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Laulima Faculty FAQ's

This section contains frequently asked questions about Laulima and related subjects.

Also, a Laulima Orientation video is available along with things that every Laulima user should know.

General Questions
> Does Laulima ever have down times?

> Do Laulima courses get published and unpublished (made available/unavailable to students) automatically?

> Where can I go for some one-on-one help with Laulima?

Request Questions
> How do I request to have a course in Laulima for a semester?

> I am teaching multiple sections of a course, I would like them all combined into a single course, how do I request that?

> I need a Laulima site for a University-related project or to develop a course, how can I request that?

Access Information
> If I run into problems OR my students have technical issues when working with Laulima who can we contact?

> When I log into Laulima I don't see any tabs for my courses.

Browser Issues
> What browsers/versions are recommended for working with Laulima?

> Why doesn't the spell checker work with some browsers, like Firefox?

Working with Tools
> I am use to using Question Sets when creating my quizzes in WebCT. Does Laulima have this capability?

Uploading
> How do I set up WebDAV to work with Laulima?



Does Laulima ever have down times?
Yes, Laulima is unavailable on a daily basis from 3:00am-4:00am for server backup and maintenance. There are also other occassions where the server needs to be offline and those times will be announced as much ahead of time as possible on Laulima's main page (what you see when you first log in to Laulima or when not logged in at https://laulima.hawaii.edu).


Do Laulima courses get published and unpublished (made available/unavailable to students) automatically?
By default Laulima courses get published (made viewable to students) approximately one week before the general semester starts. Also, Fall courses will be unpublished (inaccessible to students) one week before the Spring semester. Spring semester courses are unpublished one week before the Fall semester starts, while Summer courses are unpublished near the start ofthe Fall semester starts. Instructors can publish or unpublish courses outside of these timeframes if they so choose to.


Where can I go for some one-on-one help with Laulima?
Each campus should have some sort of center where faculty/staff can call to schedule a meeting, walk in for support or ask for information as to the appropriate person to contact:

Manoa: ITS Help Desk (956-8883) Kapiolani: Jamie Sickel (jsickel@hawaii.edu)
Hilo: Cynthia Yamaguchi (cynthiae@hawaii.edu) Kauai: Jeffrey Mexia (jmexia@hawaii.edu)
West Oahu: IT Service Center (689-2411) Leeward: Gregory Walker (gmwalker@hawaii.edu)
West Hawaii: Neva Supe-Roque (nevas@hawaii.edu) Maui: Laureen Kodani (ampong@hawaii.edu)
Honolulu: Ross Egloria (egloria@hawaii.edu) Windward: Elizabeth Ratliff (braffet@hawaii.edu)

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How do I request to have a course in Laulima for a semester?

Instructors do NOT need to request CRN based courses, they are automatically processed via Banner. Once your department has input the course information into banner with you as the instructor of record for the course, that course should appear in your Laulima account. You can log into your Laulima account and access your courses by going to https://laulima.hawaii.edu.

If for some reason you are unable to log in OR do not see any of your assigned courses, please let us know via the Request Assistance form.


I am teaching multiple sections of a course, I would like to combine them into one course, how do I request that?

To request a crosslist (combining) of courses, submit a Request Account form. A link to this form can also be found near the bottom of any page in Laulima. In the form click the pull down menu next to "I am requesting a" and select "Grouping (cross listing) of laulima courses". In the first text field enter the course reference numbers (CRN) of the courses you would like to have crosslisted. Please do not leave the first/top text field blank.

NOTE: If you have already added content to one of the sections, please indicate which section (CRN) contains the material. Not all content are able to be transferred and only content from one section can be retained.

 


I need a Laulima site for a University-related project or to develop a course, how can I request that?

To request a non-Banner related Laulima site to either develop future course content or to collaborate on University-related projects, please use the Request Account form. That form can be found linked at the bottom of any page in Laulima. Please include a short title (~15 characters including spaces) and a brief explanation of its purpose in the top field of the form.

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If I run into problems OR my students have technical issues when working with Laulima who can we contact?

Submit a Request Assistance form. In the form be as specific as possible with any problems you are encountering.


When I log into Laulima I don't see any tabs for my courses.

There are many possible reasons why courses do not appear in the tabs. If you do not see a course, please submit a Request Assistance form to Laulima Support.

Possible reasons include:

  • Course has not been created in Laulima yet.
  • You may not have been put into the course yet.
  • Your course may have been hidden.
  • You may have an error in your Laulima user account.

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What browsers/versions are recommended for working with Laulima?

To access Laulima use one of the following browsers, note that Mozilla Firefox ESR appears to be the most stable and consistent when working with Laulima:

Windows
Mozilla Firefox ESR
Apple Safari
Note that Internet Explorer/Edge is not currently recommend for submitting work or taking tests in Laulima.

Macintosh
Mozilla Firefox ESR
Apple Safari

Other platforms
Mozilla Firefox ESR


Why doesn't the spell checker work with some browsers like Firefox?

Some browser's built-in spell check system is incompatable with the rich text editor (FCKeditor) in Laulima, like Firefox. So, if you need spell checking while using the rich text editor, your only option at this point is to use Internet Explorer and install the free ieSpell tool.

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I am use to using Question Sets when creating my quizzes in WebCT. Does Laulima have this capability?

Yes, you can refer to the Tests & Quizzes or Assignments, Tests and Surveys documents on our TALENT manuals site.

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How do I set up WebDAV to work with Laulima?

If you want to be able to upload/download multiple files via the WebDAV protocol, you can refer to the following page:
http://www.hawaii.edu/askus/1113

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