Skip to Main Content

Information Technology Services

University of Hawaii System

Fall 2020 Update


Links to COVID-19 Information and Resources


Get Help from the ITS Help Desk

Need help with Google@UH, Laulima, or MyUH, or have a problem with your computer? Call the ITS Help Desk! Help Desk Consultants are available for phone and email support 24 hours a day, 7 days a week, including holidays!


Your UH Username provides access to G Suite services, branded Google@UH. You can optionally turn on even more G Suite services, such as Google Groups (for non-UH account collaboration) and YouTube, which are branded Google@UH Consumer Apps.

The current “classic” Google Sites will transition to the “new” Google Sites. The “new” Google Sites is already available, and all newly created Google Sites will be hosted under the “new” Google Sites. Anyone with Sites hosted under the “classic” Google Sites will need to take action and migrate their “classic” Sites to the “new” Sites.


MyUH is a mobile-optimized, one-stop shop for UH business tasks, forms, apps and more. It includes one-click access to services customized for students, faculty, and staff across our 10-campus system.

Campus Wireless Access

All UH students, faculty, and staff have access to the UH Wireless Network at each campus using UH Username and password login. A newly updated coverage map for the Manoa campus, including partial outdoor coverage survey results, is now available.

UH students, faculty, and staff can optionally register laptops and mobile devices to automatically pass through the login process for the campus WiFi network. Passthrough coverage may vary per campus.
(All campuses except for Windward Community College)


Videoconferencing Technology in Classrooms

Over the summer videoconferencing technology was installed into many classrooms at campuses system wide, making many rooms on campuses ready for Hybrid synchronous learning. Utilizing web conferencing technologies, instructors will be able to teach half of their students face to face and the other half through online synchronous technologies like Zoom. Visit Zoom Classroom Instruction for more info on how to use Zoom technology on campus. Check with your campus IT or media department to see which classrooms on your campus are ready for synchronous online learning.

Courses Available on UHTV Channel 355

UH offers cable courses statewide on Spectrum and Hawaiian Telcom TV.


Stay Safe Online!

Technology is used everywhere – in our personal lives, school and business. Hackers and malicious actors are constantly looking to acquire your personal information and to compromise your computers, smartphones, smart TVs, networks and any other types of electronic technologies. You must be vigilant at all times!

Common tactics used by attackers to acquire your personal information and compromise your computers are:

  • Phishing emails (sending fraudulent emails appearing to be from legitimate businesses or trusted contacts attempting to get you to provide your personal information)
  • Malicious software (including ransomware and viruses) usually acquired by visiting infected websites or via phishing emails
  • Brute force password cracking (automated attempts to guess your password)

The best way to protect yourself is to:

  • Update your computer’s software and applications regularly
  • Use strong passwords (and use UH’s Multi-Factor Authentication to protect your UH credentials)
  • Use anti-virus software and update it regularly
  • Be suspicious of any unusual/suspicious communications (emails, phone calls, text messages, etc.)
  • Click on links only from trusted senders (hover over the link to view the URL redirection and, if in doubt, DO NOT click it)

And:  Remember to Share With Care!

  • What you post can last a lifetime: Before posting online think about how it might be perceived now and in the future and who might see it.
  • Own your online presence: Set the privacy and security settings on web services and devices to your comfort level for information sharing. It’s okay to limit how and with whom you share information.
  • Be aware of what’s being shared: Be aware that when you share a post, picture or video online, you may also be revealing information about others. Be thoughtful when and how you share information about others.
  • Guard your date of birth (DoB), telephone number, and other private information: Things like your DoB, phone number, and mother’s maiden name are important pieces of information used for verification. If a site asks for this information, consider whether or not sharing this information is absolutely necessary.

UH employees should use Spirion (formerly known as Identity Finder) to check University-owned computers for sensitive information.  More information about using Spirion can be found online at:

Learn more at:

Free Antivirus Software For Students, Faculty, Staff & Affiliates

McAfee Endpoint Security antivirus software is licensed by the UH for use by current UH students, faculty and staff. Keep your computer safe from viruses by downloading and installing your free copy.

Compatible versions are available for MacOS, including for Mojave (10.14) and Catalina (10.15), as well as for Windows 10 (including version 2004) users.

McAfee for Windows –
McAfee for MacOS –

Register For Emergency Alerts

Register to receive emergency alerts through text message.  Your emergency phone/text message information will only be used for one test a semester and in situations that threaten health & safety or for full campus closures.  For those already registered, please log in and review your contact information to ensure it is up-to-date.


Instructional Design Services

The UH Online Innovation Center (UHOIC) provides instructional design (ID) services to faculty and staff across the system. Relevant links for Fall 2020:

  1. Teaching Online in Fall 2020
  2. Upcoming professional development opportunities


Please make the content you create and upload accessible to all our users. For more information on how to do this, see the articles on Creating Accessible Documents and Media.  In an effort to assist our users in creating content that’s universally compliant, we’ve installed the a11y accessibility tool in Laulima’s text/HTML editor.

Web Site Accessibility

The Internet is a widely used medium for information dissemination and instruction at UH. UH is committed to ensuring that our web-based content is accessible to students, faculty, staff, University affiliates, and the general public. ITS has made information about website accessibility, compliance with federal guidelines, and tools available online, and continues to work with system-wide resources to maintain and update our guidelines for accessibility resources.

ITS has invested in Siteimprove, a cloud based service that helps to break down the complex WCAG 2.0 A, AA, AAA standards into prioritized issues and manageable tasks to help address website accessibility, for use by department and campus website managers. ITS also now has a video transcription and captioning service, Augusta ADA Solution, available for faculty and staff to use.

Data Governance and Information Security

UH is subject to many different laws and regulations involving the protection of sensitive information.  The UH Data Governance Program (EP 2.215) provides oversight for the management of Institutional Data across the UH System and the UH Information Security Program and Data Classification Categories (EP 2.214) provides guidance on protecting UH sensitive data in compliance with the various regulations.

If your department is interested in a tailored presentation to address your unit’s specific concerns, please send an email with your request to:

Multi-Factor Authentication

Multi-Factor Authentication (MFA) is available for all UH students, faculty, and staff. Several services require the use of MFA in order to help better ensure the security of personally identifiable information (PII), including confidential student information (through Banner 9 Admin Pages) and your own personal information (the statewide Payroll system – Hawaii Information Portal or HIP, and the upcoming PeopleSoft HR 9.2 self-service). We encourage all faculty and staff to sign up for MFA. UH Login and MFA have been recently updated to now allow for web browsers to optionally remember MFA for 7 days.

High-Performance Computing & Cyberinfrastructure

The ITS Cyberinfrastructure team supports data-intensive research and scholarship at UH with state-of-the-art resources, services and expertise.  The high performance computing (HPC) cluster is FREE to use for all UH faculty and researchers and for students with the approval of their supervisors.  Users may also purchase nodes, storage or compute time.  Training workshops in programming, workflows and data analysis are offered several times a year.

Servers, Data Center & Storage Services

ITS offers virtual machines, co-location and storage services for UH departments at our state-of-the-art data center. Check out our available services at:

Hawaii Interactive Video Services (HITS)

HITS is the University of Hawaiʻi’s interactive video (ITV) service designed to deliver distance learning courses within the state of Hawaiʻi. The network includes 13 media centers/educational centers across the UH system and Information Technology Services on the UH Mānoa campus.

Videoconferencing Services

Information Technology Services provides various videoconferencing solutions and services for UH faculty and staff.  For more information please visit: