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Welcome to the University of Hawai'i Wireless Network homepage. Here you will find instructions on setting up your wireless adapter using the built-in software in the Windows and Mac OS X operating systems.

Note: ITS does not support third party wireless configuration wizards due to the amount of various software applications that are available. Consult the documentation that came with your wireless card to learn how to turn this software off.

General Wireless Setup
Connecting to the UH Wireless Network
Wireless Authentication Passthrough
Wireless Visitor Internet Access (VIA)
Wireless Connectivity Matrix
UH Manoa Wireless Map
Wireless Troubleshooting Tips

General Wireless Setup

What you need:

• A laptop or desktop computer outfitted with a wireless network adapter that is 802.11b/g compatible (802.11g is not available in all locations)
• A supported operating system (Windows XP/Vista/7 or Mac OS X 10.4 / 10.5 / 10.6 / 10.7)
• A valid UH Username and password

Connecting to the UH Wireless Network

Please see the Wireless Connectivity Matrix below for the SSID information for your campus. You can use the instructions below, by using the relevant SSID information for your campus.

Windows XP
http://www.hawaii.edu/askus/997

Windows Vista
http://www.hawaii.edu/askus/996

Windows 7
http://www.hawaii.edu/askus/1336

Mac OS X 10.4 / 10.5 / 10.6 / 10.7
http://www.hawaii.edu/askus/995

Wireless Authentication Passthrough

For the convenience of mobile device users who want to utilize the UH Wireless Network, as well as frequent wireless users, you can now setup a passthrough for the wireless network. Doing this will allow the device to bypass the normal wireless login process and immediately access the wireless network. (Note: Passthrough is not currently enabled for Kauai CC, Windward CC, UH West Hawaii, and UHMC Hana.)

To setup a passthrough, go to http://www.hawaii.edu/wireless/pt. To complete the passthrough setup process, you will need:

• Your UH Username and password
• The MAC Address of your device
• A description of your device

Passthroughs expire after 1 year, and each user is allowed a maximum of 10 passthroughs to be setup at a time. Passthroughs are registered under your UH Username, and you are responsible for the activity of these devices while they are connected to the UHM wireless network.

Wireless Visitor Internet Access (VIA)

University of Hawai’i (UH) faculty and staff may request access to the UH Wireless Network for their visitors. More information about VIA can be found at http://www.hawaii.edu/via.

Wireless Connectivity Matrix

UH Manoa Wireless Map

To find out which buildings have wireless coverage on the UH Manoa campus, please visit the campus map at http://www.hawaii.edu/wireless/map.

Wireless Troubleshooting Tips

My wireless connection used to work, but now it doesn't
My wireless connection never worked.

1. Make sure you have a valid UH Username and password.
2. Check that a valid Network Name (SSID) is being used (see Network Connectivity Matrix above).
3. Check for adequate signal strength for the SSID. If your signal strength is moderate or low, try moving to a different location where the signal strength is good or excellent. If you are on the UH Manoa Campus, please check the UH Manoa wireless map to make sure the UHM wireless network is available in the area where you are trying to connect.
4. Make sure you have the latest version of Java installed. You can download and install Java at: http://www.java.com. (For Mac OS X, use the Software Update option under the Apple menu.)
5. In the Network Properties, check to see if your wireless connection is bridged with another connection. Remove the bridge if necessary.
6. If your wireless connection still doesn't work, you could try to remove the existing drivers for your wireless adapter and reinstall them. You can also check for updated drivers for your wireless adapter at the manufacturer's website.
7. If you have an external adapter, try your wireless adapter in another computer to make sure the adapter is working properly.
8. If you have built-in wireless that came with your laptop, check to see if there is an external switch to enable or disable your wireless connection.

I can connect and get to the wireless authentication page, but I can't get past that page.

1. Make sure you have a valid UH Username and Password.
2. Make sure you have the latest version of Java installed. You can download and install Java at: http://www.java.com.

If you are still experiencing issues with wireless at the UH-Manoa campus, please contact the ITS Help Desk: http://www.hawaii.edu/its/about/helpdesk.html.

• Contact ITS