Frequently Asked Questions
- Who is this service for?
- Who is providing this service?
- How does this service relate to other existing services?
- Do you provide tutorials on PHP or MySQL?
- What are the technical details?
- What are the minimum qualifications?
- Am I allowed to use a content management system (e.g. WordPress, Drupal)?
- Why would I want this service?
- How do I apply?
The original intent of this free service is to provide basic web hosting for departmental websites. Any research project that requires more than what can be provided under this service should consider the use of the ITS VMware service at https://www.hawaii.edu/its/datacenter/services.php?cat=dc.
The service's technology infrastructure includes:
Features of this service include:
- Secure FTP access
- Seemless integration into UH webspace
- Weekly backups
Clearly defined project
Your project must be clearly defined and relevant to the University community and have lasting value. General development, course-related work, and other non-business related work is not supported.
- Please check with your departmental/college IT staff/group if you need general development space.
- Laulima is the ITS supported learning management system for course-related work.
- Part of an officially recognized UH unit Your department or staff office must be officially recognized by the University. Temporary organizations, non-registered RIOs, and non-University groups may not apply.
- Executive sponsor An executive sponsor must approve your request for participation. For departmental websites the executive sponsor would be the department chair. From staff offices the senior office administrator would be the executive sponsor. For specific programs and projects the principle investigator would be the executive sponsor.
- UH Username Only University faculty or staff may request to participate in this service. We require a personal UH Username to validate this affiliation.
In-House PHP and MySQL expertise
You must have someone on your staff who can develop with PHP and MySQL. This service provides no support for learning PHP or MySQL and cannot respond to issues resulting from a lack of expertise. For this reason, we do not accept units without any in-house experience.
If your website is compromised the first time for failure to maintain your code, your website will be quarantined (pulled from public viewing) and you will be issued a first warning. A second violation will result in a ban from UH Hosting Website Services for a 6-month period. A third violation will result a permanent ban from the UH Hosting Website Service.
- Intended deployment within UH web space Your website URL must be part of the hawaii.edu name space.
Commercial applications are allowed only for official UH business. Departments must comply with all university policies and procedures regarding handling of sensitive information such as credit card numbers, personally identifiable information (PII) and PCI compliance. Policies/procedures include, but not limited to:
- No sensitive data We currently do not allow development of applications that store secure data such as social security numbers, personal health information, or classified data. Details on sensitive information is covered under University of Hawaii Systemwide Executive Policy E.2.214.
Must be accessible
Our Service Level Agreement (SLA) terms have changed to include a General Commitment to Accessibility statement https://www.hawaii.edu/its/webservice/practice.html#Service that reflects what is stated in the University's Executive Policy E2.210. The policy states that all web content produced by the University should be in compliance with Federal Section 508 guidelines by meeting the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA criteria as outlined at http://www.hawaii.edu/policy/ep2.210. Therefore, all new web content published by the University offices should be fully compliant with Section 508 guidelines. Existing content should be checked for compliance, and remediated on a prioritized basis in accordance with time and resource availability. Any legal mandate may obligate remediation on a specified timeline.
Please refer to the UH Guidelines for Accessible Technology and Digital Media at http://www.hawaii.edu/access/uhguidelines.html and to Information on Website Accessibility at http://hawaii.edu/access/webaccess.html, for more information on how to make your web content accessible.
ITS Supported Version
ITS is no longer accepting new requests for use of its blog service at http://blog.hawaii.edu.
ITS now offers a WordPress multisite service for UH System (www.hawaii.edu/<sitename>) and UH Manoa (manoa.hawaii.edu/<sitename>) departments. This service features an ADA compliant theme. All WordPress updates are managed by ITS. This option is especially ideal for departments who may not have the necessary funding to have a dedicated IT specialist manage the backend of the website, but would still like to have an online presence in the UH community. WordPress offers a user-friendly interface that allows its users to easily create and edit content without requiring any coding experience.
Documentation on the WordPress multisite service
Getting Started with Wordpress: http://www.hawaii.edu/askus/1775
Editing Wordpress Pages & Posts: http://www.hawaii.edu/askus/1791
Please note that under this service, we are trying to maintain a stable and simple WordPress multisite service to maintain ADA compliance as well as minimize complications in moving to a future/commercial content management service. Departments that are seeking to use specialized WordPress plugins should consider managing their own individual WordPress installation. Both UH System and UH Manoa ADA compliant themes are available for download to use with individual WordPress installations. Please email email@example.com for more information.
You can view a list of live websites using the WordPress multisite service at:
ITS will be responsible for updating Drupal core including default themes and available modules. If you choose to use your own custom themes and modules, you will be responsible for maintaining these custom components. Information on our Drupal service can be found at: http://www.hawaii.edu/its/drupal.
Managing Your Own Installation
By choosing this option, you are able to have full control over your CMS compatible with our technical details. Therefore, you will be responsible for manually installing the CMS, and ensuring its core/version and components are up-to-date. Your department is always required to have a dedicated technically knowledgeable website administrator on hand to address any technical issues with the website. At no time will ITS maintain the CMS because the department cannot provide its own website administrator.
ITS will be running frequent scans for any vulnerabilities on any CMS installed under our hosting service. If your website is compromised the first time for failure to maintain your CMS, your website will be quarantined (pulled from public viewing) and you will be issued a first warning. A second violation will result in a ban from UH Hosting Website Services for a 6-month period. A third violation will result a permanent ban from the UH Hosting Website Service.