The Loan Collection Office handles the collection of campus-based loans for the ten campuses of the University of Hawaii. The campus-based loans include State Higher Education Loans and Hawaii Educator Loans
ECSI is the billing agency for the University of Hawaii's campus-based loans. ECSI is located in Pennsylvania. To use their interactive Voice Response System, dial 1 (888) 549-3274. Or you can log on to their website at https://heartland.ecsi.net/
Scroll down or click on a topic below for more information:
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Repayment Options
Original Repayment Plan:
Your original repayment schedule was included with your exit interview documents. If you did not complete an exit interview, please contact ECSI at 1 (888) 549-3274.
Alternate Repayment Arrangements:
If you are having difficulty making your payments, you may be able to change your payment plan. Deferment option is available if you qualify.
Refer to your student loan promissory note for your individual repayment options. If you have any questions, please contact ECSI at 1 (888) 549-3274.
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Student Loan Default
There are serious consequences for defaulting on your student loan that may include, but are not limited to:
- Denial of University services such as academic transcripts, diplomas, registration for classes, etc…
- Credit bureau reporting
- Withholding of tax refunds
- Loan acceleration where the entire balance becomes immediately due and payable
- Loss of deferment and cancellation benefits
- Denial or suspension of professional and vocational licenses
- Assignment of loan to a collection agency
- Litigation
- Assessment of late charges, collection fees, attorney fees, court costs, and other fees.
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Student Loan Links
For payment information or to obtain a deferment form, contact Heartland ECSI:
ECSI
Students/Borrowers Payments:
ECSI
P.O. Box 1287
Moon Township, PA 15108
Paperwork
ECSI
P.O. Box 1289
Moon Township, PA 15108
https://heartland.ecsi.net/
The following agencies have been contracted by the University of Hawaii to collect its defaulted student loans:
Coast Professional
P.O. Box 2876
West Monroe, LA 71294
Phone: (888) 815-2843
https://www.coastprofessional.com
Email: campusmail@coastprofessional.com
General Revenue Corporation
PO Box 495999
Cincinnati, OH 45249
Phone: (888) 710-6818 or (800) 234-1472
https://www.generalrevenue.com
Radius Global Solutions
PO Box 1758
Salem, NH 03079
Phone: (800) 208-5076 or (800) 394-4300
https://www.radiusgs.com
Reliant Capital Solutions
670 Cross Pointe Road
Gahanna OH 43230
Phone: (866) 837-5096
https://www.reliantcapitalsolutions.com
Email: studentaccount@reliant-cap.com
Williams & Fudge
P.O. Box 11590
Rock Hill, SC 29731
Phone: (800) 551-5772.
https://www.wfcorp.com