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Information Technology Services

University of Hawaii System

LumiSight UH FAQs


Q: What is LumiSight UH?
A: LumiSight UH is an application developed for UH by DataHouse, and operated as a service to the UH community to give an easy method for individuals to provide a daily self-attestation of their health status prior to coming on to any UH campus. Daily self-attestation of individual health is strongly recommended by the CDC as an integral part of an institutional strategy to support and encourage safe behavior by the UH community.

Q: When do I use the LumiSight UH app?
Q: I work from home or I only have online classes, do I have to check-in daily?
Q: I am on campus some of the time, do I have to use the app and check-in daily?
Q: I some times come on campus after hours, do I have to do the daily check-in?
Q: My office is not on a UH campus, do I still have to use the app and do a daily check-in?
A: The LumiSight UH app is intended to be used by those that are going to be on a UH
campus/site/facility as described in the University of Hawaii COVID-19 Interim Guidelines (Interim) Institutional Safety Practices.

You should use the app and do a daily health check on the days you will be onsite.

Q: I’m an RCUH employee working in a UH department (or UH project) that is not on a campus. Do I need to use the app and check-in daily?
A: Yes, RCUH employees need to use the app and check-in daily when on a UH site or facility.

Q: What about visitors/guest lecturers/people that will be on campus and don’t have a UH Username? Do they have to use LumiSight UH and do a daily check-in?
A: Yes, the LumiSight UH app has a “visitor” feature that they can use.

Q: My research project involves non-UH human participants in my study and they need to visit a UH facility as part of their participation in the project. Do they need to register as a visitor and use the LumiSight UH app when they visit the UH facility?
A: If your facility has a documented health screening protocol in place, that is at least consistent with the LumiSight UH app, and that the participant is required to follow each time they are on site, then they do NOT need to use the LumiSight UH app to check-in.

Q: What are the different notifications and what do they do?
A: The different notification types and their functions are:

  • Reminder for Daily Check-in: Displays a push notification to your smart phone if you
    completed the cell phone verification AND have not completed the daily check-in by 7:45am.
  • Other Push Notifications: Allows “on demand” push notifications from the LumiSight system
    administrators to your smart phone if you completed the cell phone verification.
  • Email notifications: Sends an email reminder to check-in if you have not completed the daily
    check-in by 7:45am.

Q: How does the push notification work?
A: Push notifications will display a pop-up message on your smart phone when you approach a UH campus or a designated site using “geofencing”. Push notifications require the app to be active on the device (may be active in background). You will only receive a push notification if you have not checked-in for the day.

Q: What is “geofencing”?
A: Geofencing is a location-based service by which a mobile app uses some sort of geographic positioning technology to trigger an action. It’s a feature of the app to provide real-time geofencing alerts when you approach a UH campus location. The app uses cellular data and a push notification is triggered when the device comes into close proximity to a cell tower for your cellular service provider that is located near a UH campus or location. Your device’s location services must be set to “always” for geofence notifications to work. Geofence notifications work for all campuses independently of your campus affiliation that you set in your profile.

Q: How often will I receive notifications?
A: Daily notifications will be sent via the methods selected in your profile settings. Individuals may choose to ignore or dismiss the notifications if they do not intend to be at a UH campus or facility with the exception of students participating in the Modified Quarantine (MQ) Program. Students who signed a current Modified Quarantine Program agreement must check in daily to be in conformance with the MQ agreement.

Q: What mobile phones can the LumiSight UH mobile app be used on?
A: The LumiSight UH mobile app should work on mobile phones running Android 8.0 or later, or iPhones running iOS 11.0 or later.

Q: I’m trying to use the Android app but can’t find the app in the Google Play Store when using the link in the ITS COVID-19 Resources page. How can I find the app?
A: Use a browser that is NOT set to private or incognito. Using a browser with default settings should work.

Q: What if my cell phone doesn’t have texting capability or I don’t want to use my personal cell phone?
A: You can enter a landline phone number. On the next screen, click on “Skip if you don’t have a cell phone”. You just won’t receive the 6 digit code to verify your cell phone number. The
verification of cell phone numbers is to confirm that your phone can accept push notifications.

Q: What data is being stored by the app?
A: Name, email address, phone number, campus or organization affiliation, housing, current-community-member status, online only, desired type of notifications (and any other settings you entered when setting up your profile), date & time of check-in, and check-in status. Only the check-in response (yes or no) is stored. The app does not ask for, nor does it store any, medical symptom information. Location information is NOT stored with the exception of students participating in the Modified Quarantine (MQ) Program. Students in the MQ program will have a feature that is only available to them which will capture voluntary location snapshots.

Q: How will the information be used?
A: The information will be used solely by the designated UH system and campus community COVID response leadership to help monitor the health of the community, and respond to events that may affect the health and safety of the community. At the request of the State of Hawaii Department of Health, specific information may be shared to assist with official contact tracing efforts. Information will NOT be used for any commercial purposes, nor for any other purposes unrelated to UH COVID response efforts.

Q: Why can I submit more than one check-in per day?
A: People may need to update their status during the course of a day (e.g. feeling sick after coming to campus, to correct an error made in an earlier check-in, etc.). The latest (i.e. most current) check-in for the day is used to determine an individual’s status.

Q: Regarding the question stating “Have you been in close contact with anyone who has an active, diagnosed case of COVID-19?” – Is this asking whether we have been in contact UNPROTECTED, or just in general? For example, if someone works at a hospital and cares for COVID-19 patients, they do come in contact while wearing proper PPE and following safety protocols. Would this person answer YES or NO to this question?
A: The answer would be “no” based on the DOH Medical Advisory #16 (Aug. 19, 2020) which provided the following guidance:

In general, while wearing a mask protects others from the wearer, HDOH uses a conservative approach to assess close contacts irrespective of mask wearing outside of settings where specialized training in personal protective equipment (PPE) use (e.g., healthcare) or direct observation and enforcement of appropriate mask usage (e.g., courts) have been implemented. Therefore, healthcare personnel (HCP) wearing appropriate PPE at all times while caring for a patient with COVID-19 would not be considered a close contact.

The complete advisory can be found on the HDOH website.

Q: I’m a student at multiple UH campuses. What campus should I select?
A: You should select all the campuses that you are attending.

Q: My work location is not listed in the Campus Settings, what do I select?
A: You should select the organization or campus that your unit is affiliated with. The UH online directory lists a person’s “Campus Affiliation”. Any campus location that you regularly visit should also be selected.

Examples:

  • A person is working at a lab or facility, such as an extension station on Hawaii Island/Kauai/Lanai/Maui/Molokai/Oahu that is part of the College of Tropical Agriculture and Human Resources (CTAHR). The person would select UH Manoa because CTAHR is a UH Manoa unit.
  • A lecturer teaches primarily at UH Hilo, but also teaches at Hawaii CC. The lecturer should select UH Hilo and Hawaii CC.

Q: I graduated from UH, or am no longer affiliated with UH, or am no longer attending UH and want to delete my LumiSight UH account. How can I do that?
A: You need to notify us and we will request that your account be disabled. You can also disable all notifications to stop receiving the reminders while waiting for your account to be disabled.

Q: I’m getting “Unexpected Error” when using the LumiSight UH web app. How to I fix this?
A: If you are encountering this error when using the LumiSight UH web app, try clearing your web browser’s cache and cookies and then close and reopen your web browser. You can also try using your web browser’s private or incognito browser window to login to the LumiSight UH web app.

Q: I have some problems with the LumiSight UH app that are not listed here. How can I request assistance?
A: Please review the LumiSight UH documentation. If you are continuing to have problems, please use the LumiSight UH Questions/Feedback Form to submit your problem/comments, and include as much detail about the error, device, operating system/browser versions, etc. as possible.

Q: I have some questions related to my health or my wellness.
A: If you have health & wellness related questions, please contact your health care provider or your campus health or wellness unit. A list of links to campus-specific information is available.