The first recommendation, A1, is to merge and integrate key technology support units and establish a Chief Information Officer (CIO) at the University. In the absence of such an individual, the Council of Directors of Information Technology (CODIT) currently serves the President as a de facto CIO in many ways. If the recommended organizational change describe in A1 is rejected, CODIT and the organizations it represents must assume the responsibilities delegated here to the CIO and other means must be found to provide executive leadership for information technology. Bringing key technology support units together would be a giant step toward effective management of the University's resources and implementation of this plan. The remainder of the recommended priority actions should be undertaken through whatever organizational structure is in place.
Strategic Effectively manage the converging voice, data, Objective A and video technologies along with academic and administrative computing. Action A1 Merge and integrate key operational units to establish a single information technology support unit headed by a Chief Information Officer (CIO) with responsibility and authority for systemwide telecommunications, academic computing, and administrative computing. This unit should be represented on the University Executive Council. A1 Responsibility President, University Executives. A1 Timeframe 1991 Action A2 Review and if necessary modify the existing technology advisory committee structures to assure that there are appropriate levels of faculty, student, executive, and staff input into decision- making that affects academic computing, administrative computing, and telecommunications. A2 Responsibility CIO/CODIT, Advisory Committees, Faculty, Students, University Executives. A2 Timeframe 1992 Action A3 Add an information technology review to the University budget process to provide coordination, prioritization, and technical review. A3 Responsibility Budget Office, CIO/CODIT. A3 Timeframe Beginning with the 1992-93 Supplemental Budget Process Action A4 Develop or review policies regarding: network usage; privacy of information; ethical use of data and computing; free expression and censorship; copyright issues; software piracy; internal and external networking and service agreements; network and computing resource management; disaster recovery; principles and policies on cost- sharing, cost-recovery, and charging; and policies on intellectual property ownership, marketing, and technology transfer. A4 Responsibility CIO/CODIT, Advisory Committees, Faculty, Students, Legal Counsel. A4 Timeframe 1991-1993 Action A5 Develop specific college, campus, institute, and support unit plans for information technology to meet user needs, including areas such as computing equipment, networking, support, instruction, and research as appropriate. Monitor and evaluate performance vis a vis those plans. A5 Responsibility Vice Presidents/Chancellors, CIO/CODIT, Provosts, Deans, Directors. A5 Timeframe 1992-95 Action A6 Develop and implement plans for disaster recovery and backup of critical information systems. A6 Responsibility CIO/CODIT. A6 Timeframe 1992-94 Telecommunications Strategic Provide reliable, standardized, high-quality, Objective B high-capacity telecommunications systems to support the University's mission of instruction, research, and public service. Action B1 Complete implementation of the emerging systemwide telecommunications network and provide for redundancy and disaster recovery plans. B1 Responsibility CIO/CODIT, Campuses. B1 Timeframe 1991-94 Action B2 Develop and staff a systemwide network support center. B2 Responsibility CIO/CODIT. B2 Timeframe 1991-93 Action B3 Plan and implement telecommunications networks on each campus and island to provide end user access to systemwide and national/international resources; develop campus network support services. B3 Responsibility Campuses, CIO/CODIT. B3 Timeframe 1991-95 Action B4 Provide full systemwide electronic mail and conferencing capability, including connectivity with external networks; provide full access to all students. B4 Responsibility Campuses, CIO/CODIT. B4 Timeframe 1992-93 Action B5 Provide and support appropriate external data and video connectivity to link the University of Hawaii with colleagues and constituents in Asia, the Pacific, the U.S. mainland, and beyond. B5 Responsibility CIO/CODIT, Support Units. B5 Timeframe 1992-94 Space and Facilities Strategic To provide adequate space and properly equipped Objective C facilities to allow the integration of appropriate technology throughout University activities. Action C1 Review campus master plans with attention specifically directed toward information technology impacts on buildings and facilities. On some campuses, such as Manoa, give priority to the development of a facility designed specifically for technology support that provides adequate and congenial space for student and faculty access to technology, appropriate levels of security (physical and from natural phenomena) for critical systems, and staff support. C1 Responsibility Campuses, Support Units, CIO/CODIT. C1 Timeframe 1992-97 Action C2 Develop minimum classroom standards to support the use of technology, and systematically apply these standards in all renovation and new construction projects. C2 Responsibility Campuses, Campus Support Units, Faculty, Students, CIO/CODIT. C2 Timeframe 1992-97 Human Resources Strategic Develop and support a University community that Objective D uses technology appropriately, effectively, and efficiently. Action D1 Hire more support personnel, at both the college and system levels, to help the university community make effective use of technology in their jobs. These staff must provide training, support, maintenance, and development assistance to students, faculty, and staff. The support staff themselves must be supported with training opportunities to ensure their ability to aid in the use of emerging and state-of-the-art technologies. D1 Responsibility Campuses, CIO/CODIT, Deans, Directors, Executives. D1 Timeframe 1992-97 Action D2 Continue to review technology-related position descriptions and salaries with a commitment to establishing new classifications as necessary to describe the kinds of work done by technology professionals today, to provide flexibility for individuals with varied responsibilities, to establish dual-track classifications that allow advancement in both the technical and management directions, and to assure that the salaries paid at the University are adequate. D2 Responsibility Personnel Management Office, CIO/CODIT, Administration. D2 Timeframe 1992-94 Action D3 Review clerical and other staff position descriptions and pay scales to recognize the increasingly important role that clerical and other staff must play in using and promoting technology at the departmental level. D3 Responsibility Personnel Management Office, CIO/CODIT, Administration. D3 Timeframe 1993-95 Action D4 Implement a full range of training and human resource development programs for faculty, students, and staff, including technology professionals, to allow all members of the university community to plan for and utilize information technology appropriately. D4 Responsibility CIO/CODIT, Personnel Management Office. D4 Timeframe 1992-94 Access to Computer and Information Resources Strategic Provide the University community with appropriate Objective E access to computing and telecommunications technology. Action E1 Provide space, support, and ongoing funding to support public access labs at the campus, college, and even department level, with modern equipment suitable for supporting students' academic requirements. E1 Responsibility Campuses, CIO/CODIT. E1 Timeframe 1992-97 Action E2 Develop a systemwide information system that provides a wide range of University information online, such as job openings, University calendars, course schedules, current events, athletic schedules and ticket information, campus bulletins, and student and staff directories. Access to this information must be integrated with functions such as library information systems, electronic mail, bulletin boards, access to administrative information about oneself, full- text databases, departmental information resources, image and multi-media databases, numeric databases, national information directories, remote document request and delivery services, and knowledge management tools. E2 Responsibility CIO/CODIT, Libraries, University Information Providers. E2 Timeframe 1992-94 Action E3 Identify key hardware and software platforms and develop standards for providing the necessary support throughout the University, such as negotiating site licenses, entering into volume purchase agreements, providing maintenance, and offering specialized training. E3 Responsibility CIO/CODIT, Advisory Committees, Faculty, Students, Administration. E3 Timeframe 1992-93 Action E4 Develop ways to streamline and improve the institutional purchase and maintenance of computers and telecommunications technology. Full- service support should be available to departments to help them select, configure, and purchase equipment at the best possible prices on a timely basis. E4 Responsibility CIO/CODIT, Procurement and Property Management Office E4 Timeframe 1992-94 Action E5 Develop and maintain a database of who owns, uses, has site licenses for, and is responsible for different varieties of technologies. E5 Responsibility CIO/CODIT, Advisory Committees. E5 Timeframe 1992-93 Instructional Support Strategic Use technology to extend the University's Objective F instructional activities throughout the State and improve the quality of instruction and advising delivered to students both on and off campus. Action F1 Develop facilities, technical, and professional support on all campuses to facilitate the use of media in instruction, including traditional audio- visual, video, computer, telecommunications, and multimedia services. F1 Responsibility Campuses, CIO/CODIT. F1 Timeframe 1993-97 Action F2 Include in the promotion and tenure process recognition and rewards for faculty efforts to improve the quality and range of instruction through the use of information technologies. F2 Responsibility Council of Senior Executives, Faculty. F2 Timeframe 1992-94 Action F3 Develop demonstration centers on University campuses to show faculty the range of applications of technology in instruction and to facilitate the systemwide sharing of developments, discoveries, and experience. These centers should be supported by donations from manufacturers and vendors to the greatest extent possible. F3 Responsibility Campuses, CIO/CODIT. F3 Timeframe 1992-94 Action F4 Develop policies that address crucial issues relating to instructional technology and distance education, such as: ownership of instructional materials developed; workload and compensation; responsibility for funding and providing academic support services; responsibility for funding technical support; determination of which instructional programs are to be delivered at which locations through which techniques; and accreditation of self-paced, individualized learning. F4 Responsibility Council of Senior Executives, Office of Planning and Policy, Campuses, Extension and Outreach Offices, Faculty, Unions. F4 Timeframe 1992-94 Research Support Strategic Provide University researchers with access to Objective G state-of-the-art technology tools and support their use. Action G1 Provide access to supercomputing and visualization resources at low costs to facilitate the adoption of these technologies as a routine tool in research. G1 Responsibility CIO/CODIT, VP for Research and Graduate Education, Advisory Committees, Faculty. G1 Timeframe 1992-93 Action G2 Develop technical support resources to aid researchers in the use of workstation, supercomputing, visualization, parallelization, and emerging research technologies. G2 Responsibility CIO/CODIT, VP for Research and Graduate Education. G2 Timeframe 1993-97 Administrative Computing Strategic Provide the university community with timely, Objective H integrated access to accurate administrative information and streamlined processing. Action H1 Develop policies that clearly delineate responsibility for administrative computing and ownership of, management of, custodianship of, and access to institutional data. H1 Responsibility CIO/CODIT, University Executive Council, Office of Planning and Policy, Advisory Committees. H1 Timeframe 1991-92 Action H2 Develop accessible, accurate, and secure systemwide databases with systemwide data dictionaries for major applications while preserving the autonomy of campus-unique applications. H2 Responsibility CIO/CODIT, Institutional Research Office, Campuses. H2 Timeframe 1992-95 Action H3 Deliver student, fiscal, human resources, and budget information systems that provide the University community with distributed, timely, convenient access to required information. H3 Responsibility University Executives, CIO/CODIT, Campuses. H3 Timeframe 1992-96 Action H4 Integrate administrative information systems with on-line forms processing (Purchase Orders, Requisitions, Personnel 5-B) for more correct and responsive transaction processing. H4 Responsibility University Executive Council, CIO/CODIT, Campuses. H4 Timeframe 1993-97 Public Service Strategic Utilize information technology as a means to serve Objective I the citizenry of Hawaii. Action I1 Develop policies and guidelines regarding appropriate services to be provided by the University and any necessary chargeback and fee structures. I1 Responsibility Office of Technology Transfer and Economic Development, Library, CIO/CODIT, University Relations, Extension Offices. I1 Timeframe 1991-95 Action I2 Make existing University information resources available to the public as appropriate, according to established policies and guidelines. I2 Responsibility Office of Technology Transfer and Economic Development, Library, CIO/CODIT, University Relations, Extension Offices. I2 Timeframe 1991-95 Action I3 Develop appropriate information services for the public and private sector and support the State's efforts in economic development and diversification. I3 Responsibility Office of Technology Transfer and Economic Development, Library, CIO/CODIT, University Relations, Extension Offices. I3 Timeframe 1991-95