Office of Systems Integration

The OSI Service Request Form is available in several ways:

• Desktop: Select the OSI Service Request shortcut on your desktop.
• Taskbar: Click on the UH seal on your desktop taskbar and select the OSI Service Request icon.
  • 
• Public Website: Access the form from the OSI website.

The desktop shortcut and taskbar icon are available to OVPA employees on computers with NinjaOne installed.

The Office of Systems Integration (OSI) supports all units within OVPA with their technology needs. OVPA units are welcome to submit a request.

Support Areas:  

• Mānoa Campus Operations and Facilities
• Mānoa Campus Services
• Capital Projects Business Office
• Office of Communications
• Office of Emergency Management
• Office of Human Resources
• Office of Institutional Equity
• Office of Planning and Spatial Experience
• Office of Project Delivery
• Office of Risk Management
• Office of Sustainability
• Office of the Vice President for Administration

You can request support for a variety of technology-related needs, including:  

Business Application Support

• User access, account updates, and permission changes
• Troubleshooting issues or errors with an application
• Configuration or administrative changes
• Questions or support related to an existing business application

Website Support

• Content updates and page edits
• Website issues, broken links, or errors
• New pages, layout updates, or minor design changes
• Website trends & analytics

General Computer, Device, WiFi, Equipment

• Troubleshooting desktop & IT-related issues
• Setting up or supporting devices and software 
• Resolving Wi-Fi and connectivity problems 
• Answering general IT questions

Projects & Process Improvement

• Process Improvement
• System Enhancements
• Workflow Redesign
• Kuali Build Forms & Automation
• New Website & Redesign

Data & Reports

• Data requests and extracts
• Report creation and updates
• Dashboard and analytics support
• Data troubleshooting and validation
• Scheduled or recurring reports

If you’re not sure what to select, just submit your request and our team will guide you and connect you with the right support.

To ensure your request is received and handled as quickly as possible, we ask that all requests be submitted through the request form.

Contact your department designated POC to report a system outage. 

Please allow 1 to 2 business days for response. Our staff will contact you directly once the request has been received.