|SUMMARY:||Emergency restart of Banner database affecting Academic Services, STAR, and Banner Forms|
|REPORTER:||ITS Help Desk (firstname.lastname@example.org)|
|START TIME:||Mar 15 02:00 PM|
|END TIME:||Mar 15 02:15 PM|
A problem with the Banner database has been detected which has begun to cause errors. The problem has resulted in STAR and Banner Forms being unavailable. To fix the root problem, the Banner database will need to be restarted, which will be done at 2:00pm HST. This will result in an approximate 15 minute downtime for Academic Services, STAR, and Banner Forms.
We apologize for the inconvenience, and appreciate your patience as we work to resolve this problem.
|UPDATE:||03/15/2013 02:18 PM: The Banner database has been restarted, and all services (Academic Services, STAR, and Banner Forms) should now be available.|