Oracle Support Program


Information Technology Services (ITS) has established a support contract with Oracle for the University of Hawaii (UH) System. Accounts are available to UH departments that have a need for Oracle support.

  • Support for Software (Enterprise Database, Tuning, Diagnostics & Advance Security)
  • Security & Product Alerts, Patch Advice and Health Checks
  • 24/7 online access to My Oracle Support (personalized and proactive support through a single point of entry and integrated dashboard)
  • 24/7 access to support engineers (if initial levels of support is not sufficient)
  • Access to the Oracle knowledgebase (500,000+ solutions, covering more than 1,250 products)
NOTES:
  1. This contract does NOT include hardware (no servers/storage).
  2. This contract does NOT include the Standard editions of the Oracle Database software.

Please visit the Oracle website for detailed information:


If you are interested in the Oracle Support Program, please call the ITS Site License Administrator at (808) 956-5783 or send email to sladmin@hawaii.edu for more information.