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Password Reset

If you forgot your UH password, remember that it is case sensitive and must meet all of the of the following:
  • at least 8 characters in length (maximum of 32)
  • at least one lowercase character
  • at least one uppercase character
  • at least one numerical character
  • at least one special character

If the password you are entering does not fulfill these requirements, you are entering the wrong password and will likely need to have it reset. You can do so online at the Check Status of UH Username page. When you initially activated your UH Username, you were asked to select two questions and provide the appropriate answers. These two questions will now be used to verify that it is in fact you requesting to reset your password.  If the answers to your questions do not match your initial response, you will need to visit a campus office (listed below) to reset your password in person. You must provide an official government-issued photo ID (e.g. driver’s license, military ID, state ID or passport). The new password could take up to 5 minutes to process before it is available for use.

Note: Most offices are closed on weekends and State holidays. Office hours may vary from what is listed below, so it is recommended that you call ahead.

Password Reset Campus Locations (PDF)

Community Colleges

 

Hawai’i Community College

Manono Campus

    • Location: Building 379
    • Hours: Monday – Friday, 8:00 am – 4:30pm
    • Phone: (808) 934-2720
    • Email: Counseling Staff Dept (hawccssc@hawaii.edu)

Palamanui Campus

    • Location: Administration Office, Bldg D, Room 171
    • Hours: Monday – Friday, 8:00 am – 4:30pm
    • Phone: (808) 969-8803
    • Email: Joeanne Losalio-Watson (joeanne@hawaii.edu)

 

Honolulu Community College

 

Kapi’olani Community College

 

Kaua’i Community College
  • Location: Learning Resource Center (LRC), Room 120, Studio C
  • Hours: Monday – Thursday, 8:00 am – 4:30 pm; Friday 8:00 am – 12:00 pm noon
  • Phone: (808) 245-8342

 

Leeward Community College
  • Location: Help Desk, LC – 101
  • Hours: Monday – Friday, 8:00 am – 4:00 pm
  • Phone: (808) 455-0273
  • Email: lcchelp@hawaii.edu

 

UH Maui College
  • Location: Ka’a’ike 203
  • Hours: Monday – Friday, 8:30 am – 4:30 pm
  • Phone: (808) 984-3283
  • Email: uhmchelp@hawaii.edu
  • Website: http://maui.hawaii.edu/it

 

Windward Community College
  • Location: Computing Services, Library Learning Commons (LLC) 113
  • Hours: Monday – Friday, 8:00 am – 4:00 pm (Hours may vary. Call ahead to schedule an appointment.)
  • Phone: (808) 235-7314
  • Email: wcc-help@lists.hawaii.edu

 

Universities

 

University of Hawai’i at Hilo
  • Location: Help Desk, UCB 120
  • Hours: Monday – Friday, 8:00 am – 4:30 pm
  • Phone: (808) 932-7040

 

University of Hawai’i at Mānoa

ITS Help Desk

ITS Labs

 

University of Hawai’i – West O’ahu
  • Location: IT Service Center, Library, 1st Floor
  • Hours: Monday – Friday, 8:00 am – 4:30 pm
  • Phone: (808) 689-2411
  • Email: uhwohelp@hawaii.edu
  • Website: http://www.uhwo.hawaii.edu