| SUMMARY: | Avaya AURA Voicemail Issue |
| POSTED ON: | 07/26/2012 |
| REPORTER: | Ward I Takamiya (ward) |
| START TIME: | Jul 26 09:00 AM |
| END TIME: | Aug 03 12:04 PM |
| DESCRIPTION: |
When calling in to the Aura Voicemail system, users are getting a fast busy signal. Hawaian Telecom and Avaya engineers are checking.
We are working to restore service and will post updates as more information becomes available. |
| UPDATE: | 08/03/2012 12:04 PM: We have not experienced any issues after the software patch was installed so this ticket is being closed. |
| 07/31/2012 08:09 AM: Avaya and Hawaiian Tel engineers have installed software on the voicemail server to resolve the issue. We will continue to monitor the system. | |
| 07/27/2012 03:25 PM: Avaya and Hawaiian Telcom engineers will continue to monitor the system over the weekend and mitigate any issues. We will meet with them on Monday morning to discuss next steps. | |
| 07/27/2012 12:41 PM: Avaya engineers installed additional equipment and applied a fix. Avaya and Hawaiian Tel engineers continue to monitor the system to identify and mitigate any additional issues. | |
| 07/26/2012 03:24 PM: After meeting with Avaya and Hawaiian Tel, it was decided that we would schedule a maintenance window for the Avaya Aura Messaging application starting from 5:00 p.m. The outage will take 8 - 12 hours to complete. | |
| 07/26/2012 01:53 PM: As of 1:30 p.m. the issue reappeared. Avaya and Hawaiian Tel are working to fix the problem. We'll be meeting with them shortly to determine next steps. | |
| 07/26/2012 11:26 AM: Service was restored around 10:40 p.m. We will continue to monitor and post any updates. |
