HOST 152 :: Front Desk Operations
Fall 2018 @Hawaii CC

CRN:
17499 (E. HI) 17500 (WH)
Credit Hours:
3
Instructor:
Winnie Law
laww@hawaii.edu
808-934-2550 (Ph)
808-974-7757 (Fax)
Instructional Mode:
ITV
Instructional Mode:
ITV
Dates:
08/20/2018 - 12/13/2018
Schedule:
MW
11:00am- 12:15pm
Origination Site: UHH (346-101)
Receive Sites: WestHI (500-106)
Course Prerequisites:
PreReq: Eng 18 or ESL 7 or placement in Eng 20R or placement in ESL 20R or higher
Course Description:
Study of philosophy, theory, equipment, and current operating procedures of a hotel front office, concentrating on development of human
relation skills necessary for effective guest and employee relations and the technical skills necessary to operate a manual and computerized
front office operation.
Textbooks:
Managing Front Office Operations W/Exam
By Kasavana
Publisher: EDUINS; 9th edition; 2013
ISBN: 9780866124126 Required

BOOK INFO: Students should purchase books through the UH Bookstore by calling 1-808-932-7394 or choose the "Hilo Bookstore" link online at http://www.bookstore.hawaii.edu
Technical Requirements:
This is a VideoConference Class with the instructor located in Hilo.
Additional Notes:
Students should go to https://laulima.hawaii.edu and log in with their UH username and password on or 1-2 days before the first class date. Students may email instructor with any questions. (laww@hawaii.edu)
Updated:
Saturday, April 14, 2018 17:15:20