Lab Monitor Assistance – ITS Lab Monitors are available to assist with problems that may arise with the computers and printers in the labs. They also, offer basic tech support and troubleshooting for personal devices. Support includes: connecting devices to UH Wi-Fi, assistance with installing supported software, and scanning for viruses/malware. Lab Monitors are not always available when the ITS Labs are open for use; please see Hours of Operation for more info.
Password Resets – The ITS Lab Monitors can reset your UH password, in person, when presented with a valid government issued ID (driver’s license, passport, etc.). Student IDs are not valid for password resets.
Computer Use – Current UH faculty, staff, and students can access the lab computers with their UH Username and password. Visitors may also use the lab computers with their VIA (Visitor Internet Access) accounts.
Printing – The ITS Labs offer black & white printing, as well as color printing. The primary method of payment is UH Mānoa Campus Cash via OneCard. The ITS Hamilton CLIC Lab also has one cash station that is black & white only. Black & white printing in the lab is 10¢ /page, Color printing is 75¢ /page.
Wireless Printing is now available in the ITS Computer Labs. Print directly from your own laptop or mobile device. Just go to https://print.its.hawaii.edu, login with your UH Username and password, select the printer you’d like to print to, and upload your document. Wait for your document to process and take note of the passcode that is displayed. Once you have the passcode, proceed to one of the Pay Stations in the ITS Computer Labs, tap your username, select your documents, enter the passcode, and pay for your print job.