University of Hawaii Community Colleges
Instructional Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: Kapiolani Community College
Program: Dental Assisting

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The last comprehensive review for this program was on 2013, and can be viewed at:
STEM Program

Program Description

Program Description

The Dental Assisting Program at Kapi’olani Community College provides the education needed for students to work in the dental offices. Students receive intensive instruction in basic dental operatory and laboratory skills and dental terminology.  Graduates of the program receive a Certificate of Completion (effective Fall 2014, this will be a Certificate of Competence).

Dental assistants work with dentists during examination and treatment of patients. They prepare patients for various procedures, pass and retrieve instruments and materials, operate the high-volume evacuation system, and implement OSHA-recommended infection control procedures. In addition, dental assistants take impressions for study models; fabricate individualized trays; take, process, and mount dental radiographs; and prepare impression and restorative materials. Dental assistants are often responsible for providing follow-up oral health care information to the patients.

Dental Assisting Program Mission Statement

The mission of Kapi’olani Community College’s Health Education Unit is to develop and deliver student-centered health career programs that employ industry standards through partnerships with the healthcare community by:

The mission of the Dental Assiting Program is to follow the Health Education Unit as well as to serve the needs of the Dental health community by:

Part I. Quantitative Indicators

Overall Program Health: Cautionary

Majors Included: DENT     Program CIP: 51.0601

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
1 New & Replacement Positions (State) 73 69 64 Unhealthy
2 *New & Replacement Positions (County Prorated) 55 49 42
3 *Number of Majors 13 11.5 6.5
3a     Number of Majors Native Hawaiian 3 2 0
3b     Fall Full-Time 74% 75% 55%
3c     Fall Part-Time 26% 25% 45%
3d     Fall Part-Time who are Full-Time in System 5% 0% 0%
3e     Spring Full-Time 43% 100% 0%
3f     Spring Part-Time 57% 0% 100%
3g     Spring Part-Time who are Full-Time in System 0% 0% 0%
4 SSH Program Majors in Program Classes 256 320 99
5 SSH Non-Majors in Program Classes 145 224 46
6 SSH in All Program Classes 401 544 145
7 FTE Enrollment in Program Classes 13 18 5
8 Total Number of Classes Taught 25 26 15

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
9 Average Class Size 8.0 10.5 4.8 Healthy
10 *Fill Rate 71.7% 97.1% 39.1%
11 FTE BOR Appointed Faculty 1 1 1
12 *Majors to FTE BOR Appointed Faculty 13 11.5 6.5
13 Majors to Analytic FTE Faculty 7.2 6.2 6.1
13a Analytic FTE Faculty 1.8 1.9 1.1
14 Overall Program Budget Allocation $135,333 $118,438 $49,088
14a General Funded Budget Allocation $135,333 $96,332 $38,472
14b Special/Federal Budget Allocation $0 $0 $0
14c Tuition and Fees $0 $22,106 $10,616
15 Cost per SSH $337 $218 $339
16 Number of Low-Enrolled (<10) Classes 18 11 15
*Data element used in health call calculation Last Updated: January 27, 2014

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
17 Successful Completion (Equivalent C or Higher) 94% 93% 99% Cautionary
18 Withdrawals (Grade = W) 10 0 1
19 *Persistence Fall to Spring 26.3% 12.5% 18.1%
19a Persistence Fall to Fall     9%
20 *Unduplicated Degrees/Certificates Awarded 11 8 20
20a Degrees Awarded 0 0 0
20b Certificates of Achievement Awarded 0 0 0
20c Advanced Professional Certificates Awarded 0 0 0
20d Other Certificates Awarded 11 8 20
21 External Licensing Exams Passed   Not Reported Not Reported
22 Transfers to UH 4-yr 1 0 3
22a Transfers with credential from program 0 0 0
22b Transfers without credential from program 1 0 3

Distance Education:
Completely On-line Classes
Program Year  
10-11 11-12 12-13
23 Number of Distance Education Classes Taught 0 0 0  
24 Enrollments Distance Education Classes N/A N/A N/A
25 Fill Rate N/A N/A N/A
26 Successful Completion (Equivalent C or Higher) N/A N/A N/A
27 Withdrawals (Grade = W) N/A N/A N/A
28 Persistence (Fall to Spring Not Limited to Distance Education) N/A N/A N/A

Perkins IV Core Indicators
Goal Actual Met  
29 1P1 Technical Skills Attainment 90.00 100.00 Met  
30 2P1 Completion 50.00 0.00 Not Met
31 3P1 Student Retention or Transfer 74.25 50.00 Not Met
32 4P1 Student Placement 60.00 62.50 Met
33 5P1 Nontraditional Participation 17.00 0.00 Not Met
34 5P2 Nontraditional Completion 15.25 0 Not Met

Performance Funding Program Year  
10-11 11-12 12-13
35 Number of Degrees and Certificates     0  
36 Number of Degrees and Certificates Native Hawaiian     0
37 Number of Degrees and Certificates STEM     0
38 Number of Pell Recipients     0
39 Number of Transfers to UH 4-yr     3
*Data element used in health call calculation Last Updated: January 27, 2014
Glossary | Health Call Scoring Rubric

Part II. Analysis of the Program


 2.  New & Replacement Positions (County Prorated)   2010-11 – 55; 2011-2012—49; and 2012-2013-- 42


Demand Indicator 2, which reflects new and replacement positions for the County has an average of 42 positions annually --  an increase of about 4% over last year.  The data shows that the program score is "Unhealthy" because the benchmark is less than .5, meaning the program is not training enough students to meet the demand.  However, KCC is one of 2 public training programs (the other is at UH Maui College) and at least 3 private training programs (Heald College, Hawai’i School of Dental Arts, Red Cross).  KCC graduated 73 students in academic years (AY) 11,12 and 13 or about 48.5% of the county need.

In addition, the majority of entry-level dental assistants in the state of Hawai’i are trained on the job because certification is not required in this state. Thus the unhealthy score does not reflect the number of graduates trained at institutions beyond the UHCC institutions.

3. Number of Majors 14 13  12


Demand Indicator 3, speaks about the Number of Majors, but only counts the students who entered in the Fall semester.  For AY years 2011 through 2013 a total of 76 students enrolled in the program.  We admit each semester (Fall and Spring) as well as the summer of 2011.

Demand for the Dental Assisting program increased during this time period largely due to the tuition support students received by means of the Federal Government’s Workforce Development grant monies through the Ulu Pono Project and now the C3T grant.  These grants provided educational opportunities for the unemployed or under-employed students who would otherwise have no means of participating in higher education programs.  KCC’s Dental Assisting was the first program to provide training to Ulu Pono students in the Summer of 2010 and one of the first programs to work with the C3T grant.  The Ulu Pono project training concluded in February 2012, but employment assistance continues for grant recipients.   Dental Assistants’ compensation after completion continues to be at around $30,000 annually, which falls below living wage standards.


10. Fill Rate:  71.7%            97.1%             39.1%

Program enrollment dropped for AY 13 because the new two-semester Certificate of Achievement (CA) program was launched.   The new CA program will be eligible for external accreditation.  Accreditation standards limit the number of students in terms of student-teacher ratios and physical space and resources.  The target enrollment going forward will be 12 students per semester.  Some students will exit the program after the first semester with the current Certificate of Completion.  Many of the applicants for AY 14 appear to have completed most of the General Education (GEN ED) required for the CA.  The addition of the GEN ED requirements for the AS may have contributed to the small applicant pool.

12. Majors to FTE BOR appointed faculty   13, 11.5, 6.5

The Dental Assisting Program is currently the only Health Sciences program with only one FTE G-funded position because it is a one-semester program.  The efficiency analytic #13A, across the last three years shows the FTE faculty to be 1.8, 1.9 and 1.1.  This means that delivery of the program offerings requires lecturers.

In addition, external accreditation sets student-teacher ratio for labs at one instructor for every six students.  As with many other health professions, it is difficult to attract lecturers from industry with part-time positions because it often means leaving higher compensation and a much better benefits package.


19.  Persistence (Fall to Spring)

Persistence rates show student continuing from Fall to Spring.  26.3%, 26% & 13%.  The Dental Assisting Certificate of Completion (soon to be Certificate of Competence) is a one-semester program which accepted students in both Fall and Spring semesters.  The Data analyzed reflects only students entering in Fall semesters and does not take into account those who entered in the Spring or Summer. (There was an additional special Summer 2011 cohort).

When the new CA program started in the Fall of 2012, no CC graduates elected to continue to the Spring 2013 semester.  Instead the 3 enrollees were graduates of previous years.

A poor persistence rate was anticipated for the initial years of the program offering since it is not yet accredited.  Once accreditation is granted it is anticipated that persistence will improve dramatically.

20. Unduplicated Degrees/Certificates Awarded    0 11        8

The Certificate of Achievement completer in academic year 2103-14 is expected to increase the certificate count.


Perkins indicator 2P1 sets State goals for program completion at 50%.  The actual percentage is reported to be “zero”.  Clearly there is a need to investigate the this data finding as the Certificate of Completion data are follows:  Fall 2010: 14/14 – 100%; Spring 2011:  11/12 – 92%; Summer 2011:  8/9 89%; Fall 2011:  18/18 – 100%; Spring 2012:  15/16- 94%; Fall 2012:  6/7 86%, Spring 2013:  3/3 – 100%.

3P1 represents Student Retention or Transfer.  The State goal is 74.25% and the program is reported to have achieved 50.0%.  Student retention and transfer are not relevant to the Dental program as it is one semester program.

4P1/5P1 are the State goals for nontraditional students and the data show that males are underpresented in the program during this report period.

Part III. Action Plan

Part III. Action Plan

Long term plans for the Dental Assisting program are guided by the college’s strategic plan.  In the intermediate term, plans are guided by the program’s three-year comprehensive program review (CPR).  The actions indicated in this report provide short term measures which will contribute to the goals of the three year comprehensive program review, aligned with the college’s strategic plan

The focus for the program for the period of this report was on developing the new Certificate of Achievement program.  Awarding the CA is expected to positively impact the effectiveness indicator.  The CA program consists of a 2-semesters, 26  credits in Dental Assisting, as well as 13 credits of general education support coursework.  In addition, the 2 semester program should improve student retention - Perkins Indicator 3P1 and perhaps attract males into the program, P41/P51.

The plan of action is to submit an application for program accreditation by the American Dental Association Commission of Dental Accreditation in the Fall of 2013.  Program accrediation is expected to attract a more academically oriented student which may increase demand through enrollment of students wanting to become dental hygienists.

Part IV. Resource Implications

Part IV.  Resource Implications (physical, human, financial)

Accreditation standards place limits on enrollment because of student-teacher ratios (1:6).  Because of this an additional section of labs will be required.  The standards also impact resource/space needs.  There must be only five students per operatory during lab times.  State law requires a licensed dentist be present when patients are brought into the clinic.   Program content and hours were increased to comply with accreditation standards.  The initial accreditation application fee is $10,000 and was submitted along with the self-study in October 2013.  Additional equipment and technology will need to be procured (in particular x-ray equipment and software for digital x-rays and practice management) prior to the site visit in Spring of 2014.

Program Student Learning Outcomes

For the 2012-2013 program year, some or all of the following P-SLOs were reviewed by the program:

this year?
Program Student Learning Outcomes


Assimilate and apply relevant knowledge necessary to function competently in dental assisting.


Perform technical and clinical skills necessary to function competently in dental assisting .


Maintain professional & ethical behavior as a healthcare provider.


Communicates & interacts appropriately & effectively.


Incorporate knowledge of multicultural perspectives to meet the needs of diverse populations


Implement plan to achieve standard of patient care in a variety of clinical settings.


Perform at the entry-level job description of a dental assistant.


Demonstrate competency in the knowledge and skill required to systematically collect diagnostic data.


Demonstrate competency in the knowledge and skill required for business office procedures.


Develop competence in taking diagnostically acceptable radiographs on a variety of patients.


Utilize materials learned in classes to prepare for the Dental Assisting National Board Certification exams.


Perform at the entry-level in a specialty practice as a dental assistant.

A) Evidence of Industry Validation

Employer surverys were sent out in July of 2014.  The data has not been fully analyzed of compiled as of this report, however initial reviews point toward high satisfaction ratings.  The full report should be available by the time of the Initial Accreditation site visit in Spring of 2014.

B) Expected Level Achievement

It is expected that all program completers will meet the Program learning outcomes.  An attrition rate of less than 15% is expected.

C) Courses Assessed

All DENT 100 level courses (first semester, Certificate of Competence) have been assessed.  Second semester DENT 200 level courses (Certificate of Achievement) will be assessed in AY 2014.

D) Assessment Strategy/Instrument

Most PSLO's were assessed using examinations, and/or evaluations by the clinical externship instructors and supervisors.  A new clinical rubric has been developed and should be put into use for Spring 2014.

E) Results of Program Assessment

The Certificate of Achievement in Dental Assisting is new and has not yet been fully assessed.

F) Other Comments

The Dental Assisting Program is applying for initial accreditation by the Commission of Dental Accreditation.  A self-study was submitted for review in October 2013 with the site visit being planned for Spring 2014.

Counseling SLOs for use across campus were developed in 2010.  Since that time, units have assessed these SLOs.  Completed templates and summaries of the assessment cycle for counseling support of this program are available at the OFIE website at

In an effort to better align terminology and respond to feedback gained in previous assessment cycles, on November 21 and 22, 2013, an assessment retreat was held to revise these SLOs.  The revised Counseling SLOs will be assessed in the upcoming year.

G) Next Steps

As we receive recommendations from the accrediting agency, the Dental Assisting program will take steps to address each one and compile the necessary data to assure compliance with accreditation standards.