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What We Do

COVID-19 Update: Please send all claims and documents to the Office of Risk Management by email (, campus mail, or USPS mail. The Office of Risk Management remains open by appointment only.

The Office of Risk Management (ORM) is a resource for University of Hawaiʻi administrators, faculty and staff to identify and manage risks associated with their activities in order to reduce losses, maintain financial stability and protect university resources.

We coordinate UH’s risk management efforts and administer UH’s program of insurance and self-insurance, oversight of insurance claims and development of various risk and loss control programs.


  • Consultations
  • Loss prevention guidance
  • Insurance procurement and management
  • Claims handling
  • Process requests for proof of insurance, waivers, and county indemnification approvals.

To ensure quality customer service, please complete and submit an Request Assistance Form (PDF).


  (808) 956-7243


7:45 a.m.–4:30 p.m. (HST)
(Closed on State Holidays)

Leadership and Staff

Jan Gouveia, Vice President for Administration

Last modified: January 20, 2022
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