ACCESS
Get Help from the ITS Help Desk
Need help with Google@UH, Laulima, or MyUH, or have a problem with your computer? Call the ITS Help Desk! Help Desk Consultants are available for phone and email support 24 hours a day, 7 days a week, including holidays! And the Help Desk offers live chat support to get assistance!
Google@UH
Your UH Username provides access to Google services, branded Google@UH. You can optionally turn on even more Google services, such as Google Groups (for non-UH account collaboration) and YouTube, which are branded Google@UH Consumer Apps (note that there are terms of services differences from Google@UH).
Google@UH Documentation
Google@UH Consumer Apps FAQ
Google@UH Service Availability Matrix
Google Gemini
Google’s advanced generative AI system, Gemini, is now available for all Faculty and Staff. Students who have enrolled in Google@UH Consumer Apps can also access Gemini. When interacting with Gemini with your Google@UH account, data from your Gemini activity will never be reviewed by humans nor used by Google to train or improve their AI models.
For more information about Gemini and using Gemini with your Google@UH account, please visit our Google Gemini article.
Google@UH Storage Limitations and Quotas
Google@UH accounts have storage quotas based on an individual’s affiliation and status with UH. Users who have multiple affiliations will have storage quota based on whichever affiliation has the highest allocation. Storage quotas for these users will not be the sum of quotas for all of their affiliations. Email messages and attachments, as well as files stored in Drive, and more will count towards an account’s quota. If an account exceeds its storage quota, there will be service impacts.
Google@UH Storage Limitations and Quotas
Google Workspace for Education Licensing
All faculty and staff at the University are provided with Google Workspace for Education Plus licenses, which add advanced features for some applications like Google Meet and Google Classroom. Faculty and staff accounts are automatically licensed for Google Workspace for Education Plus and no additional action is required to take advantage of these features. Please note that certain Education Plus features, such as Google Meet attendance tracking and live streaming, may not be available with your Google@UH account at this time. For more information on the availability of Google Apps and Features, please visit our Google@UH Service Availability Matrix.
Multi-Factor Authentication
MFA is mandatory for all faculty, staff, student, and affiliate accounts. ITS recommends setting up the Duo Mobile app for ease of authenticating via push notifications or on-demand passcodes. For more information about the MFA requirement, refer to our MFA Requirement Ask Us article.
Users of the Duo Mobile app will see a minor update to the way passcodes are generated in the app this semester. Passcodes generated by the app will be updated to use Time-based One-Time Passcodes (TOTP). These passcodes are valid only for a short duration, increasing security for you and your account.
What is Multi-Factor Authentication?
MyUH
MyUH is a mobile-optimized, one-stop shop for UH business tasks, forms, apps and more. It includes one-click access to services customized for students, faculty, and staff across our 10-campus system.
Campus Wireless Access
All UH students, faculty, and staff have access to the UH Wireless Network at each campus using UH Username and password login. A coverage map for the Manoa campus, including partial outdoor coverage survey results, is available.
https://www.hawaii.edu/wireless/
UH students, faculty, and staff can optionally register their laptops, smartphones, and other mobile devices to automatically pass through and access the campus WiFi network without having to login. Passthrough availability may vary per campus. Note: You will need to disable MAC address randomization for the campus WiFi network in order for the passthrough to work properly.
(All campuses except for Windward Community College)
https://www.hawaii.edu/wireless/pt/
Eduroam is also available at some campus locations, and can be used for WiFi connection at these locations.
UH URL Shortener and QR Code Generator
UH students, faculty, and staff can generate short URLs and QR codes for their websites.
URL Shortening and QR Code Service
VIDEOCONFERENCING AND CABLE
Videoconferencing Technology in Classrooms
The University continues to support Hybrid synchronous learning. With Technology in most general purpose classrooms, instructors will be able to teach half of their students face-to-face and the other half through online synchronous technologies like Zoom and other software-based conferencing platforms. Visit Zoom Classroom Instruction for more info on how to use Zoom technology on campus. Check with your campus IT or media department to see which classrooms on your campus are ready for synchronous online learning.
ITS Staff Supported Rooms (UH Mānoa campus only)
ITS Kuykendall Video Conference Rooms and ITS Webster Video Conference Room are distance learning classrooms located in Kuykendall Hall and Webster Hall on the UH Mānoa campus. ITS staff supports the instructor and operates the technology in these rooms to assist with a greater Hybrid learning experience. These rooms offer a more immersive experience for instructors and students. The rooms include large monitors and screens that display both online participants and visual presentations. Cameras are staff controlled to allow online participants a better view of in-person participants, instructors and/or students.
UHTV Channel 355
UH offers informational and ancillary programs for credit courses statewide on Spectrum and Hawaiian Telcom TV.
SAFETY
Stay Safe Online!
Technology is used everywhere – in our personal lives, school and business. Hackers and malicious actors are constantly looking to acquire your personal information and to compromise your computers, smartphones, smart TVs, networks and any other types of electronic technologies. You must be vigilant at all times!
Common tactics used by attackers to acquire your personal information and compromise your computers are:
- Phishing emails (sending fraudulent emails appearing to be from legitimate businesses or trusted contacts attempting to get you to provide your personal information). Current tactics targeting students are job offer scams. Tactics targeting faculty and staff are related to payroll or appear to come from senior UH leadership.
- Malicious software (including ransomware and viruses) usually acquired by visiting infected websites or via phishing emails.
- Brute force password cracking (automated attempts to guess your password) and credential stuffing attacks (attacker uses lists of previously breached usernames and passwords). Once an attacker has successfully compromised an account, they often will send phishing emails, attempt to gain access to other computers and information systems, and try to steal personal information.
The best way to protect yourself is to:
- Update your computer’s software and applications regularly
- Use strong passwords and UH’s Multi-Factor Authentication to protect your UH credentials, and never reuse passwords!
- Use anti-virus software and update it regularly
- Be suspicious of any unusual/suspicious communications (emails, phone calls, text messages, etc.)
- Click on links only from trusted senders (hover over the link to view the URL redirection and, if in doubt, DO NOT click it)
- Verify the sender’s email address - ensure that it is their real email address. If the message seems unusual, call the sender and ask them if they sent it. The sender’s email account could be compromised.
- Be aware of breaches as your information may have been involved. The recent National Public Data breach exposed 2.9 billion records.
And: Remember to Share With Care!
- What you post can last a lifetime: Before posting online, think about how it might be perceived now and in the future and who might see it.
- Own your online presence: Set the privacy and security settings on web services and devices to your comfort level for information sharing. It’s okay to limit how and with whom you share information.
- Be aware of what’s being shared: Be aware that when you share a post, picture or video online, you may also be revealing information about others. Be thoughtful when and how you share information about others.
- Guard your date of birth (DoB), telephone number, and other private information: Things like your DoB, phone number, and mother’s maiden name are important pieces of information used for verification. If a site asks for this information, consider whether or not sharing this information is absolutely necessary.
UH employees should use Spirion (formerly known as Identity Finder) to check University-owned computers for sensitive information. More information about using Spirion can be found online at:
https://www.hawaii.edu/askus/1297
Learn more at:
https://www.hawaii.edu/infosec/
Password Best Practices
Creating strong passwords is essential for safeguarding your accounts. To enhance security, it's crucial to avoid reusing old passwords and to ensure that you never use passwords that have been compromised in the past. Additional tips on creating a strong password are:
- Use a mix of characters: Combine uppercase letters, lowercase letters, numbers, and special symbols (like !, @, #, $) to create a complex password.
- Avoid common words and phrases: Steer clear of easily guessable words, phrases, or sequences like "password," "123456," or "qwerty."
- Use a passphrase: Consider using a passphrase, which is a sequence of random words or a sentence. For example, "BlueTigerSkyline$92!" is easier to remember and still strong.
- Length matters: Aim for a password that is at least 12-16 characters long. The longer the password, the harder it is to crack.
- Avoid personal information: Don’t include easily accessible personal details like your name, birthday, or address.
- Use a password manager: A password manager can generate and store complex, unique passwords for each of your accounts, so you don't have to remember them all.
- Enable two-factor authentication (2FA): Wherever possible, enable 2FA. This adds an extra layer of security beyond just your password.
- Change passwords regularly: Periodically update your passwords, especially for critical accounts like email or banking.
- Use unique passwords for each account: Use different passwords for different accounts to minimize the risk if one account is compromised.
- Avoid patterns and sequences: Don't use predictable patterns like "abcd1234" or keyboard sequences like "qwerty."
When creating or changing your UH Username password, you will be informed if the password you have selected does not meet the requirements and will be asked to select a different password. The ITS Cyber Hygiene Best Practice recommends that you set a strong password, even when using Multi-Factor Authentication (MFA).
Free Antivirus Software For Students, Faculty, Staff & Affiliates
Trellix (formerly McAfee) Endpoint Security antivirus software is licensed by the UH for use by current UH students, faculty and staff. Keep your computer safe from viruses by downloading and installing your free copy.
Compatible versions are available for MacOS, including for Sonoma (14) and Sequoia (15), as well as for Windows 11.
Information on Trellix for Windows
Information on Trellix for MacOS
UH Rave Alert
UH has implemented a new emergency notification system using Rave Mobile Safety. All UH community members are automatically subscribed to UH Rave Alert email notifications.
Visit our UH Rave Alert page for more information including instructions for opting into SMS/text notifications.
FACULTY & STAFF
Instructional Design Services
The UH Online Innovation Center (UHOIC) provides instructional design (ID) services to faculty and staff systemwide. Explore professional learning & development opportunities for Spring 2025 on the All Upcoming Events page of our website! This semester’s offerings will continue to focus on the transition to the Lamakū (Brightspace by D2L) learning management system and trending topics like generative artificial intelligence (AI). Stay up-to-date on UHOIC happenings and upcoming events by subscribing to our newsletter.
Lamakū (Powered by D2L Brightspace)
Lamakū (powered by D2L Brightspace) is the new enterprise Learning Management System for the University of Hawaiʻi System. Lamakū provides a digital learning environment to support classes across all modalities (online, hybrid, and face-to-face). Lamakū is a modern, cloud-based learning management system that supports learner engagement and student success.
Most UH Community Colleges and UH Hilo classes will be offered in Lamakū in Spring 2025. Students enrolled in classes at UH Community Colleges and UH Hilo will have access to their Spring 2025 course sites in Lamakū beginning Wednesday, January 8, 2025 (Five days before the first day of instruction.)
Asynchronous and synchronous Lamakū training sessions and materials are available throughout the Spring 2025 semester to help faculty prepare to teach in Lamakū. Additional information about the systemwide transition to Lamakū can be accessed on the Discover Lamakū website.
Lamakū user accounts have been provisioned for all faculty and staff at all UH campuses. UH Mānoa and UH West Oʻahu faculty will prepare in Spring 2025 to begin teaching in Lamakū by Fall 2025. Up-to-date information about the transition to Lamakū can be accessed on the Discover Lamakū website. Lamakū can be accessed at lamaku.hawaii.edu
Laulima
Laulima is UH's legacy online learning management system (LMS) as we continue transitioning to Lamakū (powered by D2L Brightspace). For the Spring 2025 semester, most classes offered at UH Mānoa and UH West Oʻahu will continue using Laulima as the LMS.
Please continue to make the content you create and upload accessible to all our users. For more information on how to do this, see the articles on Creating Accessible Documents and Media.
Web Site Accessibility
The Internet is a widely used medium for information dissemination and instruction at UH. UH is committed to ensuring that our web-based content is accessible to students, faculty, staff, University affiliates, and the general public. ITS has made information about website accessibility, compliance with federal guidelines, and tools available online, and continues to work with system-wide resources to maintain and update our guidelines for accessibility resources.
ITS has invested in Siteimprove, a cloud based service that helps to break down the complex WCAG 2.2 A and AA standards into prioritized issues and manageable tasks to help address website accessibility, for use by department and campus website managers. ITS also provides recommendations for several video transcription and captioning services, with Otter.ai soon to be available!
Resources for Computer Accessibility
Data Governance and Information Security
UH is subject to many different laws and regulations involving the protection of sensitive information. The UH Data Governance Program (EP 2.215) provides oversight for the management of Institutional Data across the UH System and the UH Information Security Program and Data Classification Categories (EP 2.214) provides guidance on protecting UH sensitive data in compliance with the various regulations.
UH Institutional Data Governance (UH Login required)
If your department is interested in a tailored presentation to address your unit’s specific concerns, please send an email with your request to: datagov@hawaii.edu
Generative Artificial Intelligence (AI)
Since the release of ChatGPT 3.5 in November 2022, generative AI integration into many productivity apps and educational technology tools is rapidly proliferating. UH has issued guidance on generative AI. All faculty should include a statement in their syllabi explaining to students the expectations for the use of generative AI. UH Online has provided sample syllabi statements with sample icons that can be used or modified. In addition, guidance is also provided for students on the responsible use of AI.
It is also important to be cautious with data that is entered into AI models. AI prompts and conversations belong to the AI tool and are generally used in their research and development.
For this reasons, please:
- Do not include any PII (personally identifiable information) in your AI prompts
- Do not include student work directly into an AI prompt
- Do not include sensitive information in an AI prompt
- Do not add AI chatbots to attend, record, or summarize virtual meetings or class sessions
High-Performance Computing & Cyberinfrastructure
The ITS Research Cyberinfrastructure (ITS-RCI) team, formerly known as Cyberinfrastructure has been renamed as a part of a reorganization effort to improve clarity and alignment with its objectives. RCI continues to support data-intensive research and scholarship at UH with state-of-the-art resources, services and expertise. Koa, the high performance computing (HPC) cluster, is FREE to use for all UH faculty and researchers and for students with the approval of their supervisors. Teaching allocations on Koa are also available to support HPC use in the classroom. Users may also purchase nodes, storage or compute time. In collaboration with the Hawaiʻi Data Science Institute (HI DSI), training workshops in programming, workflows, data analysis and artificial intelligence (AI) are offered several times a year.
Servers, Data Center & Storage Services
ITS offers virtual machines, co-location and storage services for UH departments at our state-of-the-art data center.
Servers, Data Center & Storage Services
Videoconferencing Services
Information Technology Services provides various videoconferencing solutions and services for UH faculty and staff. For more information please visit:
https://www.hawaii.edu/its/videoconferencing/
Matlab Software
The MathWorks Campus-Wide License is now in place for UH, allowing all active faculty, staff and students to access the MATLAB and Simulink software (plus over 100 add-on toolboxes), as well as the online training courses and an automated grading tool.
https://www.hawaii.edu/sitelic/matlab/
Kuali Build - Go Paperless
Kuali Build is the ITS supported online forms/workflow service. Units wanting to convert their paper or PDF forms to online forms can submit their forms for review to ITS.