Planned MyUH, R25, and Banner Outage for upgrade activities

SUMMARY: Planned MyUH, R25, and Banner Outage for upgrade activities
POSTED ON: 10/22/2012
REPORTER: Banner Team
START TIME: Oct 26 05:00 PM
END TIME: Oct 29 08:00 AM
DESCRIPTION: The Banner Team is working hard to resolve performance issues in the current versions of supported vendor platforms. Please be prepared for a Banner production outage from 5:00 p.m. (HST) Friday, October 26, through 8:00 a.m. (HST) Monday, October 29. The team will make its final determination on Thursday, October 25, whether the performance concerns have been addressed sufficiently to proceed with the upgrade activity. An update to this Notice will be posted by noon (HST) on Thursday, October 25.

Additional details: The MyUH, Resource25, and Banner production environments will be unavailable due to application software updates, in order to keep compliant with vendor support.


o Banner and "MyUH Academic Services" will be unavailable from 5:00 p.m. (HST) Friday, October 26, through 8:00 a.m. (HST) Monday, October 29.

o MyUH will be unavailable from 5:00 p.m. (HST) Friday, October 26, until 9:00 p.m. Saturday, October 27

o Resource25 will be unavailable from 5:00 p.m. (HST) Friday, October 26, until 9:00 p.m. Saturday, October 27


The following services will be unavailable during this outage:

o Resource25
o MyUH
o Academic Services portion of the MyUH (aka Self-Services), which includes:
o Registration
o Grades
o Transcripts
o Class Lists
o Payments
o Payment Plan Sign Up
o eRefund Sign Up
o Forms (for Banner access)
o Reports

Note: Email, Calendar and Laulima will be available during the scheduled down time:

o UH Email will be available at https://mail.google.com
o Laulima will be available at https://laulima.hawaii.edu

We appreciate your cooperation and patience during this outage and apologize for any inconvenience. The status of this and any future outages may be accessed under "Current Status and Alerts" in the Technology section of our main UH website at:

http://www.hawaii.edu/technews
UPDATE:10/29/2012 08:48 AM: As of Monday, October 29, 2012, 8 a.m. (HST), the Banner services have been restored.

Users may experience connectivity problems if they have bookmarked old sites. If users encounter problems connecting to Banner services via forms or class availability sites, etc., please update the "http" link to "https".

Thank you for your time and patience.
10/25/2012 12:59 PM: The upgrades will proceed this weekend, with the aforementioned outage windows for MyUH, Banner, and Resource25 services.