Text Message Frequently Asked Questions

*** IMPORTANT NOTICE ***
The short code for UH Alerts was changed from 32075 to 878787 on Thursday, January 30, 2014
The short code is the number where UH Alerts are sent from.

  1. I signed up. What do I do now?

    Once you sign up, you will receive a message confirming you are subscribed to receive text messages from the University of Hawaii at 878787 (our service provider’s "short code"). This may take up to a week to process.

  2. What is the purpose of this Website?

    UH is requesting your contact information to be used in the event of an emergency.

  3. Will my contact information be used for anything other than an emergency?

    No. This information is only for emergencies and will not be shared.

  4. I signed up, why didn’t I get an emergency message or why did it take so long to get a message?

    There are many factors that affect the delivery of messages when sending an emergency notification to a large number of recipients. If you did not receive a message or believe that the message delivery was in error, please leave us a comment via the contact us page. We will look into the situation to see if we can understand the issue(s) and improve our service.

  5. I don’t want to receive emergency messages anymore. What can I do?

    You can opt out of this service at any time. Log in from the main page, and scroll to the end of the page and select Unsubscribe.

  6. I don’t see my campus listed. What should I do?

    Because this is for emergency notifications, the campus selection is based on geographic regions. If you do not see your campus listed, select the region that is closest to you.

  7. Why am I receiving so many test messages?

    We will try to limit the number of test messages, but testing is important to make sure everybody can receive emergency notifications.

  8. I received an emergency message. How can I verify that the message is authentic? Where can I get more information?

    The system emergency page is at http://www.hawaii.edu/emergency. Your campus homepage may also have additional information.

  9. Will unit directors be able to use this tool to communicate quickly and directly with members of their unit? i.e. a message to a selected group rather than broadcast to all in the system

    The Emergency Messaging System is currently configured for use by emergency managers only and for distribution at the level of a campus or geographic location. Email lists can be used for communication to specific units.

  10. Will UH Foundation staff be able to be on this system? I don‘t have a current user name or password on the UH system so I can‘t log in to participate in the emergency system.

    The current capability is limited to UH faculty and Staff with UH usernames and passwords. UH Foundation emergency contacts are included, and can distribute information as appropriate to their entire organization.

  11. I am not getting any test text messages

    Depending on your carrier and current network traffic there may be an extended delay between the time you send the test message and the time it arrives on your phone. If your test message does not arrive right away, please wait an hour or so and try again. After the second attempt does not work, please email us at em-info@lists.hawaii.edu and we will help troubleshoot your problem.

    It could be you need to select another carrier, or do some configuration to receive text messages.
    1. If your carrier has changed (for example, from Cingular to AT&T), you might need to select the original carrier in order to receive text messages.
    2. If your carrier allows email aliases, the default cell number@carrier domain might be disabled.
      • T-Mobile (From the "My T-Mobile" website):
        Comm Tools->Create e-mail filters:
        Allow messages ONLY to "My Phone's E-Mail address"
             @tmomail.net (Recommended)     Yes  No
        (If you select yes, you will only receive E-Mail messages to the alias or
             <phone‘s E-Mail address>@tmomail.net)
        
        select "No" above