Software downloads site and other ITS-managed web sites not working

SUMMARY: Software downloads site and other ITS-managed web sites not working
POSTED ON: 04/01/2013
REPORTER: ITS Help Desk (help@hawaii.edu)
START TIME: Mar 30 07:00 AM
END TIME: Apr 01 02:50 PM
DESCRIPTION: Since some web servers were upgraded over the weekend, a number of ITS-managed web sites, including but not limited to the Software Downloads site (www.hawaii.edu/software) and Departmental/Organizational UH Username Request and Management site (www.hawaii.edu/its/id), are not working properly. The problem is being investigated. We apologize for the inconvenience.
UPDATE:04/01/2013 03:25 PM: Several settings were changed on the web servers which resolved the web site issues. All sites should now be working properly.