IT Service Management Implementation

Status: Completed, June 2019
Primary Contact: Dan Schumacher (dschumac@hawaii.edu), Director, Technology Infrastructure

Strategic Alignment: 
High Performance Mission-Driven System

ITS Strategy: TBD

Description & Benefits: 
Implementation of the Cherwell application in support of 5 ITSM processes of which some are new to ITS, while others (e.g., change and incident management) will be revamped.