Service Package

Details

Monthly Recurring Cost

One-time

Cost

Package A - VoIP single line telephone (includes phone sets with extension only phone numbers)

Basic Line features

Includes the IP telephone set (1 line appearance), dial tone line, station-to-station dialing across the entire UH system-wide phone network, and the following features:

• Call Forward

• 3-Way Calling (3-way conference or call transfer)

• Call Park

• Caller ID Standard Block - Displays the UH Manoa main telephone number to non-UH recipients.

• Last Number Redial

• Music on Hold

• Personal Directory, incoming and outgoing call logs

• Handsfree or handset option

• USB port to support keyboard, mouse, wireless headset or an audio device

• No charge to move, change or delete telephone software features

$20.00

$50.00

Package B - VoIP multi-line telephone

Multi-line set features

Includes IP telephone set (2 or more line appearance), dial tone line, station-to-station dialing across the entire UH system-wide phone network, features listed in Package A plus  the following features:

• Bluetooth support for 1.2 wireless headsets

• Call Pick-Up Group

• Directory Number Hunt - Allows multiple calls to be answered from a single published Directory Number.  If a line is busy, the call is automatically offered to another number in the hunt group.

$20.00

$50.00

Package C - Basic analog line service (used for fax machines, alarms, modems)

Jack only activation; department provides equipment.  Note that ITS will discontinue providing and servicing analog phones from July 1, 2015.

$19.00

$135.00

Additional Phone Numbers for Package B

Additional personal phone numbers can be added to an existing multi-line IP phone as a line appearance.  

$16.00 per number

$0.0

Service

Detail

Monthly Recurring Cost

Voice Mail

Service includes:

• Messages can be retrieved by telephone and/or sent to email account

• Reach me service - Incoming calls can be forwarded to up to three numbers when there is no answer to the phone

• Notify me service - Text message, phone call, and/or email notification can be configured when a new voice mail message is received

• No charge to add change or delete voice mailbox

$4.00

Long Distance Service

Service

Detail

One-time Charge

Install network grade cable

Installation of new dual-port data jack using category 6 cabling (cost includes material and labor)

For multiple installs, call the Telecom Office for pricing.

$500 per drop

Cable removal

Removal of jack (removal of wiring only; does not include surface raceways and outlet boxes)

$135 per drop

Temporary jack/cable removal

Temporary removal and reinstallation of jack/wiring

$225 per drop

Service

Details

One-time Charge

Data Jack Activation

Service includes:

• Activate existing data jack for a 100/1000 bandwidth copper network connection

• No charge to disconnect data jack

• No charge to move connection to another jack within the same building

$50 per jack port

Installation of Wireless Access Point to UH wireless network

Install ITS managed wireless access point (includes connection to a 1 G Power-over-ethernet switch and the wireless access point that supports a/g/N; does not include jack installation)

$600 per access point

Copper Patch Cords

Gigabit-rated patch cords - 10’ or 25’ only  (limit 2 per jack)

call the Help Desk to submit an order