe 1991-95