Visitor Internet Access (VIA) for UH

Introduction

University of Hawai’i (UH) faculty and staff may request access to the UH Wireless Internet network for their visitors.

The VIA provides temporary visitor access to the ITS managed wireless services on the UH-Manoa campus and other campuses that use the ITS authentication infrastructure for access control. These are locations where you typically login with your UH username and password. Note that many schools and departments also have their own wireless networks with their own access control; this service does not apply to any of them unless they use the ITS access control service.

Sponsoring Visitor Access

Visitors (up to 4) must be sponsored by an active member of the UH faculty or staff. Access is limited to a maximum of 30 days. Access approval will take place within 1 business day.

Requests for more than 4 visitors or 30 days access require special approval by ITS and is considered to be a "Special Request". See "Special Requests" below for more information.

Visitors must adhere to all applicable UH policies when using UH network resources. Sponsors are responsible for the actions of their visitor(s).

Unauthorized access is prohibited by law in accordance with Chapter 708, Hawaii Revised Statutes; all use is subject to University of Hawaii Executive Policy E2.210.

Special Requests

If a sponsor needs more than 4 visitors at a time or any other variation of the defaults e.g. >30 days, this would be considered a "Special Request" which requires the sponsor to acknowledge that he has someone to handle the responsibilities of their visitors' setup and configuration. Usually it is the sponsor who is the support person, but another person may be designated as an assistant to help with setup and configuration of their visitors. Please note though that password resets and expiring accounts are the sole responsibilities of the sponsor. (Unfortunately, ITS is not currently staffed at a level that will let us provide personalized technical support for visitors.) Special Requests are only approved for sponsors who agree to these conditions. Approval process will normally take 2-3 business days. If you have any questions or need more information, please contact the Help Desk at 956-8883 and ask to speak with a Staff Member regarding special requests for VIA access.

Resetting a Visitor’s Password

If a visitor forgets the password, the sponsor should login to http://www.hawaii.edu/via//via/?action=login and reset their visitor’s password.

Expiring Visitor Access

If a visitor leaves prior to the expiration of their access, the sponsor should expire their access by logging into http://www.hawaii.edu/via/?action=login.