Oracle Support Program
Information Technology Services (ITS) has established a support contract with Oracle for the University of Hawaii (UH) System. Accounts are available to UH departments that have a need for Oracle support.
- Support for Software (Enterprise Database, Tuning, Diagnostics & Advance Security)
- Security & Product Alerts, Patch Advice and Health Checks
- 24/7 online access to My Oracle Support (personalized and proactive support through a single point of entry and integrated dashboard)
- 24/7 access to support engineers (if initial levels of support is not sufficient)
- Access to the Oracle knowledgebase (500,000+ solutions, covering more than 1,250 products)
- This contract does NOT include hardware (no servers/storage).
- This contract does NOT include the Standard editions of the Oracle Database software.
Please visit the Oracle website for detailed information:
If you are interested in the Oracle Support Program, please call the ITS Site License Administrator at (808) 956-5783 or send email to sladmin@hawaii.edu for more information.