Your search for "policy/itpolicy.html"" returned 305 results
- May I pick any name for my first.last email alias?
You may have only one first.last email alias active at any one time. The first.last email alias should be closely related to your full name. The following are guidelines for selecting your first.last email alias: first.last first.last.gen - UH Account Privacy Policy
Under normal circumstances, email is considered private and is not subject to audit or review except as stated in UH Executive Policy E2.210: “Use and Management of Information Technology Resources”. UH Systemwide Policies and Procedures - Using LDAP with Email Clients
ITS has a Lightweight Directory Access Protocol (LDAP) server available for use by the UH community. For faculty and staff directory listings, a public search of the ITS LDAP directory from your email client might be useful when you need to sen - List Owner's Responsibilities
A list owner is entrusted with its members’ personal information (email address and name), and this carries certain responsibilities with regards to ensuring privacy and security. You must determine what level of security is most appropriate fo - UH Account Closure
Students, Non-retiring Faculty/Staff, and UH Affiliates Retiring Faculty/Staff, and Emeriti Deceased Student or Employee/Affiliate UH Account Termination Student, Non-retiring Faculty/Staff, and UH Affiliate Students who ar - DMCA Takedown Procedures at UH
A Digital Millennium Copyright Act (DMCA) infringement notice (also known as a DMCA takedown notice) is sent to the University when unauthorized copyrighted materials are found by copyright owners and/or their agents. The takedown notice includ - UH Login Multi-Factor Authentication (MFA) - Logging in with MFA
This article explains how to login through the UH Login page using the different MFA methods. Please note that ITS strongly recommends that you setup at least two devices for MFA. *As of December 30, 2023, the traditional Duo prompt has been replace - Information Security Policy (E2.214)
Prepared by Office of Vice President for Information Technology & CIO and the Office of Vice President for Legal Affairs and University General Counsel Please click the following URL for the most recent version of the University of Hawai‘i - Basic Online Services for Students, Faculty, and Staff
Your UH Username is valid for the duration of your affiliation with the University of Hawaii. Students must be currently enrolled in good standing; faculty and staff must be current employees of UH. For eligibility requirements and procedures for obt - Securing your Computer & Protecting your Information
[Print Friendly Version] Use of all University of Hawaii information Technology Resources are governed by UH Executive Policy: E2.210 — Use and Management of Information Technology Resources. Continued use of your UH Use - How do I request a new LISTSERV list?
Login to the LISTSERV request page with your UH username and password. Follow the instructions on the page. You will need to supply a name for the new list (must include a hyphen), provide a description, and select one of the configur - Basic Guidelines for University of Hawaii Webpages
Though ITS does not wish to stifle creativity for any departmental webpage, there needs to be a concerted effort to adhere to at least some minimal set of standards. Here are some guidelines (in no particular order) which you may consider: Dep - Policies
Use and Management of Information Technology Resource Policy (E2.210): Please Read and understand the responsibility of owning and using an account here at UH. Student Conduct Code - UH Student Account Information
Creating Your UH Account You may request your UH Username online from the UH Username Management page by clicking on the "Get a UH Username!" link. Your UH Username should be ready within six minutes. Most services, such as MyUH, will be a - UH Staff/Faculty Account Information
Creating Your UH Account You may request your UH Username online from the UH Username Management page by clicking on the "Get a UH Username!" link. Your UH Username should be ready within six minutes. Most services, such as MyUH, will be a - UH Affiliate Account Information
Creating Your UH Account Before you can get your UH Username from the online request system, ITS requires a memo from your sponsoring UH department or office on departmental letterhead identifying you and officially requesting that you have access t - Mobile Phishing
People enjoy the convenience of their mobile device to read e-mail, check account balances, and pay bills. It’s possible to become a victim to a phishing scam while on a mobile device. Sometimes it could be difficult to tell you are on a phishi - IT Policy and Guidelines: UH Manoa Wireless Networks
As with all shared resources of the University, policies and guidelines are established to ensure equitable and reliable access to limited resources for all members of the University community. The UH Manoa network infrastructure is considered to be - Spaces for Google@UH Chat
Spaces in Google@UH Chat can be used to communicate with a group of people or an organization about a topic, project, or shared interest. For example, you can create a space to discuss timelines for a future marketing campaign. With spaces you can: - Personal Home Page Policies
The server that the UH Personal Home Pages resides on is administered by Information Technology Services (ITS) and is intended to allow faculty, staff, and students space to create personal home pages. We wish to retain the ability to publish pages f - Moving Mail to hard drive - Mac Mail
Setup Mac Mail for IMAP To launch Mac Mail, double click on your hard drive, then double click on the Applications folder, then double click on the Mail icon. If this is not the first time you are setting up Mac Mail, go to the &quo - Emailing a Form from the hosted web servers
Previously, we offered a perl script, pipeline.pl, to email a form. But, for security reasons, that script has been removed from our servers. Instead, we suggest you use the "mailto:" action of an HTML form: The "mailto:" action - ITS TELECOM REQUEST (TR) FORM
PURPOSE: This new online form replaces Form 1A Telecommunications Request (TR) and should be completed for all telephone, data, and other telecommunications service requests except for those requiring Department of Accounting & General Servi - How to Turn on Google Consumer Apps for Your Google@UH Account
Open your web browser to https://www.hawaii.edu/google/extra Figure 1. Google@UH Consumer Apps Click the Login button. Login with your UH Username and password, for which you want to turn on Consumer Apps. - Creating Personal Homepages
Welcome to Creating Personal Homepages. One of the privileges of having a UH Username is that you are allowed to create a personal homepage in your account that is viewable to the world. PLEASE READ! Pages which include offensive images or sounds - How do I request a first.last email alias?
Staff or Faculty may request a first.last by going to https://www.hawaii.edu/username, click on "Manage My UH Username" and log in with your UH Username and password. After logging in, click on the "first.last Email Alias" li - Adding a Page Counter to your Personal Homepage
ITS has installed a simple system for tracking page visits, and for displaying visit counts. There are two steps: Add the string: <!--#exec cgi="/cgi-bin/counter"--> to your page. Set the "executable&quo - UH POLICY: Official Campus Domain Names
The chancellors of the 10 University of Hawaii campuses decided in 2002 and subsequently reaffirmed standardization of campus domain names as follows:manoa.hawaii.eduhilo.hawaii.eduwestoahu.hawaii.eduhawaii.hawaii.eduhonolulu.hawaii.edukapiola - Proofpoint Personal Email Quarantine
Personal Quarantine Quarantine Daily Digest Quarantine Web Portal Spam vs. Low Priority Turning On Restrictive (Spam and Low Priority) Filtering Accessing Your Personal Quarantine Releasing Quarantined Email to You - Backing Up Thunderbird Emails for MacOS
Please note that this documentation assumes you have set up your email in Thunderbird with IMAP or POP3. If you do not already have IMAP/POP3 enabled in your email address settings you will first need to enable less secure apps in Google. Instructi - 'Ohana Google@UH Storage Policy and Quotas
This AskUs article applies specifically to Google@UH Storage Limitations and Quotas for our 'Ohana users (users who are no longer active students, staff, faculty, or other affiliates). If you are an active student, staff, faculty, or affiliate, pleas - How do I set a vacation message for my Google@UH Gmail account?
The following steps will setup an automated vacation message for your Google@UH Gmail account. This vacation message will be sent in response to any incoming email messages you receive during the time period specified. Open your web brow - Google@UH Storage Policy and Quotas
In 2021, Google announced a new storage policy which will move our Google domain from unlimited storage to pooled storage across all Google@UH accounts by July 2024. This means that each Google@UH account’s use of Gmail, Drive, and Photos, in a - Counter for UH Department Pages (Count.cgi)
Note: Only University of Hawaii departments with directories on the ITS server (accessible via http://www.hawaii.edu/departmentname) will be able to use this counter. Personal home pages (http://www2.hawaii.edu) and those on other servers will not be - Moving email to local storage - Thunderbird
This article describes how to move your email from the Google server to your computer's local storage using the Thunderbird email program. You may want to do this from time to time to archive old email, or if you are nearing your email quota. Setup - What is spam?
Spam is unsolicited email messages sent to your account. Spam is also referred to as "unsolicited commercial email" and "unsolicited bulk email". They range from harmless advertising to potentially offensive (complete with picture - Copyright in the Digital Age
Intellectual property is the lifeblood of a university, and all members of the university community should respect the work of others inside and outside the academy. University of Hawaii Executive Policy E2.210: "Use and Management of Informatio - Safari Information (Mac)
General Information "The best browser for your Mac is the one that comes with your Mac. Safari is faster and more energy efficient than other browsers, so sites are more responsive and your notebook battery lasts longer between charges. Built-i - Sensitive Information Paper Document Disposal
Sensitive information is defined in UH Policy E2.214 and includes information like social security number, student records, health information, personal financial information, drivers license numbers, etc. If sensitive UH information is disclosed it - Multi-Factor Authentication (MFA) Requirement for UH Faculty, Students, and Staff
The US Department of Education Federal Student Aid Office has notified higher education institutions that the Federal Trade Commission (FTC) amended their Standards for Safeguarding Customer Information (Safeguards Rule) component of the Gramm-Leach- - Drupal @ UH
What is Drupal? What version of Drupal is ITS running? How do I request a Drupal Site? Where can I get more information regarding Drupal @ UH? Is there a list of Drupal modules that are supported by ITS? I do not see a - Google@UH Documentation
Google@UH Services and Terms Google@UH is the University of Hawaii's implementation of Google Workspace for Education. Google@UH Services are provided to UH users for instituational use and by using Google@UH Services, users agree to abide by&n - Updating WordPress on Hosted Departmental Sites
Setting Administration over SSL Before starting any updates, the first thing you should do is setup 'Administration Over SSL' for your wordpress site. This is because if updates are done using http, your authentication information could be tra - IT Security @ UH
General Information Getting your PC unblocked on the UH Network Password Guidelines Securely Deleting Electronic Information Securing Your Desktop Compute - Getting setup for Multi-Factor Authentication (MFA)
Step 1: Decide which method of authentication you wish to use Step 2: Decide which two devices you want to use ITS strongly recommends that you setup at least two devices for MFA. This is so that if one of your devices becomes unavailabl - UH VPN setup - Windows SoftEther Client
The following are instructions on how to connect to the UH VPN service from a Windows computer by using the SoftEther client. Depending on what version of Windows you have, there may be minor differences between the appearance of your screen and the - Online Services for 'Ohana
‘Ohana is Hawaiian for "extended family" and is very inclusive. At the University of Hawaii, ‘Ohana refers to the group of individuals consisting of alumni, former faculty or staff, and former University department affiliates wh - ITS Template Guide
1. Save the template that you want to use from the index page onto your computer For Macs: go to “File” and then to “Download Linked File.” For Windows: right click and go to “Save Target As.” Imm - UH Account Requirements
Account Eligibility Username Rules and Guidlines Account Eligibility You must be a faculty, staff, or registered student with University of Hawai'i to obtain a UH Username. Emerti faculty and UH affiliates are also allowed. Your UH U - Where can I find documentation for SAS software?
Documentation for SAS software is available in many formats including an HTML-based online library, a PDF version and SAS books. For the latest information, go to http://support.sas.com/documentation/onlinedoc/index.html. - How does the Meridian Integrated Conference Bridge Work?
To use the Meridian Integrated Conference Bridge, the participants dial a pre-assigned phone number, enter a password, and are prompted to "speak their name". A conference can begin two minutes before the specified time and an individual ma - Google@UH Consumer Apps FAQ
Under an agreement with Google, the University of Hawaii (UH) offers two types of Google applications through Google@UH: Core applications (Core Apps) and Consumer applications (Consumer Apps). To use the Consumer Apps with your Google@UH account, yo - UH ITS SurveyShare
UH SurveyShare √ SurveyShare Features √ Request a SurveyShare Account √ Institutional Review Board √ Broadcasting √ Frequently Asked Questions (FAQ's) √ Resources √ Contact Information The Universit - Digitally Signing PDFs using Acrobat DC
Electronic or digital signing must adhere to University policies, including EP 2.218. Using a Digital ID to sign a PDF What is a Digital ID? A digital ID is like an electronic driver’s license or passport that proves your identity. A digital - ITS Telecom Update Account Information Form
Purpose: This new online form replaces Forms 2, 2A and 4 and should be completed to make the following changes: Update the user name for existing lines. Change ownership of line(s) from one department to another. Update equipment a - Spam at the University of Hawaii
Spam on the Google@UH email service is managed by Google. Email messages that Google deems highly likely to be spam will not be delivered to your mailbox and are instead placed in the folder labeled "Spam" (or "Gmail/Spam" if usin - Purchasing Computers for UH Departments
This article Askus 1264 is intended for UH departmental computer purchases. UH departments may use either the NASPO ValuePoint Contract Price List 24-03 or follow UH Small Purchasing procedures (APM A8.250). The State Procurement Office (SPO) issued - Setting up UHM Wireless on Windows 11
These instructions are for setting up access to the UHM broadcasted wireless SSID at the UH-Manoa campus when using Windows 11. Press Windows key + I key to open the Settings. Select Network & internet from the ch - Why am I getting all this spam?
Spammers (the people who send spam) "harvest" email addresses from various places. If you have done anything on the Internet at all (register a software product, participated in a online discussion board), your address could potentially be - How do I create a repeating event in Google@UH Calendar?
To create a repeating event, follow these steps: Create an event and click on "edit event details". To modify an existing event, click on its title, or click on the event and select "edit event details". Check th - What can I do about spam?
Look over your Inbox and manually delete messages that seem suspicious before you begin reading your new messages. Examples of suspicious messages include: messages with missing or strange subject lines messages with att - Server Side Includes (SSI)
Server Side Includes (SSI) is a simple interpreted server-side scripting language used for webpages. The most common use of SSI is to include the contents of one or more files that are hosted on a web server into a single webpage. To include the con - Which web browsers are supported for Google@UH Gmail?
Web browsers supported by Google includes, but is not limited to: FireFox 2.0 and higher Internet Explorer 6.0 and higher Safari 3.0 and higher Other supported browsers Please note that even though Google's brow - UH Account Management and Changes
You must activate your UH account before you can use your UH Email (Note: This was called an UH Email Account previous to September 2004). After your UH account is activated, your email address is your UH username with @hawaii.edu (e.g. the username - Open Source Software Alternatives
This is a brief list of open source software alternatives for paid consumer software suites and applications. The information is provided for convenience and does not implicitly or explicitly constitute an endorsement or recommendation for any of the - Laulima: Upload & Download Multiple Files via WebDAV
Laulima: Upload & Download Multiple Files via WebDAV WebDAV stands for "Web-based Distributed Authoring and Versioning”. WebDAV can be used to manage files (eg. upload/download) on remote web servers (eg. Laulima). The interface is si - What is Offline mode in Google@UH Gmail?
Offline mode allows users to access their email with no or limited internet access. Any changes you make to your account or emails you send will take effect once you have a good and stable internet connection. In this mode you will not receive any me - Enabling Screen Lock on Windows
Before learning about the different ways of initiating the lock screen, you must set a password first. This is done by going through the Accounts settings. Windows 10 Setting/Changing a Password Open the Settings Window. You can do this by c - ITS Data Backup Policy
The following information is provided to help users of Information Technology Services (ITS) systems understand the nature of the ITS backup procedures and the availability of information beyond the date on which it is deleted by the users. ITS back - The UH Identity Management System
The University of Hawai'i Identity Management System (UHIMS) collects and consolidates information concerning people associated with the University so that UH may better establish and manage a single, permanent identity for each person. This unique i - Network Etiquette
Certain situations call for proper protocol to be observed. In bowling, one does not interrupt the person bowling in adjacent lanes by throwing the ball while they are already in the process of doing so. In tennis, returning a ball that is obviously - Duo Mobile app 4.0 update
Overview The Duo Mobile 4.0 version of the app is a significant update to the user interface. This update will be released on the following schedule: For iOS: October 11 through 18, 2021 For Android: October 11 through 15, 2021 - Departmental Website PHP+MySQL Upgrade
In our efforts to provide a better web hosting experience, we will be upgrading PHP from version 8.0 to PHP 8.1, changing from a Prefork MPM (mod_php) to an Event MPM (php-fpm), and upgrading our MySQL servers to RHEL 9 as RHEL 7 is reaching end-of-l - Disposal Guidelines For Unused UH-Owned Computer Equipment
This document is intended to assist University of Hawai‘i departments who wish to dispose of computer equipment that may still be useful to others. These guidelines are not intended to replace any Administrative Procedures, so be sure to consul - Student Conduct Code
The following is a list of Student Conduct Codes for the various campuses within the University of Hawaii system. UH Mānoa: http://studentaffairs.manoa.hawaii.edu/policies/conduct_code/ UH Hilo: http://www.uhh.hawaii.edu/studentaffairs/conduc - Getting Started with Departmental Pages
As a UH Department, your staff can have access to the Information Technology Services (ITS) Web servers for putting departmental information online. Getting Space The recommended method for doing this is to have someone in the department who is alr - Web Hosting and Publishing
Welcome to the Web Publishing page. You can create a personal homepage or if you represent an official university entity, you can request Web space on our server for a departmental Web page. Follow the resources below to get started or to enhance yo - Protecting Sensitive Information at UH
The University of Hawai?i (UH) is an extensive and multifaceted organization dedicated to the highest standards of scholarship and service, which requires an open flow of information and communication. Unfortunately, over the last decade, the emergen - Virtual Server: How to Request and Install an SSL Certificate
Summary If you are a valid UH ITS VMware Hosted Customer, you are entitled to a 1-year SSL Certificate at no cost. Procedure Information about the InCommon SSL certificate can be found at InCommon Certificate Program:UH ITS VMWare Hosted Customer - Could you please point me to some basic steps on how to operate the point and click version of SAS? If not, which book should I buy?
Here's two resources.1. Start up SAS 8.2. Click at the top of the windows on "Solutions" then "Analysis" then "Analyst". The Analyst Application will open. Now click on "Help" and then "Using this Window". The Analyst Application reference book is l - McAfee compatibility on macOS Mojave 10.14 and later
How has the installation procedure for new installs changed with newer versions of macOS? Starting with macOS 10.13 (High Sierra) and extending to macOS 10.15 (Catalina), when an application tries to enable a system extension during installati - Virtual Server: File Level Backup Policy
The following information is provided to help virtual server customers of Information Technology Services (ITS) Managed Services understand the nature of the backup procedures if they choose the ITS offered backup service. Virtual servers are requi - What are the different views in Google@UH Calendar?
If you click on the “Day” button, your calendar will display one day of events. The initial day shown will be the current date. If you click on the “Week” button, your calendar will display one week of events. T - Heartbleed OpenSSL Vulnerability Information for System Administrators
On April 7, 2014, a serious vulnerability in the OpenSSL cryptographic software library was exposed. This weakness, dubbed The Heartbleed Bug, allows a remote attacker to access system memory which may contain encryption keys, user credentials or - Kuali Financial System (KFS)
Please refer to the FMO website for more information on the Kuali Financial System (KFS): http://www.fmo.hawaii.edu/financial_systems/index.html - As a parent or guardian how do I pay the tuition for my son/daughter online?
Parents and guardians who have been set up as an Authorized User may logon to: https://epay.hawaii.edu/C24372_tsa/web/login.jsp with their email address and password. Information about being setup as an Authorized User can be found on - Enabling the OpenSSH Client (SSH) on Windows
Overview Starting with Windows 10 1803 (build 17134), Microsoft has enabled OpenSSH within the Command Prompt application as an optional feature. System Requirements Windows 10 version 1803 (build 17134) and above. Enabling the OpenSSH Cl - Creating a Custom Search Engine (CSE) / Create a Search Box for Your Department
Method A: To create a search that will display the results on the same page, use a Custom Search Engine (CSE). There are many options for a CSE. These instructions will get you started with a basic CSE. Login to http://www.google. - Removing the Server/Host key for your sFTP client.
FileZilla Windows 1. Open FileZilla. 2. Under "Edit" menu, select "Settings. 3. In left column, under "Connection, select "SFTP." 4. In right window, highlight they key and click on "Rem - Recycling Electronic Devices SECURELY!
To promote sustainability and conservation of our resources, UH Information Technology Services is coordinating periodic recycling drives for electronic devices for the University of Hawaii System (http://manoa.hawaii.edu/chancellor/sustainability/re - Respondus (Quiz creation tool - Windows)
Respondus is a Microsoft Windows based tool for the offline creation and management of exams which can then be exported for use in Laulima (as QTI zip) or printed. ITS has licensed Respondus for University Faculty and Staff use. M - Approval letter template for requesting the use of a non-hawaii.edu domain name on the UH network
<insert campus/division logo here> <date> TO: <name> <Chancellor | Vice President> FROM: - Enabling Screen Lock on macOS
Enabling the Lock Screen Open your System Preferences. This can be found either in your dock or by clicking on the apple logo in the top-left corner of the screen and selecting "System Preferences" in the drop-down menu. - IT POLICY: UH System Level Domain Names
UH system level units and programs as well as multi-campus programs and initiatives may request a system level domain name in the form: program.hawaii.edu All other units, programs and initiatives must create their subdomain in their respective c - How do I find out what version of Windows I am running?
1. Go to the desktop and right-click on "This PC." Click on "Properties." Your Windows version should be displayed in the section labelled "Windows specifications". or 2. Click Start, type winver in the search - Virtual Server: ITS Customer Backup Policy (non-ITS Backup Solution)
This is a summary of the ITS Customer Backup Policy if customers choose NOT to have their servers backed up by ITS and have their own backup solution. ITS now requires backups for all Virtual Servers. For customers seeking a backup solution outside - Hawaiian Diacritics and Google Docs
ITS has created a Google Docs template called "Hawaiian Words" with selected Hawaiian words and their appropriate diacritical marks. After you add the words to your Autocorrect dictionary in Google Docs, the Hawaiian diacritics will be qu - Thunderbird Information (PC)
General Information Thunderbird, a free email application, allows you to receive, send, and read your electronic mail on your computer. Minimum System Requirements A PC running Windows 10 or later An Intel Pentium 4 or newer (Core i5, 3 - Winmail.dat attachments
When using Microsoft Outlook to send messages with Rich Text Formatting, the recipient receives an attachment called Winmail.dat which cannot be opened. The Winmail.dat attachment includes formatting instructions specific to Rich Text Formatting. To - IT POLICY: UH System Level Website Domain Names
UH system level units and programs as well as multi-campus programs and initiatives may request a system level URL. All UH System URL requests will be categorized within a logical site structure, be it organizational (unit, department, office) or th - Creating/Importing Quiz Questions in Laulima via copy and paste from a Word document
The Tests & Quizzes tool allows for the import (copy and paste from a Word document) of test questions. Types of questions that can be imported include multiple-choice, true-false, fill-in-the-blank, short essay, and multiple-choice with mo - Securing Network Printers and Multi-Function Devices
Network Printers and Multi-Function Devices (MFD) are common in offices because they provide the ability to copy, print, scan, and fax from one central machine that is shared by many. The MFD's typically store information and are connected to the ne - Eduroam Wireless for UH Manoa
The University of Hawai‘i is a member of the eduroam community of research and education institutions who share network resources among its users by allowing visitors access to its campus Wi-Fi. UH faculty, staff, and students who visi - Adobe Reader Information (PC)
General Information Adobe Reader, available free from Adobe, allows you to view and print files saved in Adobe Portable Document Format (pdf). To create PDFs, including form-fillable PDFs, use Adobe Acrobat or another PDF creator software of your c - Security (or lack of it) on the Internet
The modern age of surfing the internet has produced many ways for unwanted email (spam) to get to you. Some are annoying by sending you unwanted information about a product being sold, but others more recently are highly invasive with potential of id - Installing and Using Find_SSNs on Linux and Solaris
This article is intended for Facutly/Staff who may have certain types of PI (personal information) located on a computer, running the Linux or Solaris operating systems. Overview: Find_SSNs is a piece of software written in python at VirginiaTech t - Creating an ELOG
1. Login to http://www.hawaii.edu/simp/ 2. Click on the "MENU" item on the blue menu bar then choose "NOTICES" from the pop-up menu. 3. Click on the "Create" button. 4. Complete the form accordingly and then click - Virtual Server: Dual-Homed to Single-Homed Network Conversion (Linux)
SUMMARY: In the past, virtual servers were provisioned with both a public and a private network ("dual-homed"). ITS will be removing the use to the private network, and self-managed VM customers will need to complete the following steps - How do I enable my personal webpage?
If you do not already have a webpage on UHUNIX, you can login with your UH Username and password to the Managing Your UH Username page and click on Create Home Page under the Personal Home Page Options section. If you already have a webpage on UHUNI - UH 'Ohana Account Information
‘Ohana is Hawaiian for "extended family" and is very inclusive. At the University of Hawaii, ‘Ohana refers to the group of individuals consisting of alumni, former faculty or staff, and former University department affilia - What is new in LISTSERV 17.x?
LISTSERV 17.0 is the latest major release of L-Soft's email list management software. The main new features include: Brand New Web Interface [Tips on new interface] The web interface has been completely redesigned for dramatically improved user-fri - IT Center FAQs
Below you will find some of the most commonly asked questions concerning the new University of Hawaii Information Technology Center on the UH Manoa campus. The structure is designed to support modern teaching, administration and research for all ten - Drupal: Adding your own favicon
1. Copy your icon to your themes directory. 2. Login to your site as the Administrator. 3. Click on "Appearance." 4. Under Shortcut Icon Settings, uncheck "Use the default shortcut icon." 5. Under - Secure Document Destruction
When disposing of paper documents that contain sensitive information, it is best to ensure that they are securely destroyed by shredding. When storing and transporting documents to be shredded, there are some important steps you can take to ensure th - Tips to Create a Strong and Secure Password
The days of using simple words, a single character, or a blank password are gone. Today, easy passwords can be cracked or guessed within hours or even minutes. Since the information on your computer is precious and potentially confidential, you need - UH Computer Anti-Virus and Threat Prevention Information
University of Hawaii (UH) Information Technology Services (ITS) provides software, services, and technical support to protect the UH community against computer viruses and security threats: Anti-virus software provided for UH faculty, staff an - What are the sending limits for Gmail?
To prevent spam and email abuse, Google has implemented a 2,000 message per day sending limit on all accounts. One email message may contain up to 500 recipients. Click here to learn more about Gmail sending limits. The maximum message size for mess - How to use hard tokens for Multi-Factor Authentication
Login to your UH service, the MFA window will pop up (see below). Click on the "Hardware token" option. Plug in your hard token. Macintosh users may see a "Your keyboard cannot be identified& - UH POLICY: Non-EDU Domain Names on UH Network
University of Hawaii units are expected to use a hawaii.edu domain name for all services provided by the University. This makes it clear that the University is providing the resources to support the service. Non-university activities shou - How do I add or remove subscribers to a LISTSERV list?
From the home page, click on "Log In" in the top-right corner and sign in using your email address and LISTSERV password. Under the "List Management" options in the menu on the left, select "Subscriber Management&q - Mapping to a Network Drive
Windows To map a network share drive on Windows 10, complete the following steps: In the start menu, type and select "This PC" Click on the "Computer" tab and select "Map Network Drive" - NIH "login.gov" account signup required by Sep 15 to use services
The Federal Government is rolling out a centralized portal, login.gov, to provide secure access to all government agencies through a single username/password with two-factor authentication. Users of eRA Commons, ASSIST, and other NIH services - Thunderbird Information (Mac)
General Information Thunderbird, a free email application, allows you to receive, send, and read your electronic mail on your computer. Minimum System Requirements A Macintosh running macOS 10.9* or later An Intel x86 processor - If you suspect that your account has been compromised...
With the recent increase of phishing scams and a few instances of people replying to these scams, please follow these basic instructions to secure your UH Username. Call our ITS Help Desk to report the possible compromise and to get further assistanc - Budgeting for Departmental Computers
Departments should expect to spend between $800-$1200 per CPU. Plan on upgrading CPU's every three to four years. Departments should annually budget enough to upgrade a third or fourth of existing computers. By upgrading a fraction of departmental co - Virtual Server: How to Install and Configure Backups (Bacula) on a RHEL Server
SUMMARY The Bacula Enterprise Edition (BEE) backup service is the optional daily backup service listed in the ITS VMware Hosted Solutions page. Backups are file level only. If you are a virtual server customer and have purchased the daily - Secure Logins using SSH/SSL
Overview The University of Hawaii Information Technology Services (ITS) has implemented Secure Shell (SSH) and Secure Sockets Layer (SSL) logins to the University's hawaii.edu servers. Using these protocols will encrypt information being passed - UH VPN setup - iOS (iPad/iPhone/iPod Touch/etc)
The following are instructions on how to connect to the UH VPN service by using the L2TP/IPsec VPN client which is built into the iOS. Depending on what version of iOS you have, there may be minor differences between the appearance of the scree - What are the available options in Google@UH Calendar?
To access the Google@UH Calendar options, click on the "Settings" link in the upper right corner of the calendar window, then select "Calendar settings". Be sure to click on the "Save" button to save any changes yo - Drupal: Configure CAS
CAS v2 is being discontinued on December 31, 2014 (maybe earlier for security reasons). If your website is using https://login.its.hawaii.edu/cas to authenticate, then your site is using CAS v2. Please update your site to CAS v3. - Getting Help for Google@UH Gmail
Google has very good online help articles. Click on the Help button in the upper right corner of the screen, then click on the topic in which you have interest. Or browse directly to http://mail.google.com/support/ You may also contact the ITS - I have to see a campus representative to reset my password. Where can I find a list of campus representatives?
A list of campus representatives is available online at http://myuhinfo.hawaii.edu/page/campusreps.html. - How do I view someone else's Google@UH Calendar?
If you wish to view someone’s calendar, in the “Other calendars” section to the left, enter the email address of the person whose calendar you want to view, and press return or enter. If you do not currently have access, the & - McAfee and macOS 13 (Ventura)
To use McAfee with macOS 13 (Ventura), please ensure you are on the latest version of Ventura. The current version as of this article is 13.1. If you find that after updating to Ventura 13.1 that your McAfee will not enable, please follow thes - UH Device Registration Program
Annual Device Registration Requirements All servers (such as email, web, FTP, or other file services) operating on the University of Hawaiʻi network must be: Reported in the Device Registration database Continually scanned and remed - How do I create an event in Google@UH Calendar?
Creating an event using the "Create Event" button Click the Create Event button in the upper-left of Google@UH Calendar. Fill in the title, date, starting time, end time, location, and description of your event. If you're using - How Do I Create a Google@UH Site?
To create a new site If you are in Gmail, click on "Sites" in the upper left hand corner or go to http://sites.google.com/a/hawaii.edu/ Click on "Create site" Name your Site, choose a theme, and manage any additio - ITS Computer Support Policy
The Information Technology Services (ITS) Client Service and Operations Center section provides technical support to Supported Users systemwide through the ITS Help Desk. Contact the ITS Help Desk for support by calling 808-956-8883 (Oahu) or toll fr - UH and the NASPO ValuePoint contract
The State Procurement Office (SPO) issued a new SPO Price List Contract No. 24-03 named "NASPO ValuePoint Computer Equipment (Desktops, Laptops, Tablets, Servers, Storage, Including Related Peripherals & Services)". The most current re - I currently own a LISTSERV list. How do I change the owner?
From the home page, click on "Log In" in the top-right corner and sign in using your email address and LISTSERV password. Under "List Management" on the left, select "List Configuration". Then, select the - Why is our LISTSERV list not publicly listed?
To display your list on the main page, you will need to change the "Confidential" setting. From the home page, click on "Log In" in the top-right corner and sign in using your email address and LISTSERV password. - Adding a calendar by URL
This is how to add a calendar to your Google@UH calendar if you are given an iCal address. You may have to do this if you are granted access to another calendar as part of a group. Click on the "Add" down-arrow button to the left of - Creating and Editing an Ask Us article
CREATING A NEW ARTICLE Creating a NEW article is accomplished by going to http://www.hawaii.edu/askus/admin.php Once logged in, click on the "Add New" tab then enter your title and begin typing into the article field below. When done, clic - How do I add or remove many subscribers to a LISTSERV list at one time?
You will need a plain text formatted file with one email address (optionally followed by a first and last name separated by a space) per line. Each line or entry must be separated by a carriage return. You can use programs such as "Notepad" - How do I import events (iCal format) into Google@UH Calendar?
You can find instructions on importing events into Google@UH Calendar at this web page: http://www.google.com/support/calendar/bin/answer.py?hl=en&answer=37118 Notes: Step 1 says to click on the "Add" down-arrow button. - Frequently Asked Questions About Adding Information to UHINFO
Information on the Web becomes part of UHINFO when it's stored or linked into the central information servers on campus. Many colleges, schools, and departments run servers and the Information Technology Services (ITS) office also maintains several c - How Do I Prevent Emails From Being Incorrectly Marked as Spam When Using Google@UH Gmail?
Creating a filter for a particular sender/subject/etc Log in to Google@UH Gmail at http://gmail.hawaii.edu Click on 'Create a filter' (or within a message select 'More actions', then 'Filter messages like these') Enter the - How do I get more help for Google@UH Calendar?
Google has extensive documentation on their calendar here: http://www.google.com/support/calendar If you need further assistance with Google@UH Calendar, please contact the ITS Help Desk. - Getting Help for Google@UH Sites
Google has very good online help articles. In Google Sites, click on the Help button in the upper right corner of the screen, then click on the topic in which you have interest. You can browse directly to http://www.google.com/support/sit - What is ITS doing about spam?
Google uses a combination of algorithms and reporting tools to protect against spam, viruses, and phishing attacks. Using the same advanced computing infrastructure as its search engine, along with a vast community of users, Google touts having one o - I don't remember my password for LISTSERV. How can I reset it?
From the home page, click on "Log In". On the Login Required page, click on "Forgot password?". On the next page, enter your complete email address (e.g. username@hawaii.edu) and a new passw - How are non-PO payments (i.e., direct payments) processed?
Non-PO payments (e.g., AFPs, stipends, mileage, etc) will be processed similar to the current eAFP process in ePurchasing. Information will be entered on a Disbursement Voucher (DV) by the campus field user. Any necessary supporting docum - How do I share my Google@UH Calendar?
To share your calendar with everyone, follow these steps: In the “My calendars” section on the left side of the page, click on the down-arrow button next to the calendar you want to share, then select Share this calendar. Alternati - Blocking Cookies in Web Browsers
A cookie is a small piece of data downloaded and stored on your computer when you visit a webpage that uses them. This article explains how to turn off this behavior. Keep in mind that cookies have legitimate uses and may be required to be on by webs - Email and your Quota
Google@UH Gmail currently provides limited email quota. The following article provides assistance in cleaning up your mailbox for various email clients. The links under the Techniques to Reduce Email heading of this page will inform the user how to - Using Attachments in Google@UH Gmail
It is possible to send files to another person by attaching them to email messages. These files are referred to as attachments . Any kind of computer file can be an attachment: a word processing file, a spreadsheet, a database, an audio or video file - ITS Documents Archive
NOTE: The documents on this page are provided for historical and referential purposes only, and users should be aware that some of the information contained within these documents may no longer be accurate. ITS is not maintaining any of these documen - Do You Know Where You Are Going? Browsing the Web Safely!
Do you really know what web site you are going to when you click on that link? Are you sure? When searching for information on the Internet, do you really know if that's a reputable website? It's very easy to disguise a malicious website - How much disk space am I allocated with my UH Username?
This article has been replaced by "How much disk space am I allocated with my UH account?" - ITS Documents
NOTE: Some documents are available in multiple format. Alternate document formats include: [HTML] - The document is in HTML format and may contain embedded graphics. [PDF] - The docume - PC Energy Savings Guideline
UH has over 10,000 networked personal computers to support teaching, research and administration. PCs and other electronic office equipment, such as printers and scanners, collectively consume significant amounts of energy. Fortunately, there are way - Cookie Settings
Firefox for PC Click on the Firefox button and select Options. Click on the Privacy icon. Under Tracking, make sure "Tell websites I do not want to be tracked" is unchecked. Click OK to close the window. Firef - I am having trouble removing a file from my Unix account. The filename has a space in it. How do I delete files with spaces in them?
To delete a file that has a space in its' file name, please use the following command. Rm "file name" The quotes must be used. - Open Educational Resource(OER) Movement - Free Course Materials
Dr. Cable Green, Director of Global Learning for the Creative Commons, a leading national proponent of open educational resources, met with UH faculty, staff & students for two days on April 30, 2014 and May 1, 2014. The Open Educa - How do I edit an event in Google@UH Calendar?
To view or edit the details of an event, click on the event and then click on "edit event details." You can also click on the event’s title to go directly into the event details. Modify the options as you wish. After you'v - What is the command to remove a file from your home directory in Unix?
The command to remove a file is "rm filename" - What is the "OK" Confirmation?
To increase security, there are a number of actions for which LISTSERV requires confirmation before proceeding. In some cases, LISTSERV will accept a password-based validation. In other cases, email confirmation is required. When the latter happens, - Laulima: Incomplete course enrollments / Laulima student list does not match the Banner list / Missing Courses
Faculty: If you find differences between your banner enrollments as displayed in MyUH and laulima enrollments, please click on the "Request Assistance" link at the bottom of every Laulima page to request a sync of your course. This w - Pop-up Blockers
Various web browsers (e.g. Microsoft Edge, Chrome, or Firefox) have tools to turn on or off text windows called "Pop-ups". When visiting unfamiliar web pages, it is precautionary to block these pop-up windows as they could be used to displa - Even with all this, I still receive spam!
Spammers are very aggressive in finding new ways to get their spam through any protective measures. ITS is making a concerted effort to isolate spam email before you receive it. But given differences in perception, there will never be a way to automa - Acronis True Image 2018
Acronis True Image is a backup software that is easy to use and has a lot of features. They also include ransomware monitoring in their software. The two main feature requests we are interested in are data retention and data encryption. Data - UH File Drop
What is UH File Drop? UH File Drop is a service for the UH community for allowing transfer of large files (up to 999MB) to others in UH and/or people unaffiliated with the University. It is recognized that there is a growing need within the - The UH VPN Service
VPN stands for "Virtual Private Network". It enables IP traffic to travel securely over a public TCP/IP network by encrypting all traffic from one network to another. VPNs are generally used when a person wants to use a computer from - Do I still need to complete the same Purchasing support forms (e.g., Price Cost Reasonableness (Form 95))?
The support forms will still be required where applicable. These forms may be completed and attached to the online requisition. - How do I get an increase in my UHUNIX disk quota?
Faculty and staff may request a quota increase by logging in with their UH Username and password at the Managing Your UH Username site, then clicking on the "Check Quota/Request More Space" link under the "Mail, Antispam, & Quota O - ITS Data Center ITS Staff Access Request Form
Please fill out this request form for any ITS Staff that requires access or removal of access to the ITC and/or Keller Data Center. Link to the ITS Data Center ITS Staff Access Request Form: http://go.hawaii.edu/VXJ Request to: Select if yo - Laulima - Social networking with Profile2
Profile2 is a new Laulima tool that has social networking features such as twitter posting and a Facebook style interface (connections a.k.a. friends). Every Laulima user has access to Profile2 in their "My Workspace" tab. To wo - Google@UH Add-on Storage
Information Technology Services (ITS) has established a program to provide add-on storage for Google@UH (Google Drive, Gmail) for a fee. This add-on storage is in addition to the allotted storage quotas provided to all Google@UH accounts. Active UH f - Modifying your web browser cache settings
Many MyUH and Laulima problems are due to web browser cache settings. A web browser cache stores recently downloaded pages to your local computer so future accesses to that page can be read locally rather than getting a page from the server (si - Data Center Services (DCS) Change Form
This form is for requesting additions, deletions and modifications to your existing DCS, which include Virtual Servers and Colocation services. To access this form: STEP 1: Login to the Portal Go to services.its.hawaii.edu/CherwellPortal&nb - Virtual Server: How to reset your Active Directory Password
You have been given an AD account with a temporary password. This is different from your UH Password. To reset the password, please follow the steps below. If you are having trouble with resetting the password, please email itscs@hawaii.edu for - Virtual Server: Accessing the Cherwell Virtual Server (VS) Intake Form
The Cherwell Virtual Server (VS) Intake Form can be found here: https://uhitsm.cherwellondemand.com/CherwellPortal/ 1. To request a virtual server, click on "Virtual Server (VS)" in the menu bar. 2. You will be prompt - Will any of the Purchasing be processed centrally by OPRPM?
OPRPM will be developing contracts for certain items (e.g., office supplies) for purchase by campus field users. In addition, OPRPM will be selecting certain commodity areas (e.g., office furniture) that will be processed centrally for the camp - 1098-T Tax Notification Form
UH students' 1098-T forms have been included in MyUH Services (https://myuh.hawaii.edu) for easy access and organization. UH students can view their web-based 1098-T forms by logging into MyUH Services (https://myuh.hawaii.edu), enter "109 - Laulima: Profile Tool Replacing Original Profile Tool
After February 2011, the original Profile Tool in Laulima's My Workspace tab was phased out in favor of the new (previously known as Profile2) Profile Tool. The Profile tool that will remain is currently listed as the second Profile tool. The or - How do I create a new calendar in Google@UH Calendar?
You can create other calendars in addition to your main calendar. For example, you could create a separate calendar for things such as doctor’s appointments that you do not want on your main calendar. All of the calendars you create - Disabling Macros in Microsoft Office
Microsoft Office allows users to create and use macros to automate and perform tasks. Macros could be used maliciously to create tasks that could download and install malware. To protect yourself, please do not click "Enable Macros" on doc - Dialing Instructions
ON CAMPUS, to call: 956 and 957 prefix numbers (on-campus): Enter the last 5 digits of the 7 digit number Campus Operator: Enter 0 For after hours repair/trouble, enter 65000 and leave a message. - How do I restore the defaults for my Unix account?
At your Unix prompt, type in "/usr/uh/pkg/its/restore-defaults" and it will restore the defaults to your Unix account. - How are PO and contract payments processed?
PO and contract payments will be processed centrally by Disbursing. The vendor invoices will be sent directly to Disbursing (or forward to Disbursing if sent to the field campus office). Disbursing will enter the invoice information and t - Setting up Dreamweaver with secure FTP (sFTP)
Contents Notes on departmental websites under UH Hosted Website Service Creating a new website profile Managing an existing website profile Notes on departmental websites under UH Hosted Website Service This - Getting Help for Google@UH Drive
Google has very detailed online help articles. In Google Drive, click on Settings in the upper right corner of the screen, then select Help. Alternatively, you can browse directly to https://support.google.com/drive/?hl=en&p=mktg_home - Laulima: My guest account users don't know the password to login.
When a guest account is added to Laulima (e.g. user@some.server) an email is sent directly to their email account with information on how to login. If for some reason they didn't get that information, they can request to have a new password sen - Adobe Reader Information (Mac)
General Information Adobe Reader, available free from Adobe, allows you to view and print files saved in Adobe Portable Document Format (pdf). To create PDFs, including form-fillable PDFs, use Adobe Acrobat or another PDF creator software of your ch - Using Labels in Google@UH Gmail
Rather than using folders, Gmail uses labels. There are many benefits in using labels as opposed to folders. A message can have more than one label You can search for messages by label Reduce the number of duplicate messages - Uploading files in Laulima
Please see the Laulima Help page, "How do I upload files to Resources?" at: https://laulima.hawaii.edu/portal/help/TOCDisplay/content.hlp?docId=howdoiuploadfilestoresources - Hitman Email - a Variation of Phishing Emails
ITS has received a few reports of people receiving a threatening email in which the sender claims to have received a contract to kill the recipient.This type of message is a phishing email - and yes, it's very scary to receive some thing of that natu - Laulima: Getting Your UH Google Sites To Work With Laulima's Web Content Tool
Recent changes with Google Sites have made it so that Google Sites may not work with the Web Content tool in Laulima (note: you can use Google Sites without modification in Laulima's Resources Add Web Links (URLs) option). It appears that by default - Connecting to the UH Wireless Networks
Welcome to the University of Hawai'i Wireless Network homepage. Here you will find instructions on setting up your wireless adapter using the built-in software in the Windows and MacOS operating systems. Note: ITS does not support third party wirele - Phishing at UH
What is phishing (pronounced "fishing")? From Wikipedia: phishing is "the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustwort - How Do I Reactivate a Recently Expired Username?
If your UH Username expired within the past 6 months you can perform a self-service reactivation of your UH Username. Go to http://www.hawaii.edu/username Click on “Get a UH Username!” On the - Trouble connecting an email client to Google@UH Gmail
If experiencing problems connecting your email client to Google@UH Gmail, please attempt the following: Ensure that IMAP/POP is enabled for your Google@UH Gmail account. Refer to Ask Us 1147 for instructions on doing this. Verify that you - Securing Your Smartphones
Cell phones are much more than mobile telephones these days. They hold a tremendous amount of personal information (contact lists, calendars, emails, documents, etc.) that need to be protected in case your phone is lost or stolen. Here ar - How Can I Access LISTSERV?
You can perform actions in LISTSERV by sending a command through email or using the Web interface. Some commands are only available to LISTSERV administrators and list owners while other commands are available to subscribers and non-subscribers as we - Getting Started with the Personal Information Survey
This article will provide a walkthrough for adding and editing/viewing existing Personal Information Surveys. For a more in-depth completion guide, please click here. Adding a new Survey To add a new Survey, please follow these steps: Visit - ITS Service Level Agreement - Virtual Server Hosting Service
Description The Virtual Server Hosting Service provides the UH community with access to virtual servers running a Red Hat Enterprise Linux (RHEL) or a Microsoft Windows operating system. ITS utilizes a VMware cluster for the provisioning of the virt - Google@UH Chat and Meet Information
Google Chat and Meet have replaced the chat and video conferencing functionality of Google Hangouts (formerly Google Talk) for Google@UH respectively. About Chat Google Chat allows you to message anyone who has a gmail account through the Google Ch - Google Calendar access not working with UH email address.
If you're seeing an "Oops. A calendar already exists for [your email address]" error, it means that your email address is currently associated with a Google Apps Account as well as a regular Google Account. After you log into your account, - Drupal 7: Using Panels
How to add a page How to edit a page How to add a link How to upload a file and link to text How to upload and display an image How to add a page Login as admin. Click on "Add C - Updating the SoftEther VPN Client
Windows Open the Softether VPN client and check the build number on the bottom right of the Window. If the build number is less than 9798, your client must be updated. Go to https://www.softe - How do I delete an event in Google@UH Calendar?
Click on the event, then click on "Delete." You can also click on the event’s title, then click on the “Delete” button. Please note your event will be deleted immediately, with no confirmation. For more information - Showing Email Detailed Headers (Full Headers)
By default most email clients do not show the full headers of an email. You can turn this feature on manually in both PC and Mac clients to get more detailed information on an email message that was sent to you. The instructions for Windows and Mac c - Spirion Actions: Shred, Redact, Encrypt, and Quarantine
After scanning a device and Spirion finds potential matches for sensitive or private data, you are given the ability to perform four actions: Shred, Redact, Encrypt, and Quarantine. Below is an explanation of what each action does. Shred Choosing S - UHvirus-alert Listserv: How to Subscribe/Unsubscribe
To Subscribe to the UHvirus-alert List via the Web Log into LISTSERV (see Accessing LISTSERV via the Web) Type "uhvirus-alert" into the text field underneath Access Unlisted Lists and click Search. There will be a butt - Getting Started with Device Registration
This article will provide a walkthrough for filling out the Device Registration. If you have any questions, please contact infosec@hawaii.edu. In this article: Creating a new Device Registration Editing an Existing Registration Creati - Working with web links in the Resources tool in Laulima
Note: The following procedures are intended only for users with the appropriate permission settings. If you find you are unable to perform the following procedures please check with the instructor or admin of your laulima site to verify you hav - Hawaiian Diacritics and Microsoft Word for Windows
Installing the Normal.dotm Template File The Normal.dotm file is a Microsoft Word template file that saves your personal settings. Settings like margins, default font and other personalized settings are kept in this file. Macros are kept in this fi - UH VPN Setup - Android
OpenVPN Client (for Android 12 or later) Built-in L2TP/IPsec VPN client (for Android 11 and older) OpenVPN Client (for Android 12 or later) The following are instructions on how to connect to the UH VPN service by using the OpenVPN - Enabling Hawaiian Diacritics on macOS
Hawaiian diacritics can be produced using the Hawaiian keyboard built into macOS in macOS 10.11 and above. (Note: Hawaiian diacritics my not be available in all applications and fonts) Enabling Diacritics on macOS 13 Go to the Apple menu (u - Migrate a Brand Account YouTube Channel to YouTube Studio
These instructions are only for users who have received an email from Google with subject "Prevent your Brand Accounts deletion" or "Brand Account suspension" AND have already contacted the ITS Help Desk in preparation to migrate - Creating a filter for Google@UH Calendar reminders
You may notice that your Google@UH calendar email reminders are going into your Spam folder. To prevent this, you need to create a mail filter. Login at http://gmail.hawaii.edu Click on Settings (near the upper right cor - Virtual Server: How to Protect Your Server with Duo MFA on SSH (Linux)
Before installing and configuring Duo MFA, please ensure you have accounts created on your server matching UH username accounts. Duo MFA will be configured to push on UH usernames, so any username that does not match an existing UH username (i. - Publishing your course or project on Laulima
By default you will see that Lualima courses and project sites have a notice on the upper left have a warning that the site is an "Unpublished Site". While the site is unpublished students and teaching assistants will not be able to s - Disable Android & iOS MAC Address Randomization (for UH Wireless Network Passthrough)
Android 10 and higher iOS 14 Android 10 and higher Android 10 introduced a randomized MAC address feature. If your UH Wireless Network passthrough (https://www.hawaii.edu/wireless/pt) stops working with Android 10, you may need to cha - IP Phone and Avaya Voice Message FAQ
Avaya Voice Messages: 1. Where can I find a quick reference guide for the new voicemail system? Here is a quick reference guide: Avaya Aura Messaging (voice mail) quick guide for Manoa or - Adding a "Dummy" student account to a Laulima course space
If you want to view your course exactly as your students see it you can add a non-University of Hawai'i email to create a "dummy student" account. Viewing your Laulima course in this fashion will help you evaluate your settings and ex - Physical Device Security
The security of your data is only as good as the amount of physical access someone has to it. Most common security measures such as firewalls and passwords will be rendered useless if someone gains physical access to your device. With laptops getting - Gradebook calculations in Laulima - students grades are not calculating properly
Currently, the gradebook does not include gradebook items that have not been graded in the course grade calculation. This could result in a higher course grade for a student. To include a gradebook item in the course grade calculation, you must enter - How to avoid SQL injection attacks
If you do any programming that takes user input to make dynamic SQL statements, be aware of SQL injection attacks. If you do not take precautions against this type of attack, a malicious user can insert SQL statements that can return more data than i - Clearing your web browser's cache
Google Chrome Click the Chrome menu in the upper right-hand corner of the browser toolbar. (Three vertical dots) Select More tools. Select Clear browsing data. In the dialog that appears, check Cached im - LISTSERV Frequently Asked Questions (FAQ)
This is a compilation of some of the frequently asked questions(FAQ) regarding LISTSERV, for more information maintaining a list, please see "Getting Started with Managing a LISTSERV Mailing List (Owners)". From the home - Virtual Server: How to Connect Your ITS-Hosted RHEL 7 Virtual Server to an ITS Private Network
OVERVIEW Sometimes in order to access certain services offered by UH Information Technology Services (ITS) from your ITS-hosted virtual server, you will need to have access to an ITS private network. The instructions in this article give you ins - What is Laulima?
Laulima is a learning and collaboration server for the University of Hawai'i. It is supported as an enterprise application and each course offered in the University's student information system has a Laulima section automatically generated for - ITS Service Level Agreement - Co-Location Service
What is “Co-Location?” “Co-Location” is an ITS service that allows departments and researchers at the University of Hawaii to locate and operate their computing hardware inside professionally maintained data centers on the Ma - macOS Information
ITS Supported Version macOS 12 and above Users and departments may download the latest version of macOS (currently macOS 14 Sonoma) through the Mac App Store. You can follow these upgrade instructions. Minimum System Requirements - Anti-Spyware Solution for Your PC
The following anti-spyware solutions are for PCs running the Windows operating system. ITS recommends the following anti-spyware solutions for your PC depending on where and who owns the computer. Unlike anti-virus software, you may install more then - Getting Started with LISTSERV (Subscribers)
This document will cover the basics of using LISTSERV lists specific to the University of Hawai‘i’s centralized servers. List owners, editors and moderators are encouraged to also read "Getting Started with Managing a LISTSERV M - Scanning File Shares using Spirion (formerly Identity Finder)
By default, Spirion will only scan drives physically connected to the computer. If you want Spirion to scan network drives, you must set Spirion to scan custom locations. Scanning custom locations is a two-step process: Allowlisting the location, th - Reporting a suspicious email regarding University of Hawaii
To report a suspicious email saying it's from the University of Hawaii and asking for confidential information: FIRST: Check to see if the phishing attempt has already been reported by looking at the Security Alerts listing on http://www - Clearing your web browser's cookies
Google Chrome Click the Chrome menu in the upper right-hand corner of the browser toolbar. Select More tools. Select Clear browsing data. In the dialog that appears, check Cookies and other site and plugin data. Use the men - How to defer Windows 10 upgrades
Note: This deferral feature is no longer available starting with Windows 10 version 2004. This deferral process is available only on PCs running business and education editions, such as Windows 10 Pro, Windows 10 Enterprise, and Windows 10 Education - UH VPN Setup - Macintosh
The following are instructions on how to connect to the UH VPN service by using the L2TP/IPsec VPN Client which is built-in to MacOS. Please choose the appropriate instructions for your version of macOS. To see which version of macOS is installed on - Anti-virus for Windows
For Anti-virus for MacOS, go to https://www.hawaii.edu/askus/1652 Who is Eligible? Trellix (formerly McAfee) anti-virus software is licensed by the University of Hawaii (UH), Information Technology Services (ITS) site license for use by active UH f - ITS Telecom DTC Management Change
Purpose: Complete this form to change a Department Telecommunications Coordinator (DTC) or to add an alternate or temporary DTC. STEP 1: Filling out the Form You can directly access the form here go.hawaii.edu/XQ2. The (form) submitter ca - ITS Supported Software
This is the master list of ITS supported software for Windows and Mac operating systems. ITS provides full technical support for the software and operating systems on the master list, unless otherwise marked (* = limited support). ITS provides " - What is a Mailing List?
A mailing list is a tool that provides users with the means to disseminate information via email to groups of people. Rather than manually entering many individual email addresses on the message, you need only enter a single email address: that of th - Google@UH Gmail Thunderbird (MAC) setup
Configuring Thunderbird for Google@UH Gmail Note: The below steps might differ slightly in your Thunderbird, as it may be different than the version used to create these instructions. Note: Make sure you have enabled IMAP in Google@UH Gmail before - Why do I get a warning when sharing a Google Drive file to a non hawaii.edu user?
If Google has flagged your Google Drive file(s) as potentially containing personally identifiable information (PII) such as Social Security Numbers or driver's license numbers, the share button appearance changes to include a shield and you will also - Spirion for Windows
System Requirements Windows 10 or later Windows Server 2016/R2 (or higher) Microsoft Visual C++ 2015 Redistributable Update 3RC 32bit version 50MB hard drive space Downloading Spirion Visit the University of Hawaii Software - Securing your iPad or Tablet Device
Mobile computing has been redefined with the explosion of iPads and other tablet devices. The capabilities of these lightweight, easy to carry devices fall somewhere in between a smartphone and laptop computer. These devices can store a t - UH Login Multi-Factor Authentication (MFA) - Which authentication method should I use?
For more information about UH Login and Multi-Factor Authentication (MFA), go to https://www.hawaii.edu/its/uhlogin. UH Login supports the following MFA methods: Duo Push, using the Duo Mobile app on a mobile device (smartphone or tablet) - How Do I Set a Footer(Bottom Banner) in LISTSERV?
Bottom banner templates allow you to include a footer on each message sent to a list. The DEFAULT_BOTTOM_BANNER and DEFAULT_BOTTOM_BANNER_HTML templates provided include a link that subscribers can click on to easily unsubscribe f - ITS Data Center Account Code Change
Purpose: This online form is to request to change the account to charge for subscribed data center services (DCS). STEP 1: Filling out the Form You can directly access the form here go.hawaii.edu/2Q2. The (form) Submitter is the Departmen - Adding a Syllabus in Laulima
There are several ways to add your syllabus to Laulima, each has its own level of difficultness. 1. If you already have your syllabus in a Word document, the simplest method to make it accessible would be to upload it to your Resources folder.&nbs - Virtual Server: How to Re-register Your ITS-Hosted Red Hat Linux (RHEL) 8 Virtual Server with Satellite
OVERVIEW UH Information Technology Services (ITS) will be replacing the Katello content management service with Red Hat Satellite. All ITS-hosted Red Hat Enterprise Linux (RHEL) 8 virtual servers using the Katello service are required to r - In Brief: Differences Between a Virus, Worm, and Trojan Horse
Please keep in mind that these definitions may change as computer viruses become more complex. As of this revision, the computer virus authors are combining two or more viruses together to make one new virus. The new virus combines the features of ea - UH VPN Setup - Windows 11 ARM
ITS does not support the ARM version of Windows 11. The following instructions are provided as a courtesy, and we cannot guarantee that they will work in every Windows 11 ARM situation. Download the Community Edition of OpenVPN 2.5.7 (Wi - Virtual Server: How to Submit a Restore Request (from Backed Up Data)
You should submit a request to ITS Managed Services as soon as you realize a file is lost and requires a restore from backup. Depending on the urgency of your restore, you may also call your primary tech contact to obtain confirmation that someone ha - Setting up an iPhone or iPad
Connecting to the UHM wireless network Apple's iPhone/iPad comes with the ability to connect to a wireless network. Follow the steps in this article to connect your iPhone/iPad to the UHM wireless network. (Do this section only once) - Anti-Virus for macOS
For Anti-Virus For Windows, go to https://www.hawaii.edu/askus/1651 Who is Eligible? Trellix (formerly McAfee) anti-virus software is licensed by the University of Hawaii (UH), Information Technology Services (ITS) site license for use by active UH - File/Disk Erasing for computer Disposal and/or Transfer
Securing your data Most departments will either transfer or dispose of their old computers when they purchase new systems. You will want to protect your documents with sensitive information from being exposed to others that may end - Why doesn't my LISTSERV list deliver mail anymore? Or LISTSERV reports that the list is held?
This can happen if the list has exceeded its daily message threshold. By default, this value is set to 50. Once the daily threshold is met, the list will stop delivering emails until a free command is issued. Freeing The List A list owner will need - Virtual Server: How to Re-register Your ITS-Hosted Red Hat Linux (RHEL) 7 Virtual Server with Satellite
OVERVIEW UH Information Technology Services (ITS) will be replacing the Katello content management service with Red Hat Satellite. All ITS-hosted Red Hat Enterprise Linux (RHEL) 7 virtual servers using the Katello service are required to re-r - Creating Announcements for Tasks in MyUH Services
Go to https://myuh.hawaii.edu/ Sign In using your UH Username and password by either clicking on the “Sign In” button in the top-right corner or touching the menu icon then touching “Sign In” Go to the Publishi - Subscribe/Unsubscribe to a LISTSERV list.
To Subscribe to a List via Email Using the email address you would like to subscribe with, send an email to listserv@lists.hawaii.edu with no subject and the body of the message containing the "subscribe" command followed by the list - Laulima: Creating an audio podcast
Note: this content is in "raw draft mode". At some point it will be updated and edited. (Quicktime required to view podcast) In this podcast we cover tools, setup, strategies, and workflow in creating an audio podcast. - How do I create a task in Google@UH Calendar?
If the Tasks list is not showing, on the left side of Google@UH Calendar, under the "My Calendars" section, click on Tasks. The Tasks gadget will appear on the right side of your calendar grid. Click the + icon on the botto - Un-suspend (Un-delete) Brand Account in Preparation for Migration to YouTube Studio
These instructions are only for users who have received an email from Google with subject "Prevent your Brand Accounts deletion" or "Brand Account suspension" AND have already contacted the ITS Help Desk. Step 1: Un-suspend (Un- - How Do I Set a Mail Template in LISTSERV?
You can create or modify templates to customize informational messages from the LISTSERV processor. Mail templates do not modify the contents or style of mail sent to a list or through the newsletter feature. Note: The following sections make use of - Basic Online Services for Retirees and Emeriti
Retirees and emeriti are supported with most of the same suite of online services as are Faculty. See http://www.hawaii.edu/askus/531 for a list of these services. Annual Emailed Notifications for Renewal Retirees and emeriti are required to renew - UH Username Password Requirements
Your UH Username's password must meet the following requirements Must be between 8 and 32 characters long Must contain at least one upper case character Must contain at least one lower case character Must contain at least one nu - Securing your Computer
If your computer has been compromised, Information Technology Services (ITS) reserves the right to block your IP/MAC Address from connecting to the network in order to protect the integrity of the University of Hawaii network. Information on getting - Basic Tasks in Google@UH Gmail
When you first login, a summary of the messages in your Inbox will be displayed. Your Inbox is a folder (a collection of email messages) where new mail is initially stored. If you see no messages, then your Inbox is empty. New messages will be bolded - Data Breach Notification Letter Template
This article lists the specific elements that are required by Hawaii State Revised Statute HRS 487N to be included in any breach notification letter sent to individuals affected by the breach. If it has been determined that a security breach has occ - Checking ISAT compliance
The website to check ISAT compliance is at https://hawaii.edu/its/acer/complianceCheck/ Click on Login to login If you are responsible for multiple ISAT groupings, select the grouping you wish to check from the Select a group drop down me - UH Username End of Life - Saving Email and Personal Webpages (Windows)
This document is for users who are no longer affiliated with UH, and who have received a notice that they have 180 day grace period before their email and personal webpage data are removed from the UH servers. The following instructions show you - Getting Your PC Unblocked on the UH Network
The following information pertains only to computers utilizing a Windows-based operating system that have become infected with a virus and that are on the UH Network. Detecting and Removing Viruses Virus infection is a common reason a computer c - Requesting a UH Grouping for ISAT Compliance
Note: if you are not a campus or department ISAT coordinator, but need to take the ISAT, please go to https://www.hawaii.edu/infosec/training/ Below are the steps for requesting a UH Grouping, which can be used to check ISAT compliance for a gr - Best Practices for Laptop Users
Laptop computers are smaller, lighter, and more competitively priced than ever before. More people are selecting laptops as their primary computer enabling them to be more mobile using wireless networks wherever they happen to be. While a - UH Login Multi-Factor Authentication (MFA) - Managing Devices
My Settings & Devices screen Changing the default device Changing a device name Deleting a device Reactivating the Duo Mobile app (does not apply to landlines) My Settings & Devices screen To manage your Duo de - Secure Web Browsing
Many web sites that require sensitive, personal information to be transmitted (e.g. UH sites that require UH Username and password, banking and credit card sites, etc.) are setup with security in place to protect your data. However, this security onl - Microsoft Office 2016 Information
General Information Microsoft Office helps you complete common business tasks, including word processing, email, presentations, data management and analysis, and more. Minimum System Requirements for Windows A PC running Windows 10 or later. - Installing PuTTY
Overview PuTTY is a free implementation of SSH (Secure Shell) and Telnet for Windows platforms. PuTTY does not have SFTP capabilities, if you need SFTP please see Askus article 1740 for an ITS supported SFTP application. In newer versions of Wi - Audio Conference Bridge
What is the Audio Conference Bridge? The Audio Conference Bridge is a fully integrated, all-digital, audio conference bridge that allows between six (6) to twenty (20) people in different locations to communicate with each other. The unit is housed - Securely Deleting Electronic Information
In today's digital age, we routinely store personal and sensitive information such as our banking and tax information, addresses and phone numbers, and photos on a variety of magnetic storage media. Traditional media includes computer hard drives, US - Browser Recommendations for ITS-Supported Web Applications
Browser Recommendations The following browser recommendations are for ITS-supported web applications and are based on coordinated testing efforts between the ITS Help Desk and the developers for various ITS-supported web applications. Because of the - Ordering a PC from the UH Dell Premier Store
The UH Dell Premier store is available for UH departmental purchasing of computers and computer related equipment. Dell Premier is your link for all lifecycle phases of your assets, from planning and procurement to services and support. - Be Cyber-Savvy
Computer technology is continually advancing at an energetic pace, and the Internet can be a dangerous place if you are caught unaware! To help you become Cyber-Savvy, UH Information Technology Services has developed some tips to help keep - Avoiding Phishing Voice and Emails Scams
Here are some tips to help you avoid being a victim of phone and email phishing scams: UH will NEVER ask for your credentials, including password verification, via an UNSOLICITED email or phone call. Any UNSOLICITED email - UH Alert/Broadcast Service for RCUH Employees
If you are a RCUH employee and interested in receiving emergency/broadcast alert messages from the University of Hawai‘i please go to www.hawaii.edu/alert/. Please note, this link will provide you step by step instructions on how to sign - Traveling with Duo Multi-Factor Authentication (MFA)
Plan Ahead There are many options to authenticate with Duo MFA and several of them will still function even if you find yourself without cell service or a stable network connection on your travels. However, it's important to consider the c - Locating Your Device's MAC Address
The Media Access Control (MAC) address is a unique 12-digit hexadecimal number assigned to the network interface (e.g. ethernet card) in your network-enabled device. Note: Your wireless will need to be enabled in order to locate your MAC address. - Google@UH Less Secure Apps (LSA) End of Life
UH ITS will be disabling Less Secure Apps for Google@UH users on June 4th, 2024. Users who use a third-party email client (such as Thunderbird, Outlook, and iOS or macOS Mail) or calendar application to check their email or sync calendars/contacts ma - Windows XP End of Life (EOL)
Microsoft ends support for Windows XP and Office 2003 on April 8, 2014. What does this mean? Microsoft will no longer provide security updates or technical support for Windows XP and Office 2003. Computers running unsupported software have in - Setting Up Encryption on macOS
If you have a need to store sensitive data such as social security numbers (SSNs) or student records on your Mac’s hard drive, you should make sure this data is encrypted. The following are two suggested methods for encrypting data on a Mac. Pl - Virtual Server: Dual-Homed to Single-Homed Network Conversion (Windows)
SUMMARY: In the past, virtual servers were provisioned with both a public and a private network ("dual-homed"). ITS will be removing the use to the private network, and self-managed VM customers will need to complete the following steps to - Accessing LISTSERV via the Web
This article provides a quick tour of the list management areas of the web interface. For more information about each page, refer to the online documentation by clicking on the question mark in the top-right corner. Some common tasks have been includ - Virtual Server: How to install and configure backups (Bacula Enterprise) on a Windows Server
SUMMARY: The Bacula backup service is the optional daily backup service listed in the ITS VMware Hosted Solutions page. Backups are FILE LEVEL only. If you are a VM customer and have purchased this service, a client will need to be configured on y - ITS Data Center Services Co-Location Request
Data Center Co-location Services “Co-Location” is an ITS service that allows departments and researchers at the University of Hawaii to locate and operate their computing hardware inside professionally maintained data centers on the Mano - Telecommunication Services Rate Schedule
July 1, 2014
For more information contact the Information Technology Services - Telecom User Services Office at 956-6033 or email telecom@hawaii.edu. Telephone Services Service Package - MyUH Retirement
MyUH will be retired on April 4, 2017 and replaced by the new MyUH Services. Using the new MyUH is as easy as: - UH Alert Troubleshooting
The UH Alert emergency text messaging system, http://www.hawaii.edu/alert , is used to send health and safety alerts to the UH community. The common causes for not receiving text messages from UH Alert include(#5 is most common): You are - Virtual Server: How to Access Your Virtual Server via VMware Console Access
With the vSphere Web Client, you can access a virtual server's desktop by launching a console to the virtual server. From the console, you can perform activities in the virtual server such as configure operating system settings, run applications, mon - Virtual Server: How to Protect Your Server with Duo MFA for Remote Desktop (Windows)
This article is for Managed Services customers. If you were referred here from the Duo Integration for Active Directory site to use installation instructions, please skip to STEP 4. You do not need to email itscs@hawaii.edu as you would have - Enrolling in 'Ohana online services
Enrolling in 'Ohana online services during your grace period Pre-enroll into 'Ohana online services prior to leaving UH Enrolling in 'Ohana online services during your grace period Once the UH Identity Managemen
