I'm trying to login, and I'm getting a "The request timed out (-1001)" error.

FAQ

If you are getting a "The request timed out (-1001)" error message when trying to use Duo Push, try the following steps:

Within the Duo Mobile login screen, click on Other Options.

Duo screen with the Other options link outlined in red.

Click on the Duo Mobile passcode button.

Duo screen showing the Duo Mobile passcode option below the Duo Push option and above the Hardware Token option.

On your mobile device, go into the Duo Mobile app, and click on University of Hawaii and a passcode will be shown.

Click on the dropdown arrow to get your passcode

Enter the code that appears into the box on the Duo Mobile login screen, then click on Verify.

Enter the passcode into the Passcode text box

If you continue to get the "The request timed out (-1001)" over a couple of days, please contact the ITS Help Desk.