UH Alert Troubleshooting

The UH Alert emergency text messaging system, http://www.hawaii.edu/alert , is used to send health and safety alerts to the UH community.  The common causes for not receiving text messages from UH Alert include(#5 is most common):

  1. You are not registered to receive UH Alerts. 
    • UH Alert is an OPT-IN service, you must register for this service to receive alerts.
    • Log into UH Alert and register your cell phone number.
       
  2. You have switched carriers or phone numbers and you forgot to update your UH Alert information.
    • Log into UH Alert and update your cell phone information.
       
  3. You have mis-typed your cell phone number into the UH Alert system. 
    • Log into UH Alert and double-check your number.
       
  4. The number you registered in the UH Alert system is not a cell phone number.
    • Many people input their office or home phone numbers.
    • Log into UH Alert and double-check your number, make sure it's your cell phone number.
       
  5. Your number is not activated for text messaging for UH Alert or UH Alert is blacklisted by your provider
    • Send a text message "START" (without quotes) to 878787.
    • Wait for a return message saying service has been reactivated.
    • If you get an error message contact your cell phone provider.
    • If you get the message "Service access denied" see #6.
       
  6. Your cell phone provider is prohibiting third party text messages to your phone.
    • Call your cell phone provider and ask if they are blocking 3rd party text messages, if they are, request to remove the block.
       
  7. Your cell phone is not capable of receiving text messages.
    • Add text messaging service to your cell phone plan.
       
  8. Your mobile phone service/carrier is not supported.
    • The following carriers are supported(list updated 8/13/2020):
      AT&T
      (ASTAC) Arctic Slope Telephone Cooperative Association (Via NewCore)
      Aerialink
      Alaska Communications Systems (ACS)
      ASTAC
      Atlantic Tele-Network International (ATNI)
      bandwidth.com (includes Republic Wireless)
      Blue Wireless
      Bluegrass Cellular
      Boost
      BreakAway Wireless (RINA)
      Brightlink
      C Spire Wireless (aka Cellular South)
      Cable & Cellular Communications, LLC (d/b/a Mid-Rivers Communications)
      Carolina West Wireless
      Carolina West Wireless Inc
      Cellcom
      Cellone Nation; MTPCS LLC
      Cellular One of N.E. Arizona
      Chariton Valley Cellular
      Chat Mobility (Hawkeye Switching LLC)
      Copper Valley Telecom
      Cordova Telephone Cooperative Inc dba Cordova Wireless (Via NewCore)
      Cross Wireless
      CTC (Cambridge Telephone Company) (RINA)
      CTCI (Custer Tel) (RINA)
      Digital Communications Consulting
      Duet Wireless
      East Kentucky Network (Appalachian Wireless)
      Enflick
      GCI Communications; Alaska DigiTel
      Google Voice
      Illinois Valley Cellular; IVC
      Inland Cellular; Washington RSA No. 8 Limited Partnership
      Inteliquent
      James Valley Cellular (JVC)
      Leaco Rural Telephone Cooperative
      Limitless Mobile fka Immix; Keystone Wireless; PC Management
      Mid-Rivers Communications
      MobileNation/SI Wireless
      MTA Wireless/Matanuska Kenai
      MTPCS Cellular One (Cellone Nation)
      Nemont CDMA
      Nemont US UMTS
      Nex Tech Communications
      Northwest Missouri Cellular; Hawkeye Switching LLC
      Nucla-Naturita Tel (RINA)
      Panhandle Wireless
      Pine Belt Cellular
      Pine Cellular
      Pioneer Cellular
      PTCI (Panhandle Telephone Coop., Inc) through NewCore Wireless
      PTI Pacifica dba IT&E
      Rural Independent Network Alliance (RINA)
      Shelcomm, Inc.
      Silver Star Communications (RINA)
      Snake River PCS (Eagle Tel) (RINA)
      SouthernLINC Wireless; SouthernLINC Communications
      Sprint
      SRT Communications
      SRT Wireless; SRT Communications
      Standing Rock (via NewCore)
      Standing Rock Telecom
      Strata Networks (RINA)
      T-Mobile/MetroPCS
      TextMe
      Thumb Cellular
      Triangle Wireless
      U.S. Cellular
      Union Telephone
      Union Wireless
      United Wireless
      Verizon Wireless
      Viaero Wireless; NE Colorado Inc.
      Virgin Mobile
      West Central Wireless; WCC; Five Star Wireless 

      * If your carrier is not listed you should check with your carrier to see if it is part of one of the larger carrier networks listed above and ask if shortcode messages can be enable with your service.

  9. There are various other errors that may prevent UH Alert from sending texts to your phone.
    • Call your cell phone provider to troubleshoot texts coming from 878787.
       

If you are still having problems after following the troubleshooting suggestions above, use the UH Alert feedback form and include your name, UH Username, your cell phone number, cell phone carrier and an explanation of your problem.

If you are no longer affiliated with UH(graduated, left employment) you will be automatically removed from the UH Alert system.  Only UH community members with an active UH Username are permitted to register for UH Alert.  

If you have questions or comments, use the UH Alert feedback form to contact us.

Please note that the UH Alert service is limited to UH students, faculty and staff with UH Usernames and passwords. This means that UH Foundation employees, community members, former employees and graduates not enrolled in ʻohana online services will NOT be able to register for UH Alerts at this time.

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Article ID: 1363
Created: Thu, 19 Apr 2012 6:21pm
Modified: Thu, 13 Aug 2020 2:07pm