Scheduled Downtimes

The site is down daily
between 2:30 - 3:00 AM for database backups.

Need Help?

Frequently Asked Questions

Please contact ITS Helpdesk if the AiM system is down.

Inquiries for work requests should be directed to the specific campus Facilities, O&M office.

For AiM technical assistance, please submit a support request.

Getting Started with eFacilities AiM

  • If this is your first time logging in, please contact your building coordinator or facilities manager to have a user security account created.
    Please have the below information ready when requesting a security account creation:
    1. Dept Authorizer Username
    2. Dept Authorizer Email
    3. Fiscal Administrator Code (3 digits)
  • Non-traditional employees (RCUH, emergency, casual hires) may need further assistance setting up login privileges.
  • Some fields in AiM display the Zoom button FMAX zoom button next to a fillable field. This means a list of possible selections may be called up. Clicking on a selection will pre-fill the field.  Example:

    Zoom screen shot example

  • Go to the homepage for the User Guide
  • Follow-up on work status directly with the respective campus office handling the request.