|SUMMARY:||Users are reporting that they can't get into Exchange using OWA or Outlook.|
|REPORTER:||Byron H Watanabe (byronw)|
|START TIME:||Apr 14 09:00 AM|
|END TIME:||Apr 14 10:56 AM|
|DESCRIPTION:||Access to Exchange is currently limited. Some users are able to get in while others are not. We are currently looking into the problem.|
|UPDATE:||04/14/2014 03:03 PM: We disable the process that is causing the delay in email delivery. We are currently working with Microsoft it identify the root of the problem. At this point, mail is flowing but you may see delays until we can get a permanent fix. We will be monitoring mail flow until we can resolve this issue.|
|04/14/2014 10:57 AM: Ticket closed by byronw|
|04/14/2014 10:56 AM: Our Exchange service is now available. We identified where the area that seems to have caused the issue and we are working with Microsoft to pin point the actual issue. For now we have disabled the problem area to prevent it from causing additional problems. We have 2 other instances running to keep Exchange fully operational.
We will schedule a maintenance if the fix requires any further down time.