Lab Monitor Assistance – ITS Lab Monitors are available to assist with problems that may arise with the computers and printers in the labs. They also, offer basic tech support and troubleshooting for personal devices. Support includes: connecting devices to UH Wi-Fi, assistance with installing supported software, and scanning for viruses/malware. Lab Monitors are not always available when the ITS Labs are open for use; please see Hours of Operation for more info.
Password Resets – The ITS Lab Monitors can reset your UH password, in person, when presented with a valid government issued ID (driver’s license, passport, etc.). Student IDs are not valid for password resets.
Computer Use – Current UH faculty, staff, and students can access the lab computers with their UH Username and password. Visitors may also use the lab computers with their VIA (Visitor Internet Access) accounts.
Printing – The ITS Labs offer black & white printing, as well as color printing. The primary method of payment is UH Mānoa Campus Cash via OneCard. The ITS Hamilton CLIC Lab also has one cash station that is black & white only. Black & white printing in the lab is 10¢ /page, Color printing is 75¢ /page.
Students, faculty, & staff who wish to print from their own laptop or mobile device can submit print jobs via our PrinterOn service at https://print.its.hawaii.edu.