Clearing your web browser's cache

Google Chrome

  1. Click the Chrome menu in the upper right-hand corner of the browser toolbar. (Three vertical dots)
  2. Select More tools.
  3. Select Clear browsing data.
  4. In the dialog that appears, check Cached images and files.
  5. Use the menu at the top to select select the beginning of time to clear the entire cache.
  6. Click Clear browsing data.

Refer to Google's support article for more information.


  1. Click on the menu button. (Three horizontal lines in the upper right corner)
  2. Select Library, then History, then Clear Recent History....
  3. Under Time range to clear select Everything
  4. In the Details menu, ensure that Cache is checked
  5. Click Clear Now.

Internet Explorer 11

(Note: CTRL-F5, is a shortcut for 'refresh' and 'clear cache')

  1. Click on the cog icon in the upper right-hand corner of the window.
  2. Select Internet options from the menu.
  3. Under the General tab, in the Browsing history section click on Delete....
  4. In the Delete Browser History window, uncheck "Preserve Favorites website data", and check "Temporary Internet Files and website files" then click on Delete.
  5. In the Internet Options window, click OK.

Microsoft Edge

  1. Click on the triple dot icon in the upper right-hand corner of the window.
  2. Select Settings from the menu.
  3. Under the Clear browsing data tab, Click Choose what to clear....
  4. In the Choose what to clear window, check "Cookies and saved website data", and "Cached data and files" then click on Clear.


  1. Go to the Safari menu and select Preferences.
  2. Click on the Privacy tab.
  3. Click on Manage Website Data...
  4. Click on Remove All.
  5. Click Remove Now when prompted.
This article is part of the Clearing Your Browser's Cache and Cookies article.
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Article ID: 726
Created: Fri, 16 Feb 2007 2:56pm
Modified: Fri, 14 Dec 2018 8:32am