Welcome to the University of Hawai'i - Manoa Wireless Network homepage. Here you will find instructions on setting up your wireless adapter using the built-in software in the Windows XP, Windows Vista, and Mac OS X operating systems.
Note: ITS does not support third party wireless configuration wizards due to the amount of various software applications that are available. Consult the documentation that came with your wireless card to learn how to turn this software off.
Wireless Map
To find out which buildings have wireless coverage on the UH-Manoa campus, please visit the campus map at http://www.hawaii.edu/wireless/map.
General Wireless Setup
What you need:
- A laptop or desktop computer outfitted with a wireless network adapter that is 802.11b/g compatible (802.11g is not available in all locations)
- A supported operating system (Windows XP/Vista or Mac OS X 10.3/10.4/10.5)
- A valid UH Username and password
Connecting to the ‘UHM’ SSID
Windows XP
http://www.hawaii.edu/askus/997
Windows Vista
http://www.hawaii.edu/askus/996
Mac OS X 10.4/10.5
http://www.hawaii.edu/askus/995
Wireless Authentication Passthrough
For the convenience of mobile device users who want to utilize the UH-Manoa Wireless Network, as well as frequent wireless users, you can now setup a passthrough for your device to use the UHM SSID. Doing this will allow the device to bypass the normal UHM wireless login process and immediately access the wireless network.
To setup a passthrough, go to http://www.hawaii.edu/wireless/pt. To complete the passthrough setup process, you will need:
- Your UH Username and password
- The MAC Address of your device
- A description of your device
Passthroughs expire after 1 year, and each user is allowed a maximum of 10 passthroughs to be setup at a time. Passthroughs are registered under your UH Username, and you are responsible for the activity of these devices while they are connected to the UHM wireless network.
Wireless Visitor Internet Access (VIA)
University of Hawai’i (UH) faculty and staff may request access to the UH-Manoa Wireless Network for their visitors. More information about VIA can be found at http://www.hawaii.edu/via.
Wireless Troubleshooting
My wireless connection used to work, but now it doesn't
My wireless connection never worked.
- Make sure you have a valid UH Username and password.
- Check that a valid Network Name (SSID) is being used (UHM).
- Check for adequate signal strength. If your signal strength is moderate or low, try moving to a different location where the signal strength is good or excellent. Check the UH-Manoa wireless map to make sure the UHM wireless network is available in the area where you are trying to connect.
- Make sure you have the latest version of Java installed. You can download and install Java at: http://www.java.com
- In the Network Properties, check to see if your wireless connection is bridged with another connection. Remove the bridge if necessary.
- If your wireless connection still doesn't work, you could try to remove the existing drivers for your wireless adapter and reinstall them. You can also check for updated drivers for your wireless adapter at the manufacturer's website.
- Try your wireless adapter in another computer to make sure the adapter is working properly.
- If you have built-in wireless that came with your laptop, check to see if there is an external switch to enable or disable your wireless connection.
I can connect and get to the wireless authentication page, but I can't get past that page.
- Make sure you have a valid UH Username and Password.
- Make sure you have the latest version of Java installed. You can download and install Java at: http://www.java.com.
If you are still experiencing issues with wireless at the UH-Manoa campus, please contact the ITS Help Desk: http://www.hawaii.edu/its/about/helpdesk.html
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Created: Tue, 04 Aug 2009 2:13pm
Modified: Thu, 08 Oct 2009 10:07am
