UH Alert Frequently Asked Questions

  1. I don’t have a current UH Username or password so I can’t log in to the emergency messaging system. Will I be able to receive UH Alert messages?

    No. The current capability is limited to UH students, faculty and staff with UH Usernames and passwords. This means that UH Foundation employees, community members, former employees and graduates not enrolled in ʻohana online services will NOT be able to register for UH Alerts.

  2. I signed up. What do I do now?

    Nothing, you’re all set. You will receive a message confirming you are subscribed to receive text messages from the University of Hawaiʻi at 878787 (our service provider’s short code). This confirmation may take up to a week to process.

  3. I don’t see my location listed on the sign up page. What should I do?

    The UH Alert service is based on geographic regions. Select the island or region that is closest to your facility.

  4. Why am I receiving so many test messages?

    We will try to limit the number of test messages to one per semester, but testing is important to make sure everybody can receive emergency notifications.

  5. Why didn’t I get an emergency message or why did it take so long to get a message?

    There are many factors that affect the delivery of messages when sending an emergency notification to a large number of recipients. If you did not receive a message or believe that the message delivery was in error, try these troubleshooting tips or send us a comment using the UH Alert Feedback Form. We will look into the situation to see if we can understand the issue(s) and improve our service.

  6. I received an emergency message. How can I verify that the message is authentic? Where can I get more information?

    Check the UH System emergency page, your campus homepage and/or campus social media accounts for information on emergencies as they happen.

  7. Will unit directors be able to use this tool to communicate with members of their unit, i.e. a message to a selected group rather than broadcast to all in the system?

    No. UH Alert is dedicated to sending emergency notices from campus and UH System emergency managers for campus or system-wide emergencies. Departmental units needing messaging capabilities at the departmental level should find a communications tool dedicated for their department.

  8. I don’t want to receive emergency messages anymore. What can I do?

    You can opt out of this service at any time. Sign in to UH Alert, scroll to the end of the page and select Unsubscribe.

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