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Information Technology Services

University of Hawaii System

ECM FAQ

What is this "jQuery is undefined" error when logging in?

Excerpt This issue has been resolved. Should you still experience this issue, just click NO to get past the notice window. This doesn't affect your login!

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What kind of scanner can be used with OnBase?

Excerpt Must be compatible with Microsoft Windows Operating System, use a TWAIN compliant driver, offer a minimum of 300 dpi resolution, 1:1 ratio, and offer the TIFF image format (availability of other formats are suggested).

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What is "Duo Security Login"?

Excerpt Duo Security offers multi-factor authentication (MFA). After entering your UH username and password, DUO will call or push a confirmation request to your registered phone.

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After clicking the DocPop link, why do I occasionally see a screen displaying "Nothing to Display" for a second or two before the actual document is shown?

Excerpt This is due to network lag. We have asked Hyland to modify the message to instead show "loading…" or something more accurate of the situation.

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Why is the Unity Client installation failing?

Excerpt Unity Client installation uses Microsoft ClickOnce technology and requires the use of Internet Explorer to initiate the install. Requires installation on a machine running the Microsoft Windows Operating System.

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