Help Desk

Contact Information

Phone: (808) 956-8883
Toll Free: (neighbor isles) (800) 558-2669
Fax: (808) 956-2108
Email: help@hawaii.edu

Live Chat Support  Begin chat support session

Monday – Friday, 8:00am – 3:00pm (excluding Holidays)
Click here to chat with us.

Phone and Email Support

24 hours a day, 7 days a week
Open during all Holidays

Walk-In Support (Mānoa Campus)

ITS Help Desk Service Window COVID-19 Notice

In order to maintain social distancing and hygiene recommendations, the ITS Help Desk Service Window will be operating with the following special considerations:

  • It is highly recommended that all users contact the ITS Help Desk by phone or email for remote support first.
  • Face masks or coverings are required when visiting the IT Center.
  • For your safety and the safety of ITS employees, individuals exhibiting symptoms of illness may be asked to use phone/email for support/service.

Hours and Locations

Information Technology Center [ map ]
Mon – Fri 8:00am – 4:30pm
Not available on Holidays

ITS Labs (Hamilton Library and Sinclair Library) [ map ]
See ITS Lab Hours

Mailing Address

Information Technology Center
2520 Correa Road
Honolulu, Hawaiʻi 96822