Help Desk

Contact Information

Phone: (808) 956-8883
Toll Free: (neighbor isles) (800) 558-2669
Email: help@hawaii.edu

Live Chat Support Hours  Begin chat support session

Monday – Friday, 8:00am – 3:00pm (excluding Holidays)
Click here to chat with us.

Phone and Email Support Hours

24 hours a day, 7 days a week
Open during all Holidays

Walk-In Support (Mānoa Campus)

ITS Help Desk Service Window COVID-19 Notice

In light of the global pandemic, the ITS Help Desk Service Window will be operating with the following special considerations:

  • It is highly recommended that all users contact the ITS Help Desk by phone, email, or chat for remote support prior to visiting our IT Center Service Window in-person.
  • Face masks or face coverings are recommended when visiting the IT Center in-person.
  • For your safety and the safety of other visitors and ITS employees, individuals exhibiting symptoms of illness may be asked to contact the ITS Help Desk by phone, email, or chat for remote support.

Walk-In Support Hours and Locations

Information Technology Center [ map ]
Mon – Fri 8:00am – 4:30pm
Not available on Holidays

ITS Labs (Hamilton Library and Sinclair Library) [ map ]
See ITS Lab Hours